Airport Chrysler Dodge Jeep RAM

i been a loyal customer with the Service DEPT. but recently they repaired the sliding passenger door they scratch the door, they tried to buff it up with no luck. service was done in March. bottom but recently they repaired the sliding passenger door they scratch the door, they tried to buff it up with no luck. service was done in March. bottom line is Randy the service Manager SAID SORRY THERE IS NOTHING HE CAN DO......... More

This should be a zero star rating. Do not use this dealership for any vehicle service. I've never been treated so poorly and unprofessionally by a car dealership in my lifetime and h Do not use this dealership for any vehicle service. I've never been treated so poorly and unprofessionally by a car dealership in my lifetime and hope nobody else will have to endure the same. Our 2017 Pacifica has what is a known problem of corrosion on the edge of the hood (google 2017 Pacifica hood corrosion for details). Unfortunately, we continually attempted to have this remediated during the pandemic but were being given the runaround, which at the time I could sympathize with. Finally, after about a year (Fall of 2021), the dealership was able to receive approval for the repair after taking digital photos and sending them to corporate and the next step was to schedule with the body shop. After many more months and multiple instances of being given the runaround, I finally found somebody willing to listen and assist. Unfortunately, in the time this all took, our van of course was no longer under warranty. After additional no callbacks I was escalated to someone at the dealership who was at least willing to assist and return my phone calls. This all resulted in scheduling an appointment with the regional area manager Wanda Cunningham. This person should not have a job that involves speaking to customers. Period. The end result is, they took new photos and she zoomed in to show me that it was all caused by stone chips! Apparently stones hitting the hood caused the paint to bubble on 8 different locations along the edge of the hood and on basically every other 2017 Pacifica ever sold. Long story short, the dealers incompetence led to running outside of the warranty window and Chryslers incompetence led to the problem that was already approved no longer being approved. My only mistake was trusting this dealership as I was continually assured it would all be good as it was already "approved". Even still, the condescending way I was treated was absolutely unbelievable and as a result they lost a loyal customer. More

One of the best experiences I have had, the deal was super easy to come to an agreement, as well as the ordering of the truck will be back once the lease is up on this one, super easy to come to an agreement, as well as the ordering of the truck will be back once the lease is up on this one, More

Skip this place if you can. You cant trust these guys. They don't care about doing good business. I Worked out a deal with a salesman, had the buyer's order prepared, and agreed You cant trust these guys. They don't care about doing good business. I Worked out a deal with a salesman, had the buyer's order prepared, and agreed upon Saturday mid-morning. I was told they would get the keys and hold the truck after I gave them a commitment. They asked me to run my credit so it would not take so long once I got there, and I let them. I gave them an ETA of 530pm Saturday. After traveling to the dealership for about an hour I was told that the truck had been sold to someone else. I did not even receive an apology or a phone call back. They wasted an hour's drive, my fuel, and a lot of time for my family. More

Best dealership I’ve been to yet. Staff was 10/10, you can tell they truly care for their costumers, and show passion in what they do. Highly highly recommend! Staff was 10/10, you can tell they truly care for their costumers, and show passion in what they do. Highly highly recommend! More

I bought a 2014 Town and Country with 83000 miles at night, next morning check engine light is on and brakes are rough and making noise. went back to them, they had to put in a new transmission and new night, next morning check engine light is on and brakes are rough and making noise. went back to them, they had to put in a new transmission and new rotors and pads. It took about 45 days. Day after I picked it up, the sunroof is leaking like crazy inside the car. More

Andrew the best seller ,very attentive, we found what we wanted, they were willing to help us in everything . wanted, they were willing to help us in everything . More

Edwin Santos was my salesman he is highly knowledgeable and the best part about Edwin is he’s Refreshingly straightforward and the best part about Edwin is he’s Refreshingly straightforward More

This place is a joke, not only would I not but a vehicle from this place, I would go there for any reason, staff is the typical pounce on you sales people, reminded me of a buy here, pay here used car deale from this place, I would go there for any reason, staff is the typical pounce on you sales people, reminded me of a buy here, pay here used car dealer. Far too many deal shops in Orlando to ever need to tolerate their unprofessionalism. More