Airport Chrysler Dodge Jeep RAM
Orlando, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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I bought my Ram here about a year ago. The Service department has been the best one I’ve experienced at a dealership. Julymar Colon has handled the service repairs and is exceptional at The Service department has been the best one I’ve experienced at a dealership. Julymar Colon has handled the service repairs and is exceptional at her job. She coordinated a repair on my truck on her day off. I appreciate her hard work and professionalism. More
I was looking at a truck on their website but had Sarasota CDJR in the photo's. I called to inquire where the truck was, they verified it is at sister store in Sarasota but they can bring it to Orlan Sarasota CDJR in the photo's. I called to inquire where the truck was, they verified it is at sister store in Sarasota but they can bring it to Orlando. I said ok, then he said in order to do that I need to come in and do all the paperwork to buy the truck, then they will bring it. I said I haven't even looked at it or driven it, why would i do the purchase paperwork without seeing it. Then he ignored that and started to ask me for credit information. No No No!!!!! THAT alone says they want your money and don't care about you. I NEVER shop places that do that first. Tip to dealer, maybe ask me what I am interested in and why, am I trading, have you driven one of these... BEFORE you try to run credit. Never even discussed price, dealer fees, available extended warranty, nope straight for credit. More
Service department is terrible. I needed an oil change and when I called to schedule an appointment the service advisor said they have an express lane and to just come in. I came in I needed an oil change and when I called to schedule an appointment the service advisor said they have an express lane and to just come in. I came in two hours before they closed and they were acting like I was an inconvenience to them. They said they would change the oil, rotate the tires and change the fuel filters. I waited two hours and they came and said it was done. When I paid I found out they had only done the oil change because I came in so late. He tried to tell me it takes a hour and a half just to change oil. He then told me to call back and make an appointment to get the other items done, which is what I tried to do in the first place. If you like rude people who do not care about customers, then this is the place to go. More
Shawn Stuart was my sales representative for the 2nd time and once again, his efforts well surpassed my expectations. He has continuously gone above and beyond, around the clock, to make it possible for me t and once again, his efforts well surpassed my expectations. He has continuously gone above and beyond, around the clock, to make it possible for me to own my dream car while also ensuring we are staying within a reasonable rate. He is detail oriented and attentive while learning each and every preference I have shown such as car models, cars, features, etc. in order to find a car that meets all of my wants and needs. The manager, Scott McCalpin, was able to help locate the exact car I was looking for from another dealership and they were able to have it delivered to the store for me! Shawn then took the time to show me all of my new car's features and has even followed up with me since my visit to ensure I am 100% satisfied and to see if I had any questions. I will continue to use and recommend Shawn for all of my car buying needs! More
Sale and transaction was smooth and pleasant. The salesman was very helpful and accommodating to my needs. I live in Tallahasse and they made the delivery of the truck from Orlando the very same The salesman was very helpful and accommodating to my needs. I live in Tallahasse and they made the delivery of the truck from Orlando the very same day of my purchase. I am very pleased with my 2022 3500 ram truck and will definitely be using Airport for my next Dodge purchase. More
On 10/28 I had an appointment at 1045am for service on my Jeep with advisor Karibe. I dropped my vehicle off at 8am to allow for time and convenience for myself and service department. I was scheduled for an Jeep with advisor Karibe. I dropped my vehicle off at 8am to allow for time and convenience for myself and service department. I was scheduled for an oil change, check voltage, and see if anything can be found wrong with suspension. I dropped Jeep off with the top off which it’s a Jeep and didn’t think that would be an issue. The voltage check and oil change was completed and vehicle was moved to outside parking lot. First off I wasn’t called to approve the diagnostics for the suspension nor called that the Jeep was ready for pick up. I finally called at 4pm wondering what’s taking so long and during that call I was told they approval to look at suspension. At this I cancelled that part. Now here’s the kicker. I get to my Jeep and there was so much water in it. I reached out to service advisor about my concern and was told they didn’t notice the top was off and that they are not responsible and can’t accommodate. First off it could’ve been avoided if I was called when it done. Second, the care of my vehicle isn’t your responsibility worries me. Third, was told by service advisor that a manager would call me the following Monday. Still waiting. Sure manager has no idea. This dealer has serviced my Challenger, my Grand Cherokee and my Jeep and now I may have to look elsewhere. If any of your employees dropped their car off at my house to take care of it, that is exactly what I would do. I wouldn’t tell your employee sorry I didn’t put your top up because that’s how you delivered it. I would do whatever is in my power to ensure your vehicle is in the best care. More