Airport Chrysler Dodge Jeep RAM

Avoid the service dept. Oh my! Where to start!?!?! Let's start with the 'appointment' process. Well, actually, there are no 'real' appointments.They disclose the 'appointment Oh my! Where to start!?!?! Let's start with the 'appointment' process. Well, actually, there are no 'real' appointments.They disclose the 'appointment' is just a time a person will take your information and then schedule you. Well, if you just drove off the street and pulled in to the service line, the same thing would apply. So just dismiss the appointment time as a fancy term that they are looking out for you and offering something special. There really are no appointments! You may have an appointment for that morning but not get your car back for 3 days! Now, addressing my particular situation. I had pre-scheduled the following work, replace a loose rear-view mirror, covered oil change, damaged tire and installation of an air deflector. Sounds simple enough. but wait, the rear view mirror charge was too much so I cancelled it, they charged for the oil change, they changed the tire and had to order the air deflector...........really, had to order the air deflector? Oh, and they also would have had to order the rear view mirror had I chosen to have it done! So, what I was finding out is they have no parts on hand. So, that reduced the service to just an oil change and tire change. Gee, they could do all of this and have my car ready 28 hours later??? Now let's get to the billing process. The work I actually had done amounted to $193.00, the new tire and tire rotation. Also add in the order for an air deflector......$100.00. Uh, that's $293.00, right? Well, my card was charged $468.00. Well, to be fair, $29.00 in shop supplies(?). Was explained this could be for the weights required in the tire rotation.Plus tax. So far, I have paid $468.00 for a new tire and tire rotation. Are you following me here? The service person admitted there was a screw up in the billing. He offered to install the air deflector for free, credit my credit card account for the difference and call it even.Well, well, well! Not wanting to rock the boat until all of the work was done, I agreed. Well, my cc account was never credited back the amount over charged. So, I take my vehicle back in to have the air deflector installed. Oh, by the way, from the original order I was told the air deflector would be in in 4 to 5 days. Well, never heard back, so I called after 8 days and found the part was in. xxxx, it was probably in 4 days earlier. So, I arrange an 'appointment' for 9:40 am. Now mind you, this is a 'real time' appointment not confined to the restrictions of 'new' appointments. Meaning, the part was there the mechanic had his tools in hand and everything was a go! Not so fast! It was 11: 49 before I got out of there. And get this (I should have seen it coming), they found a little ding in the windshield they could fix by charging my insurance co. Of course, I said 'go ahead!' Can't wait to see what they charge my insurance co for that. Now please, bear with me. I know this is a long story, but it has to be told. So, after challenging the person I was dealing with about the billing, the manager had to be called in. She is a gruff looking person with a scowl on her face as though she was being bothered. Well, she tried to juggle the numbers to support the over charges..............but she couldn't. So, I was finally credited for the amount I was over charged. Oh, by the way, my brand new specially ordered air deflector has a scratch on it from the installation. There are new noises I am hearing while driving. Oh wait, I forgot! Another problem I had was the 'low tire' light stayed on. Well, they fixed that, but in the process eliminated the other warning signals (door ajar, seat belts, etc.) in the process. So, instead of fixing the problem, they just disconnected the problem! I hope I didn't forget anything. In summation, don't go to Airport Chrysler Dodge for service. More

no hassle I went in expecting not buy anything and dealt with Thomas. He was knowledgeable about the products and help me from being to end. very polite and r I went in expecting not buy anything and dealt with Thomas. He was knowledgeable about the products and help me from being to end. very polite and respectful and not pressuring me.i walked away with a brand new vehicle.. ..never been happier More

