135 Reviews of Akins of Winder - Service Center
I was VERY PLASED with the service department and the body shop assistance with my services. They all worked very hard while working with my insurance company to get all that was necessary to get ,me bac body shop assistance with my services. They all worked very hard while working with my insurance company to get all that was necessary to get ,me back on the road with excellent confidence that my car would be alright going back home to Mississippi. Thank you and keep up the good work. See you next time for service (if I’m in town). T. A. Thomas More
Excellent is Akin Ford! Russell Redman, Service Writer, Madelynn in Rentals/ Loners and the Manager over Akin Ford Service were so very good to me. I appreciate their profes Russell Redman, Service Writer, Madelynn in Rentals/ Loners and the Manager over Akin Ford Service were so very good to me. I appreciate their professionish an curtesy to me and my wife. Please Thank each one for me. {In case I do not have a place for what I need to write next, let me at least express the following: How disappointing to me and embarrassing to Ford that my Ford/Lincoln car’s engine had to be totally replaced last week! With perfect maintenance taken care of by Gwinnett Ford for 5 years and Akin Ford for two years, my engine is ruined and had to be replaced at only 47,200 miles on the car’s engine. Really? Why? The Metal Casket gives way and antifreeze ruins the #3 Cylinder. Image your Grandfather buying a new Ford thinking this will be the last car he will need in his remaining life time and the Ford product literally dies at 47,200 miles. My only alternative: Purchase a brand new engine, which I did from Aiken Ford. This should shake your confidence in some Ford products. At any rate, we are saddened concerning the car but we truly appreciate Akin Ford and the help you graciously extended to us. Sincerely, Mark and Cindy Keel Dacula, Georgia July 2025 More
Ashley Warner was my service manager and she did an excellent job of keeping me informed of the progress and the diagnosis of the issue regarding my vehicle . I needed it in a specific time as I was p excellent job of keeping me informed of the progress and the diagnosis of the issue regarding my vehicle . I needed it in a specific time as I was preparing to leave on a month long trip towing my travel trailer. She explained to the shop what I needed and they delivered 3 days ahead of the probable resolution of my truck’s issue. It was not a simple fix as the passenger side exhaust manifold was warped and one of the manifold’s bolts had broken off. When I received the bill everything was exactly explained in the bill how they diagnosed, what they did to fix it and each part was listed including the cost. I was very pleased with Akins Ford as this is the second time I brought my 2016 ecoboost to them. I brought my truck back to them because of the excellent service I had received from them. Last time it was the driver side manifold that an independent shop screwed up. They also replaced plugs and coils last time. My truck is running smooth with the appropriate gear shifts and power. Again I want to thank Ashley for her good communication with me and let me know my questions and concerns were important to her. Akins Ford is my go to place for repairs and service on my truck More
Absolutely terrible! I have purchased several vehicles from you guys and the service has gotten worse every time I use you guys for something. I (scheduled an appointm I have purchased several vehicles from you guys and the service has gotten worse every time I use you guys for something. I (scheduled an appointment) to get my oil changed, fuel filter changed, tires balanced and rotated. After I told two different ladies over the phone the tire and rim size, and that Wild Willies would probably have to complete the balance and rotation. I got a call from your service department saying that they had to send it over to Wild Willies for just that. They also said they would call me when it was completed before the end of the day. Also advised me that I would receive a text about the oil change to make a payment. There was a recall that she advised me of and it was not even a thought for you guys to handle while you had my truck. I called Wild Willies to see if they completed my truck yet as I had not heard from your service department and they told me they would not be able to even get to it for a couple days minimum. He told me that they stay about a week and a half out on work. I told him that’s why I made a freaking appointment and told two different ladies my situation. Absolutely unacceptable the run around I received the past couple Times I brought you a vehicle to work on. I guess Brad got WAY too big for his britches and the customers service went to xxxx in a handbag. But I’m sure you guys could care less. You really don’t have any competition, or you would be hurting for sales and service if you did. Very unhappy and disappointed customer for several years now. I guess it’s time to find a new dealership that wants to treat people like people!!!!! More
My most resent service at Akins was very pleasing, Vanessa Easley was the greatest service writer. She made me feel at home and made sure that I got the best deal for The Works oil change and tire rot Vanessa Easley was the greatest service writer. She made me feel at home and made sure that I got the best deal for The Works oil change and tire rotation. They finished the job ahead of schedule. The waiting area is extra comfortable with free coffee and soda, free ice cream treats, 3 tv’s, computers with internet use and vending machines More