Airport Chrysler Dodge Jeep RAM

Yes! You CAN have a good car buying experience! As a traditional woman, few things are as daunting to me as walking solo into a car dealership. Give me DSW Shoes, Home Goods or Macys, and I'm armed As a traditional woman, few things are as daunting to me as walking solo into a car dealership. Give me DSW Shoes, Home Goods or Macys, and I'm armed and dangerous. But, walking across the parking lot to the giant showroom doors at Airport Chrysler Doge Jeep was nearly as terrifying as going to the dentist. The dealership was wise to station a young, stylish, SMILING woman just inside the door! As I looked at the countless VERY EXPENSIVE cars on the floor, I think I mumbled something about "shopping around" for a car. Her smile was genuine as she seated me and went to find "the perfect person to help." George Rivera was definitely the right person; a good listener, full of knowledge and zero pressure. I think he was as surprised as I was when I traded the keys to my sports car for a 2016 Jeep Renegade almost four hours later! The finance rep was equally low key and worked with my credit union (Space Coast CU) to find me an unbelievably low rate, bringing my monthly payments to within my budget. I would have given this experience five stars, were it not for a speed bump that popped up after the sale, but I must note that the General Manager and Sales Manager were quick to address the issue and make sure that the issue was resolved in a positive manner. I would definitely encourage anyone shopping for a car to give this dealership and their staff an opportunity to assist. They know their stuff and have an extensive inventory. More

Fastest service ever wow!!!!! Tim I drove my car to the service lane and Steven the service guy came to me very polite and ask me how can I help you I told him I'm here for the 12.95 o I drove my car to the service lane and Steven the service guy came to me very polite and ask me how can I help you I told him I'm here for the 12.95 oil change he said that's fine I should be done in 30 mins no problem then he told me my car was due for a 60k maintance I ask what was the price and it was around 800 dollars was not expecting to pay that much today but I knew my hemi truck need it he promise me 3hrs and I'm out that Denton is a really quick tech I said find I don't want to wait all day the deal was made I was gone in 2hrs he kept his word great job my truck runs better then ever thanks to the tech I will request him next time left car clean as well thank you Steven and Denton Taylor More

The words service manager, they can't repair my 2014 200 Chr The worst service manager, they can't repair my 2014 200 Chrysler, very nasty service managers, great employees.I field out a survey, the service man The worst service manager, they can't repair my 2014 200 Chrysler, very nasty service managers, great employees.I field out a survey, the service manager din't like it, and call me and ask me not to come back to Airport Chrysler, you can express your self, my freedom of expression was take alway, by the service manager More

service department are not good EDWIN Miranda 4782 Windwood DR Kissimmee FL 34746 Filed against : Airport Chrysler Dodge Jeep, LLC 5751 Eagle Vail Drive Orlando FL 32822 EDWIN Miranda 4782 Windwood DR Kissimmee FL 34746 Filed against : Airport Chrysler Dodge Jeep, LLC 5751 Eagle Vail Drive Orlando FL 32822 Complaint Description: I drive my car for a oil change and the mechanical Break the oil filter housing I drive my car to the dealerships Airport Chrysler Dodge Jeep in 5751 Eagle vail DR in Orlando FL 32822 for a oil change and the mechanical Break the oil filter housing. And now they wanted me to pay almost $700.00 hundred dollar for the part they broke and they push my car outside the shop for me to call a tow truck I think if my car was running fine I have to pay for something they broke Your Desired Resolution: them to pay me for the cost of the repears More