Great catch warranty fix 2008 Jeep Compass thanks!!!! Meyer-computer check, oil change, rotation.Caught warranty fix of software flash TCM. Car had stalled traffic! Saved us from future disaster. Great Meyer-computer check, oil change, rotation.Caught warranty fix of software flash TCM. Car had stalled traffic! Saved us from future disaster. Great Job! DeCarlo More

does not honor warranty work Lee Gray Two and a half months ago your service department replaced the axles seals in my 2014 wrangler under warranty. Well the seal goes out again a Lee Gray Two and a half months ago your service department replaced the axles seals in my 2014 wrangler under warranty. Well the seal goes out again and I'm told that they would not cover it again becaue there's water in the differential... Well if the seal is broken naturally water is going to get in the differential. I mean seriously it's common sense. If there's nothing there to block water from going in it's going to get water in it when it rains... It's florida it rains everyday and it's poured everyday for the last 2 weeks... Seriously? April 18 at 5:36pm · Like Lee Gray Airport Chrysler Dodge Jeep Orlando Lee - our Service Director would like to speak to you on Monday. Please call 407-541-6200 and ask for Stacey. Thanks Like · Reply · April 18 at 5:16pm Lee Gray So I call Stacey as you asked and she never returned my call... So I get Joseph Pack and he tells me he'll call me back which he does. He claims a Chrysler warranty rep looked at my Jeep when it was in.. I asked him when they looked at it and he said today... However, my Jeep was not in the shop today it was Saturday... So now your dealership is lying to me, making up stories, and can't even return my call. Then he tells me "they" whoever this is, the water came in from the top... So there are only a few places water can come it... One is through the breather tube, through both sides over the axle and then through pinion seal. Neither of those were leaking fluid and the breather tube was attached (your dealership would have saw this if they looked.) So basically when it rains I should expect water to come in the axle seals and blow the seals every time it rains... It's funny how others have went to a different dealership and has no issues.. Yet, when I go to your dealership you can't cover something under warranty. You guys are a joke and will be reported to Jeep and every complaints website there is, including BBB... More

Great experience! It was refreshing having someone not pressure me and take their time in helping me find exactly what I was looking for. Definitely recommending this p It was refreshing having someone not pressure me and take their time in helping me find exactly what I was looking for. Definitely recommending this place to others. More

Easy and quick friendly service Came here to get my jeep serviced, while I was waiting I decided to take a look around the lot. Was approached by young man justin coocen and was amaz Came here to get my jeep serviced, while I was waiting I decided to take a look around the lot. Was approached by young man justin coocen and was amazed at his knowledge of all the questions I had regarding some wranglers and patriots. When I come back to get a new vehicle I will look for justin. Excellence!! More

Awesome time I went to Airport Chrstyler Dodge to get an estimate on a trade in. I meet with this young man named Cory Jackson. That went above and beyond. He told I went to Airport Chrstyler Dodge to get an estimate on a trade in. I meet with this young man named Cory Jackson. That went above and beyond. He told me it would take some time for the estimate to come though. While i was waiting we chatted it up and i told him what type of car i was looking for. He was able to point me to a gem in a 300 touring sedan. A car I had always like and something he detected in a couple of minutes of great conversation. We went on a test drive in the sedan and it felt amazing. When we get back he get my estimate which beats my expectations. I was looking but with the deal for the trade in and the deal he offered for the sedan. I felt like I had the #1 pick in the draft, a no brainer. Mr. Jackson was able to put me in a dream car faster then it take me to fall asleep. Great guy, great dealership, great cars. More

Worth the wait I hadn't purchased a vehicle in many years. I dreaded the time and the process. I was surprised at how easy it was. Salesman wasn't your typical fast I hadn't purchased a vehicle in many years. I dreaded the time and the process. I was surprised at how easy it was. Salesman wasn't your typical fast talking guy. He listened to what I was looking for and found the perfect car for me at a reasonable price. More

Justin coocen is the man Stopped by to check out Jeep prices. Ran across Justin. Very professional and answered all my questions without BS. If i decide to purchase a vechil Stopped by to check out Jeep prices. Ran across Justin. Very professional and answered all my questions without BS. If i decide to purchase a vechile. I will come back and buy it from Justin. He just earned my confidence. Jim B More

grear experience Came in with no idea what to purchase and the sales associate was extremely helpful. He walked me through the whole process and wad extremely knowled Came in with no idea what to purchase and the sales associate was extremely helpful. He walked me through the whole process and wad extremely knowledgable. My family will definitely be back to see him with future car needs. More