Airport Honda

Dan is the best car salesman that will cater your every need. Overall great experience! need. Overall great experience! More

Rick Ratliff is awesome. We would follow him anywhere he goes. Most of my family has used him for vehicles. He always does what he can to get you the best We would follow him anywhere he goes. Most of my family has used him for vehicles. He always does what he can to get you the best More

Best sales man great to work with completely satisfied with my experience at Honda dealership! with my experience at Honda dealership! More

Kevin Coffman and the Airport Honda dealership proved that they are by far the most professional dealership I have worked with in the entire Knoxville area!! They exceeded my expectations and proved in c that they are by far the most professional dealership I have worked with in the entire Knoxville area!! They exceeded my expectations and proved in comparison to AutoNation Honda that they were a great team of professionals. Kevin didn't try to rush out after the sale and excelled at ensuring my wife and I understood all the features and operation of the new CRV. Want a great team that has your back? Kevin Coffman and LaMarcus Thompson (former Vol linebacker) can do that without question!! More

Kevin Coffman has been great to us as a sales manager. He personally takes an intestinal in making sure we are completely satisfied with our vehicles. He checks on us on a regular basis to see if we need He personally takes an intestinal in making sure we are completely satisfied with our vehicles. He checks on us on a regular basis to see if we need anything. More

Awesome experience. Kevin Coffman takes excellent care of his customers. None better anywhere. 3rd car and still going!! Kevin Coffman takes excellent care of his customers. None better anywhere. 3rd car and still going!! More

I recently purchased an preowned/certified vehicle from Airport Honda. Jesse was the most attentive sales person I have ever met. He really tried to understand what I needed and wanted. I haven’t had a gre Airport Honda. Jesse was the most attentive sales person I have ever met. He really tried to understand what I needed and wanted. I haven’t had a great track record articulating my needs; but Jesse really helped me step through it as we discussed several vehicles. I even left and went to a Kia dealer and then came back to Airport Honda. When I finally picked a vehicle, Jesse was with me every step of the way, to include transferring my “Survival” & dog gear out of my old car to the new one. I couldn’t ask for a more thoughtful & engaged salesperson. More

I have bought many cars over the years and but never a Honda. Daryl, Keven, Jess, and John are all amazing people to work with. They have tried hard over the years to get me into a Honda well they finally Honda. Daryl, Keven, Jess, and John are all amazing people to work with. They have tried hard over the years to get me into a Honda well they finally won. We got a 2024 Honda Pilot and love it. It is amazing in the snow and ice that we have had the past couple of says. The GM Chris is an amazing person to work with as well and let me give a shout out to the service ladies in the back, there are very sweet and kind as well. This is our go to for our car purchases. More

I’d like to start this review by stating I have been a loyal customer of Airport Honda’s since I moved to Tennessee over seven years ago. I’ve owned three Honda Odysseys, and Airport Honda has serviced a loyal customer of Airport Honda’s since I moved to Tennessee over seven years ago. I’ve owned three Honda Odysseys, and Airport Honda has serviced and performed recall work on the last two. I purchased my last Odyssey (2018) at AutoNation Honda West Knoxville because Airport Honda didn’t have any in inventory. I have always felt good about the service department. My wife and I stopped by Airport Honda and a few other dealerships on 9/15/23 looking for a replacement for her car that was totaled. Although she didn’t test drive any vehicles, she decided on a Honda CR-V hybrid. That was our first contact with Greg, Airport’s salesperson. In a text message received from Greg 9/21, he stated “I have one being built in Meteorite gray with black interior the week of 10/03-10/10” On 9/22, my wife and I went to Airport Honda and met with Greg. I asked for an out-the-door price on the vehicle he told us they were having built but he didn’t provide the price at that time. Actually, he never provided an out-the-door price either verbally or in writing. We asked him if we could put $1,000 down on the car to hold it until we could see it. He said we had to put $3,000 down. We did authorize a $3,000 deposit, paid via our Visa Credit. Greg never told us the deposit was non-refundable. He asked us for our Social Security Numbers while he was preparing some paperwork. I asked him why he needed our SSNs and he responded that they were needed to buy a car in Tennessee. After signing the contract, I noticed that there was no VIN number or Stock Number on the contract. There was also no “To be delivered on or about date” on the paperwork. I asked Greg about the omissions and he responded that the vehicle hadn’t been built yet. When we looked at the price, we thought it to be high and asked him about it. He responded that there was a 15% upcharge from the MSRP because there was a high demand for, and shortage of these cars. He went on to say the 15% upcharge was currently pretty much a common practice amongst all dealerships. When we arrived home later that afternoon, I began researching information Greg gave us and found there is a plentiful supply of the CR-Vs in stock on dealership lots, the 15% upcharge was not a common practice, and I learned SSNs are not required for a car purchase in Tennessee. At 9 am the next morning, when Airport Honda opened, I contacted Greg and told him I wanted to cancel the contract and get a refund of my deposit. He told me that Tennessee had a “No cooling off law” and that the contract was binding and my deposit was non-refundable. I told him I wasn’t familiar with Tennessee law, but in Kentucky (where I originally was from) I believed there was a 3 day cancellation law. He then told me we weren’t in Kentucky. I then texted him a copy of Tennessee Code 47-18-5520 (Entitled Cancellation of an Agreement) @ 9:51 am and also sent a text message to him at 9:53 am that said “Cancel our contract we signed yesterday. The deposit charge has been disputed.” I took the matter up with Chris Denny, the General Manager and later Mr. Bill Riley, a purported owner. I requested three things. 1. Airport Honda acknowledge that my wife and I no longer had an agreement/contract with them. 2. The $3,000 deposit be returned. 3. Any hard copies of paperwork and electronic files containing our SSNs be destroyed. I was not advised by Mr. Riley or Mr. Denny that the contract had been voided. Mr. Riley stated they were willing to give me a store credit for the $3,000, but would not refund my deposit. Mr. Riley advised me they comply with government standards for safeguarding sensitive customer information. On 9/23 my wife and I purchased a Honda CR-V Sport Touring AWD Hybrid from AutoNation Honda of Memphis for less than MSRP. We saved more than $6,000 by shopping elsewhere. We don’t know the exact savings because the Airport Honda salesperson never divulged More

Greg Tapp was wonderful to work with and helped to make the purchase of my new CRV pleasant and easy. Greg was very informative and patient showing me all of the new vehicle features. the purchase of my new CRV pleasant and easy. Greg was very informative and patient showing me all of the new vehicle features. More