Airport Kia

This is from Dec 2020 but never got posted but it is never too late - here ya go....Go in with both eyes wide open and keep your hands on your wallet at all times and do not - REPEAT DO NOT SIGN ANYTHI never too late - here ya go....Go in with both eyes wide open and keep your hands on your wallet at all times and do not - REPEAT DO NOT SIGN ANYTHING until it's time to execute the sales contract. My wife and I went in to negotiate a deal on a Certified Preowned (CPO) Soul. Fail #1: Advertised as a CPO with Carfax stating it had been certified we were told that CPO costs an additional $450 to the advertised price. We wanted to the car so decided to pass on the CPO. We then started negotiating the price less the $450. They have a very bizarre negotiation process where they write the offer on paper and ask you to sign off on it where it is then run upstairs to "the manager" for approval (DO NOT sign this!! I swear they Altered it!). We finally agreed on a price and then decided to leave $3k and finance the balance. Fail #2: First off I am an idiot for signing it but they asked me to sign a non refundable deposit agreement with zero wiggle room. Against my better judgement I signed it and left. It was the deal I wanted and I wanted the car. I did kick myself after I left and awoke in a cold sweat thinking that i did a really bad thing by signing it. I left with a handshake deal (no sales contract, nothing with the price in writing whatsoever) and the non-refundable slip I signed - that's it. See the image I uploaded. Fail #3: The next day I called to see when I could pick up the car. I was told a price $450 higher than what was agreed upon. A misunderstanding I was told. Both my wife and I had the same misunderstanding I guess. At that point not being happy with the misunderstanding I said I no longer wanted the car. Fail # 4: The salesman then said he was switching me to the manager at which point I asked, "why so he could throw the non-refundable deposit in my face?" He was evasive to that question and it was at that point I knew that the non-refundable deposit was going to be thrown in my face and boy was I right!! The manager was nasty right out of the gate and basically said he has my non refundable deposit of $3k and that I could go scratch. He was aggressive and nasty and flatly refused to return my deposit saying that they have lawyers that crafted the agreement and that I would lose in court. This convo took place less than 24-hours after the deal from xxxx so it wasn't like I dragged it out for a week. And you need to steal my $3k, in damages because I hindered your ability to sell the car, really??? I negotiated on a Sunday at 3:00 p.m. and called Monday a 9:00 a.m.!!!! Rather than getting caught up in a legal battle I agreed to buy the car. Further research indicates that they took a non-refundable deposit illegally under Florida Statute 501.976(10) since they never provided and I never signed a sales contract. I may just go to the state AG with this. So there you have my buying experience. As I said,, go to yelp and sort reviews by newest first. I wish I did cuz the Google reviews are very misleading. If you still go there after reading this and yelp reviews I give you this advice: 1. Do not sign any offers while negotiating. They will Dr them like a Pennsylvania presidential mail in ballot. 2. DO NOT sign a non-refundable deposit agreement. If you do, do not be an idiot like me and give them $3k. 3. Be aware that they will try to tack on $450 to a CPO car even though this is not disclosed in their ad. #4. Do not leave without the Out the Door sales price in writing. And lastly, not mentioned in my review, they have a very high document processing fee so add $700 to the price of the car. That I knew going in but you may not. This dealer takes the term buyer beware a new level. More

This review is almost a continuance from one left on August 20, 2022. It certainly was not the end of the saga. After purchasing our 2023 Black Sportage and taking it home, long story short, my husband August 20, 2022. It certainly was not the end of the saga. After purchasing our 2023 Black Sportage and taking it home, long story short, my husband decided he wanted to get the white color. So off we went the next day to change the car, and once again, we were lucky this time to meet Jamie Martinez. He made the process of a do-over, assuring us that everything would be ok and that he would take care of everything. I am beginning to think this dealership is more family oriented in doing business than most and that, yes, I think more than luck; they are just hiring the right people. Thanks again, Jamie, and oh yes, thanks again to Chris Freeman for the easy flow and help! More

If I could give zero stars I would. Purchased a kia earlier this year. Chris Freeman is a snake who applied extended coverage and gap on the vehicle after it was made clear we were goin Purchased a kia earlier this year. Chris Freeman is a snake who applied extended coverage and gap on the vehicle after it was made clear we were going through someone else for that coverage. Called to get it taken care of was advised we had to be present to get it taken care of which is 2 hours round trip. I will be contacting consumer relations regarding this. This company is a total screw up on all levels! They will try to slide items on the back side. Straight xxxx! More

Long time customer at Airport Kia. Just leased a 2022 Forte. Everyone was great from sales Micah Scott, to finance Chris Freeman. No pressure, no hassle just a great deal. The service department is Forte. Everyone was great from sales Micah Scott, to finance Chris Freeman. No pressure, no hassle just a great deal. The service department is also very good. Manny does a great job of making sure the service is complete as quickly as possible. Would highly recommend this sales person and dealership to purchase or lease. More

Worst dealership i have ever enconteredThey have no Worst dealership i have ever encontered They have no scroupels karma will put them out of business very shortly Worst dealership i have ever encontered They have no scroupels karma will put them out of business very shortly More

Don't go here. I got a KIA seltos had for only 1year 2 months. I have replaced the windshield less then 1 month it had a crack they of course said it would cost me $900 to replace it as it was from a ston months. I have replaced the windshield less then 1 month it had a crack they of course said it would cost me $900 to replace it as it was from a stone . I took it to another place replaced it for 200 and was told it was not from a stone of anysort. And i have had to replace 2 tires due to leak in the side wall. Its a freaking new xxx car. And had to replace the battery. Stay away people. They take no responsibility for anything and will say anything and do anything to get you into a vehicle. I got no special or good anything on my lease. They will take advantage of you if they know they can. More

I have been to this dealership for many years.Service, Parts... I have purchased a couple of vehicle from them. Leonard(sales manager) Alfredo(parts manager). and of course Manny the greatest Manny with h Parts... I have purchased a couple of vehicle from them. Leonard(sales manager) Alfredo(parts manager). and of course Manny the greatest Manny with his customer service(service adviser). There are many positive things to say about this Dealership, but I won't have enough space. Bottom line they are honest and they are in business to help people..Of Course they have to make money; otherwise, what will be the sense to run a business. When you find a Dealer as described here.Be sure you stick to it, because out 15 dealers 1-2 are honest.. Trust me on this, I worked for car dealerships for 16 years out of my life.Thank you, guys best of luck and keep up the good work helping out the community..R.Blanco More

This is the worse dealership I have ever dealt with. Lies Lies and more lies. Rude and could care less about etifics. I will NEVER recommend them or deal with them again. Go to Cape Coral if you want to buy Lies and more lies. Rude and could care less about etifics. I will NEVER recommend them or deal with them again. Go to Cape Coral if you want to buy a Kia. More

Leonard, Scott and Blake were outstanding and made the buying process so stress free! Buying the first car was the easiest thing we have done! You made us feel comfortable with the entire process! buying process so stress free! Buying the first car was the easiest thing we have done! You made us feel comfortable with the entire process! More