Airport Chrysler Dodge Jeep RAM

2nd chance I originally found this dealership through cars.com. I was specifically looking for a Jeep Renegade and they had the best prices posted and largest in I originally found this dealership through cars.com. I was specifically looking for a Jeep Renegade and they had the best prices posted and largest inventory. Just read he fine print because the pricing online includes rebates. Very confusing until you sit down and start working on the numbers. My sales person Was Romeo a non-aggressive and go with flow kind of guy. I liked him and I felt at ease no high pressure sales like I had been through the night before somewhere else. I test drove a yellow renegade even though yellow wasn't my car but I wanted a feel for the way the car drove. After the test drive I knew I wanted this Jeep. I asked about the trade-in policy. I told Romeo I didn't have my car with me to trade in. I just had sone work done and the car was at the shop. Romeo said sure no problem we'll tow the car for you. I sat down with him to negotiate the car. I asked about the 0% financing and rebates. I filled out an application and he presented it to his manager. Everything happened so quickly I was approved for 0%. I was shocked at how quick and smooth the process was.. I then waited what seemed like hours for the finance guy Justin. Presented me with paperwork (lots of it). Closed the deal on 0% and 60 months. I purchased he warranty for $2004 and $595 for the maintenance package. However, later I doubted this purchase because... why would I need a warranty on a brand new car. Are jeeps that unreliable? I took my chance and went back one week later to cancel the warranty and maintenance package. I had No problem canceling, however Justin informed me the bank came back and didn't approve me at 0% and I would need to sign another contract at 1.9% and my payments would stay the same but I would pay interest!? I felt bamboozled into a sale at 0%. If I would have know this was a possibility at our first meeting I would have been more understanding and less nervous. One of the factors for my quick decision was the 0%. I also thought back to the paperwork, wait did he provide me witheverything I needed? All the copies I signed? I then started my research on purchasing cars which I should have done in the beginning. I read about spot delivery and yo-yo financing and looking at ratings of the dealership at dealer rater, BBB, yelp, Google etc. some were really good others weren't. I honestly was freaking out! what did I get myself into. I emailed and called the finance guy for answers. He never responded to my emails and called me back once and told me not to worry everything was good to go. It wasn't until I called Chrysler finance and they had not received paperwork yet and my deal wasn't finalized. At his point I had been driving around for almost 2 weeks in my Renegade. I do believe Justin tried to get me the 0%. Chrysler finance confirmed there was a lot of communication going back and forth. The last person I contacted was the General Manager. I didn't contact him first because I didn't want to get anyone in trouble. I wanted it fixed. Was my loan never approved at 0% or was I told that to get a sale? I'm not sure.. Scott the general manager was prompt with his response to me. Very apologetic and wanting to resolve the issues so that we could all move on. We talked on the phone and he made promises that he would resolve it or I could return the car. I then met with him in person and sure enough he worked out a solution that I was ultimately happy with. He calmed my nerves and reassured me that they have a family owned business and they want to make sure everyone walks away happy. At the same time Romeo kept in touch through the processes reassuring me that everything would work out. I really appreciate everything Scott and his team did to turn around a situation that was causing me a lot of stress. I am now a happy owner of a Jeep rengade. Note if you have any issues the team at Airport Chrysler Dodge Jeep want to do what they can to resolve it and the customer comes first. This is what you call top notch customer service. More

THE "Go To" Place To Buy A Jeep !! This was the best experience I've ever had at a dealer, by far. No haggling, they beat the price of 4 other dealers I had been negotiating with. They This was the best experience I've ever had at a dealer, by far. No haggling, they beat the price of 4 other dealers I had been negotiating with. They had me in-and-out in 45 minutes with a brand new Jeep ... and the staff could not have been more pleasant to work with. I wish I could give them 6-stars. More

Very happy! My husband and I had a great experience at Airport Chrysler Dodge Jeep. George Rivera was a very efficient, professional, friendly, and not pushy at My husband and I had a great experience at Airport Chrysler Dodge Jeep. George Rivera was a very efficient, professional, friendly, and not pushy at all. We were out by the end of the night with our 2016 Dodge Durango! I don't recall the name of the employee in the Finance Department but he was great as well! More

Amazing! George Rivera was amazing! Despite the fact that I already was making payments on another vehicle, he was able to pull some strings to make sure I was George Rivera was amazing! Despite the fact that I already was making payments on another vehicle, he was able to pull some strings to make sure I was able to get the car that I really needed. I would definitely recommend to anyone! More

Stellar Experience George was hands down professional, patient, and considerate. George took the time to explain as much as he could and even provided some hands on wit George was hands down professional, patient, and considerate. George took the time to explain as much as he could and even provided some hands on with the instrumentation with my 2016 Dodge Ram. George even took the time to schedule immediate service attention to my new purchase. More

Best experience ever! We went to get one car and came out with two for the same down payment. The staff was great, we loved our expetience.. Thank you We went to get one car and came out with two for the same down payment. The staff was great, we loved our expetience.. Thank you More

Just amazing! George and the crew were FANTASTIC!! Not your typical car dealership where you feel pressured into a sale or not given all of the information. Everyon George and the crew were FANTASTIC!! Not your typical car dealership where you feel pressured into a sale or not given all of the information. Everyone was upfront and honest with me and that speaks volumes. Will be going back for future purchases for sure More

George Rivera is very professional and Friendly. George Rivera he attended me like a Family! I'm very Happy with his Service 300 % I Recommend w my coworker and friends. Good Job. George Rivera he attended me like a Family! I'm very Happy with his Service 300 % I Recommend w my coworker and friends. Good Job. More

Chasity was great The whole staff there was awesome had a great experience I would recommend it to all my friends and family I would also go back for another car or tru The whole staff there was awesome had a great experience I would recommend it to all my friends and family I would also go back for another car or truck More

Great Service! I just bought my dream car, and the process was so smooth. Claudio De La Rosa and Julio Hernandez were amazing helping me through this process. I just bought my dream car, and the process was so smooth. Claudio De La Rosa and Julio Hernandez were amazing helping me through this process. More