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Airpark Chrysler Jeep Dodge RAM - Service Center

Scottsdale, AZ

4.5
630 Reviews
Call Service Center (877) 674-8191

630 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center

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July 29, 2025

Customer service was awful. If you can even get to service technician. I had to call a sales manager, who walked down to the garage and had a technician call me back. It then t More

by mcnallydavid0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hrabe
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

It’s concerning that reaching a service technician was such a challenge and that your oil change took longer than expected, without the usual amenities like a car wash or battery charge. These aren’t the standards we set for our service department, and I deeply regret that we fell short, especially in comparison to the service you’re accustomed to with your BMW. Please consider reaching out directly to Jim Cole, our Service Manager, at 480-607-8580.

July 24, 2025

Malcolm is a ROCK STAR! He is always on time, attentive, keeps you updated, detail-oriented, and is just my favorite person at Airpark Chrysler Jeep dodge RAM. Thanks, Mal More

by JYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm
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Jul 24, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

We are overjoyed to hear about your wonderful experience with our team member! It's clear that you received exceptional service with someone who truly understands the importance of being punctual, attentive, and keeping customers informed throughout the process. We're thrilled that the detail-oriented approach and outstanding communication made such a positive impact on your visit to Airpark Dodge Chrysler Jeep. Your kind words about having such an amazing experience mean the world to us, and we're so glad you feel you have a favorite person on our team.

July 20, 2025

Kim is always friendly and so helpful. Appreciate my vehicle getting in, and fixed quickly. More

by ksthorlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
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Jul 21, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

It's wonderful to hear that Kim provided you with such friendly and helpful service. We're pleased that we were able to get your vehicle serviced and repaired in a timely manner. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service for all your automotive needs.

July 20, 2025

Great guys to work with! Always super nice and helpful. They’re always direct and forward, never hide anything More

by amar2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Kyle
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Jul 21, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

We're delighted to hear that you found our team to be wonderful to work with. Your feedback about our staff being consistently friendly and supportive means a great deal to us. We take pride in maintaining transparency and being straightforward in all our interactions.

July 19, 2025

Overall not bad calls policy on trades not being rated above good no matter what sucks More

by Armyguy13b316
Recommend Dealer
Yes
Employees Worked With
George
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Jul 21, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

We appreciate that you found your overall experience to be positive. We understand your concerns about our trade evaluation policies and how they may impact the value assessment of your vehicle.

July 19, 2025

I was very satisfied with the work done on my Jeep and will continue to have it serviced at Airpark. Kyle was very attentive to my concerns as usual. He is always very helpful and courteous. Thank you. More

by Altagracia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Heckathorn
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Jul 21, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

We are delighted to hear that you were completely satisfied with the maintenance work performed on your vehicle. Your feedback about receiving attentive care for your concerns means a great deal to us. We truly appreciate your recognition of our team member's helpful and courteous approach to customer service. It is wonderful to know that you plan to continue trusting us with your vehicle's service needs.

July 18, 2025

I already did How often do you want me to do that? ?? He was excellent! More

by Ron lewis
Recommend Dealer
Yes
Employees Worked With
I don't remember his name but I remember him!!!
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July 18, 2025

Outstanding service. Richard goes out of his way every time to make sure that I am satisfied. The service experience and Richard are the reason I keep going back! More

by bluto922000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Jul 18, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for sharing your wonderful experience! We are thrilled to hear that you received exceptional service and that Richard consistently ensures your satisfaction. It means so much to know that the quality of service you receive keeps you coming back to Airpark Dodge Chrysler Jeep.

July 17, 2025

I use Airpark Ram for service specifically because of my service advisor John Otero. He ensures that the work is done as committed and no surprises. Though I purchased the vehicle new elsewhere I have it More

by rjjandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Otero
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Jul 17, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

We truly appreciate your loyalty in choosing Airpark Dodge Chrysler Jeep for your service needs, especially knowing that you trust us with both your current vehicle and your previous Ram 3500. It means so much to hear that you have confidence in our team's commitment to completing work as promised without any unexpected issues.

July 12, 2025

I was told that I had two recalls on my Dodge Laramie with Johnny, he said he saw them as recalls. Once I arrived at the dealership, I was told there was only 1. They could do nothing about the backup ca More

by finneygirl
Recommend Dealer
No
Employees Worked With
The phone call with Johnny . he was rude and unprofessional.
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Jul 15, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

We understand how disappointing it must have been to arrive expecting two recalls to be addressed—especially after being told by Johnny and other service professionals that the backup camera issue might be covered—only to find out that only one recall was confirmed in our system and that we were unable to assist further. We also regret that your vehicle was not returned washed, as you’ve come to expect from previous visits. That attention to detail matters, and we clearly missed the mark this time. Please reach out to Jim Cole, our Service Manager, directly at 480-607-8580 so we can take a closer look at your vehicle's service history and explore any possible solutions regarding the backup camera and overall service experience.

Jul 21, 2025 -

finneygirl responded

I have called on 3 separate occasion last week, to set up an appointment and speak with Jim. I still have not received a phone call back.from hom or anyone else. Unfortunately it doesn't seem like they take this matter seriously.or are being professional at all.i I am more frustrated than before and their customer sevice is beyond disappointing!!!

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