Airport Chrysler Dodge Jeep RAM - Service Center

Never buy from this dealer My odometer going into service was 19045 and when service was done it was 19055. Ten miles had been put on my vehicle and the technician and service m My odometer going into service was 19045 and when service was done it was 19055. Ten miles had been put on my vehicle and the technician and service manager denied the fact that my vehicle was driven off the lot for someone else's pleasure. When I inquired about the miles attitudes flared I was treated very badly as a customer and I would not recommend to any of my friends or family to buy a vehicle from Airport CJD. My vehicle was not in service to be test driven but was in service to change out an under warranty door panel. I wanted to talk to the owner but could not because randy would not give me the owners contact information. More

SERVICE 👍AND DETAIL SHOP😡 FROM MY RECENT EXPERIENCE SERVICE AREA IS 5 STAR SERVICE I ASKED FOR A DETAIL ON MY 2016 CHARGER COST ME ABOUT 130-150 I CANT REMEMBER EXACTLY BUT I R FROM MY RECENT EXPERIENCE SERVICE AREA IS 5 STAR SERVICE I ASKED FOR A DETAIL ON MY 2016 CHARGER COST ME ABOUT 130-150 I CANT REMEMBER EXACTLY BUT I REMEMBER WAX WAS LEFT ON THE CAR UN BUFFED OUT ALSO TIRE SHINE ALL OVER MY RIMS MY CALIPERS WERE DIRTY THE RIMS HAD DIRT IN CERTAIN SPOTS I BOUGHT AN AUTO DETAILER SPRAY TO DO ALL MY RIMS AND CALIPERS I WAS PISSED OFF THE SERVICE DEPARTMENT IS STUPENDOUS BUT DETAIL SHOP IS GARAGE DONT BURN YOUR MONEY IM STILL ANGRY OVER IT 2 WEEKS LATER THEY NEED TO BE TRAINED OR TAKE PRIDE IN THERE WORK I DONT WANT ANYONE TO GET FIRED JUST GIVE THEM BETTER TRAINING AND TAKE PRIDE IN WHAT YOU DO SEEMS THE CAR WAS NEVER WASHED I WOULD GO BACK FOR SERVICE BUT NO DETAILING More

AVOID THESE BAIT AND SWITCHERS!!! Really poor experience with the service dept. Don't waste your time here people. I drove out of my way to this dealership for an advertisement they ra Really poor experience with the service dept. Don't waste your time here people. I drove out of my way to this dealership for an advertisement they ran. BAIT and SWITCH!!! I can only imagine what sales is like if the service department is using tactics like this. They won't honor information and pricing from their own website. Then the excuse is "we can't honor a deal of we lose money and Chrysler does not reimburse us". Apparently, it's a much better business practice to loose customers who are loyal to the brand. Never again More

Price Quote Airport CDJ would not Honor I asked for a price quote on December 5, 2016 for my Ram 8 speed transmission from Richard Romero. On March 23 I called Richard and confirmed the pric I asked for a price quote on December 5, 2016 for my Ram 8 speed transmission from Richard Romero. On March 23 I called Richard and confirmed the price and set the appointment for 7:00 March 24 after waiting for 2.5 hours Wilfrado the transmission tech came out and told me Richard quoted the wrong price and he was not allowed to work on my truck after I waited for 2.5 hours. Originally I was quoted 339.95 in writing Then Wilfredo told me it would be 990.35 the day of the appointment. After I called Ram customer service they said they would lower the price to 792.28 More than double what they quoted. Ram customer service took the side of the dealer. I am very disappointed with Airport CDJ and Ram customer service. A quote is a binding contract what can you do when a dealership breaks a price quote contract because they gave the wrong price and would not preform the work unless I agreed to pay more than double. BUYER BEWARE WHEN AIRPORT QUOTES A PRICE IN WRITING THEY WILL NOT HONOR THEIR QUOTE. DISHONEST DEALER. ALSO RAM CUSTOMER SERVICE SHOULD HAVE STEPPED UP AND MADE THEM HONOR THEIR QUOTE WHEN A DEALER DISREGARDS QUOTED PRICES TO CUSTOMERS AND RAM SUPPORTS THE DEALER OVER THE CUSTOMER, BUYER BEWARE, DISHONEST DEALER AND RAM THIS WILL BE MY LAST RAM AND I HAVE PURCHASED $250,000 IN CARS AND TRUCKS OVER THE LAST 10 YEARS, FOR $600 THEY GAVE UP ALL FUTURE SALES. On a previous visit my tailgate would fall down when I locked the door it even happened in front of Richard Romero he saw it but the manager would not replace the locking mechinisim in the tailgate door at a cost of $95.00. I had to do the repair myself to fix the issue Ram required 5w 30 on my first oil change, in the manual it clearly stated 5w 40, I argued with them for hours after eighteen months Ram sent out a service bulletin stating 5W 40 is the new required oil. Ram forced the wrong oil on customers against their own service manual. You must watch your dealers for oil changes to drain it properly for the eco diesel it requires 25 minutes for all the oil to get out look in your manual. My dealers oil change guys don't even know about it. Ram and its dealers just don't care about the proper service and honesty to the customer. Ram has been the worst experience I have ever had. I never know what to expect with every visit. More

NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! As a previous sales and service customer of Airport Chrysler Dodge Jeep, I WILL NEVER SET FOOT INTO THIS DEALERSHIP EVER AGAIN.The most recent service As a previous sales and service customer of Airport Chrysler Dodge Jeep, I WILL NEVER SET FOOT INTO THIS DEALERSHIP EVER AGAIN.The most recent service experience was the worst. Not only was I mislead over the phone, prior to coming in but Xavier( the lead technician) LIED DIRECTLY TO MY FACE. Not to mention, that they must assume that all customers are total morons, by the way that I was treated and spoken to. I am a successful, college educated, 55 year old man, one who has purchased (and had serviced) many new cars in my life time and many of them, Chrysler products. Though this dealership is the most convenient for me, I will now be making a longer drive to a Chrysler deal, who appreciates my business. More

Lost repair order We waited 2 HOURS for a tire patch, only to find out they had misplaced the order...and had not started. Go somewhere else...anywhere. We waited 2 HOURS for a tire patch, only to find out they had misplaced the order...and had not started. Go somewhere else...anywhere. More

service I want to say thank you to Jose Panzardi in the shop, Jose Olvera in the service area and Diamond in the customer service area for everything they did I want to say thank you to Jose Panzardi in the shop, Jose Olvera in the service area and Diamond in the customer service area for everything they did for me on 7/14 to fix my vehicle. I had my car at another dealer (Greenway) 8 times and they were unable to fix it. Airport fixed it in one day and gave me a rental car while they worked on it. Thanks again and I will be coming to this dealership in the future. More

George Rivera is very professional and Friendly. George Rivera he attended me like a Family! I'm very Happy with his Service 300 % I Recommend w my coworker and friends. Good Job. George Rivera he attended me like a Family! I'm very Happy with his Service 300 % I Recommend w my coworker and friends. Good Job. More

Fastest service ever wow!!!!! Tim I drove my car to the service lane and Steven the service guy came to me very polite and ask me how can I help you I told him I'm here for the 12.95 o I drove my car to the service lane and Steven the service guy came to me very polite and ask me how can I help you I told him I'm here for the 12.95 oil change he said that's fine I should be done in 30 mins no problem then he told me my car was due for a 60k maintance I ask what was the price and it was around 800 dollars was not expecting to pay that much today but I knew my hemi truck need it he promise me 3hrs and I'm out that Denton is a really quick tech I said find I don't want to wait all day the deal was made I was gone in 2hrs he kept his word great job my truck runs better then ever thanks to the tech I will request him next time left car clean as well thank you Steven and Denton Taylor More

The words service manager, they can't repair my 2014 200 Chr The worst service manager, they can't repair my 2014 200 Chrysler, very nasty service managers, great employees.I field out a survey, the service man The worst service manager, they can't repair my 2014 200 Chrysler, very nasty service managers, great employees.I field out a survey, the service manager din't like it, and call me and ask me not to come back to Airport Chrysler, you can express your self, my freedom of expression was take alway, by the service manager More