Avoid the service dept. Oh my! Where to start!?!?! Let's start with the 'appointment' process. Well, actually, there are no 'real' appointments.They disclose the 'appointment Oh my! Where to start!?!?! Let's start with the 'appointment' process. Well, actually, there are no 'real' appointments.They disclose the 'appointment' is just a time a person will take your information and then schedule you. Well, if you just drove off the street and pulled in to the service line, the same thing would apply. So just dismiss the appointment time as a fancy term that they are looking out for you and offering something special. There really are no appointments! You may have an appointment for that morning but not get your car back for 3 days! Now, addressing my particular situation. I had pre-scheduled the following work, replace a loose rear-view mirror, covered oil change, damaged tire and installation of an air deflector. Sounds simple enough. but wait, the rear view mirror charge was too much so I cancelled it, they charged for the oil change, they changed the tire and had to order the air deflector...........really, had to order the air deflector? Oh, and they also would have had to order the rear view mirror had I chosen to have it done! So, what I was finding out is they have no parts on hand. So, that reduced the service to just an oil change and tire change. Gee, they could do all of this and have my car ready 28 hours later??? Now let's get to the billing process. The work I actually had done amounted to $193.00, the new tire and tire rotation. Also add in the order for an air deflector......$100.00. Uh, that's $293.00, right? Well, my card was charged $468.00. Well, to be fair, $29.00 in shop supplies(?). Was explained this could be for the weights required in the tire rotation.Plus tax. So far, I have paid $468.00 for a new tire and tire rotation. Are you following me here? The service person admitted there was a screw up in the billing. He offered to install the air deflector for free, credit my credit card account for the difference and call it even.Well, well, well! Not wanting to rock the boat until all of the work was done, I agreed. Well, my cc account was never credited back the amount over charged. So, I take my vehicle back in to have the air deflector installed. Oh, by the way, from the original order I was told the air deflector would be in in 4 to 5 days. Well, never heard back, so I called after 8 days and found the part was in. xxxx, it was probably in 4 days earlier. So, I arrange an 'appointment' for 9:40 am. Now mind you, this is a 'real time' appointment not confined to the restrictions of 'new' appointments. Meaning, the part was there the mechanic had his tools in hand and everything was a go! Not so fast! It was 11: 49 before I got out of there. And get this (I should have seen it coming), they found a little ding in the windshield they could fix by charging my insurance co. Of course, I said 'go ahead!' Can't wait to see what they charge my insurance co for that. Now please, bear with me. I know this is a long story, but it has to be told. So, after challenging the person I was dealing with about the billing, the manager had to be called in. She is a gruff looking person with a scowl on her face as though she was being bothered. Well, she tried to juggle the numbers to support the over charges..............but she couldn't. So, I was finally credited for the amount I was over charged. Oh, by the way, my brand new specially ordered air deflector has a scratch on it from the installation. There are new noises I am hearing while driving. Oh wait, I forgot! Another problem I had was the 'low tire' light stayed on. Well, they fixed that, but in the process eliminated the other warning signals (door ajar, seat belts, etc.) in the process. So, instead of fixing the problem, they just disconnected the problem! I hope I didn't forget anything. In summation, don't go to Airport Chrysler Dodge for service. More

no hassle I went in expecting not buy anything and dealt with Thomas. He was knowledgeable about the products and help me from being to end. very polite and r I went in expecting not buy anything and dealt with Thomas. He was knowledgeable about the products and help me from being to end. very polite and respectful and not pressuring me.i walked away with a brand new vehicle.. ..never been happier More

Great catch warranty fix 2008 Jeep Compass thanks!!!! Meyer-computer check, oil change, rotation.Caught warranty fix of software flash TCM. Car had stalled traffic! Saved us from future disaster. Great Meyer-computer check, oil change, rotation.Caught warranty fix of software flash TCM. Car had stalled traffic! Saved us from future disaster. Great Job! DeCarlo More

does not honor warranty work Lee Gray Two and a half months ago your service department replaced the axles seals in my 2014 wrangler under warranty. Well the seal goes out again a Lee Gray Two and a half months ago your service department replaced the axles seals in my 2014 wrangler under warranty. Well the seal goes out again and I'm told that they would not cover it again becaue there's water in the differential... Well if the seal is broken naturally water is going to get in the differential. I mean seriously it's common sense. If there's nothing there to block water from going in it's going to get water in it when it rains... It's florida it rains everyday and it's poured everyday for the last 2 weeks... Seriously? April 18 at 5:36pm · Like Lee Gray Airport Chrysler Dodge Jeep Orlando Lee - our Service Director would like to speak to you on Monday. Please call 407-541-6200 and ask for Stacey. Thanks Like · Reply · April 18 at 5:16pm Lee Gray So I call Stacey as you asked and she never returned my call... So I get Joseph Pack and he tells me he'll call me back which he does. He claims a Chrysler warranty rep looked at my Jeep when it was in.. I asked him when they looked at it and he said today... However, my Jeep was not in the shop today it was Saturday... So now your dealership is lying to me, making up stories, and can't even return my call. Then he tells me "they" whoever this is, the water came in from the top... So there are only a few places water can come it... One is through the breather tube, through both sides over the axle and then through pinion seal. Neither of those were leaking fluid and the breather tube was attached (your dealership would have saw this if they looked.) So basically when it rains I should expect water to come in the axle seals and blow the seals every time it rains... It's funny how others have went to a different dealership and has no issues.. Yet, when I go to your dealership you can't cover something under warranty. You guys are a joke and will be reported to Jeep and every complaints website there is, including BBB... More

Great experience! It was refreshing having someone not pressure me and take their time in helping me find exactly what I was looking for. Definitely recommending this p It was refreshing having someone not pressure me and take their time in helping me find exactly what I was looking for. Definitely recommending this place to others. More

Easy and quick friendly service Came here to get my jeep serviced, while I was waiting I decided to take a look around the lot. Was approached by young man justin coocen and was amaz Came here to get my jeep serviced, while I was waiting I decided to take a look around the lot. Was approached by young man justin coocen and was amazed at his knowledge of all the questions I had regarding some wranglers and patriots. When I come back to get a new vehicle I will look for justin. Excellence!! More