Airpark Chrysler Jeep Dodge RAM - Service Center

My husband works for Rochester Jeep Chrysler in Michigan, and I know the General Manager very well. I had a service request for my Chrysler Town and Country and was given four local dealerships after just m and I know the General Manager very well. I had a service request for my Chrysler Town and Country and was given four local dealerships after just moving in the area. I mention this because I am familiar with service at dealerships all throughout the state of MI since my father had "B" lots and was one of the first wholesalers in MI. Was I fortunate to discover Airpark first. Airpark is superior in service, friendliness, timeliness, honesty, integrity, and genuine customer care. Maureen called me, (the Dodge Chrysler Jeep Service Manager), and provided her mobile number as well as business, leaving the message that "my car had a home here in Arizona." She referred me to Roger Bowers, Jr. who is by far one of the best, most courteous Service Advisors I have ever met. I was starting a new job and trepidatious about my car stalling out at lights since it was recently shipped from MI. Roger gave it a most thorough and detailed analysis that was second to none. I am forever grateful for the technical service and care he provided. I am also in the market for a used car. Roger referred me to Nate Schwan, who listens, identifies, and delivers. Nate is a seasoned and extremely intelligent Sales Professional, and it was a pleasure to meet him. Within less than a week, he has found the car that I've been looking for, at a price I haven't been able to find anywhere. If you are new to the area, like I am, do not patronize, frequent, or look any further than Airpark Jeep Dodge Chrysler. It's conveniently located, from Service to Sales they are truly the best. You will not be disappointed, and as Maureen, Supervisor of Service said, "you'll find a home for your car for life". You will want to remain with trusted professionals such as Maureen, Roger, and Nate - because they're reliable, expeditious, friendly, knowledgeable, and a pleasure to work with. Thank you again for making my experience so seamless. Shelia McQueen Fountain Hills, AZ More

Sometimes us Jeepers have an odd request here and there. I approached Micheal and asked if he would be able to help me get a couple bolts loosened in tough to reach places on my Wrangler this afternoon. Wi I approached Micheal and asked if he would be able to help me get a couple bolts loosened in tough to reach places on my Wrangler this afternoon. Without hesitation he went above my expectations. Without the proper tools I likely would have spent most of the afternoon getting them out. Thanks Airpark! More

I have a long relationship with your dealership for both sales and service. Just this past Saturday, I had an 8:30 appointment (that was made well in advance) for a simple oil and filter change on my 2008 sales and service. Just this past Saturday, I had an 8:30 appointment (that was made well in advance) for a simple oil and filter change on my 2008 Grand Cherokee. My daughter took the GC in for me on Saturday, and she made sure that they knew we had an 8:30 appointment. They made her wait almost 2 hours for a simple oil and filter change. If that had been me that had been forced to wait that long, I would have certainly gone looking for the General Manager of the dealership. As I mentioned at the beginning, I have been using your dealership for a number of years, and haven't had any issues. Then my daughter goes in and is forced to wait an unreasonable length of time, even though she had an appointment. I am very disappointed in Saturday's service. Jim Kusbel More

Although I was at the dealership all day the service adviser, David Moss kept me informed as to what they were doing to solve the motor vibration. I was very pleased with the service and the service adv adviser, David Moss kept me informed as to what they were doing to solve the motor vibration. I was very pleased with the service and the service adviser. I will continue to have my two vehicles serviced at AirPark. More

I have had this vehicle since 2006 and have put over 120000 miles on it. I have been servicing this vehicle with John at Airpark since it was new and have always been treated fairly and with respect. I 120000 miles on it. I have been servicing this vehicle with John at Airpark since it was new and have always been treated fairly and with respect. In light of this, I have also recommended John to other people as well. More

I have always bring my car to your service, they are very helpful and courteous. They make feel at home in the lounge and within an hour so my service is done. Congrats guys for a well deserve commendation. helpful and courteous. They make feel at home in the lounge and within an hour so my service is done. Congrats guys for a well deserve commendation. I will surely tell my friends about your perfect service and good customer seervice by your employeees. I give you a 100% grade. More

This is the first time I worked with Steve Bacsi. He did a great job. However, I was not aware that Rich Garrick was no longer working for Airpark Dodge. I felt kind of silly calling his cell phone to find a great job. However, I was not aware that Rich Garrick was no longer working for Airpark Dodge. I felt kind of silly calling his cell phone to find out from him that he's working somewhere else. Also, his old desk phone number just kept ringing. A voice message saying that he no longer worked for the company, or to be transferred to another Service Manager, would've been nice. Alternately, you could've had whoever was taking over his customers call and introduce himself/herself, or even a courtesy e-mail. More

This was a service appointment for the Wrangler we purchased a week ago. We are in what I call the 'break in' period and there were two items that needed attention. A gasket on the AC had failed so th purchased a week ago. We are in what I call the 'break in' period and there were two items that needed attention. A gasket on the AC had failed so that was replaced with refrigerant...much needed for us here right now. The other item was a missing bushing from the factory. Paul was kind enough to look up the build date and time for us so we could find out if this was a Friday build or not! We were treated well and my husband appreciated the courtesy drop off since we had to leave it over night. No one gave us a hard time even though we had to come back later to get the items I had left in the Wrangler but needed for work the next day. More

I received the absolute worst service from Earnhardt here in AZ on Arizona Avenue. All I needed was a new battery and a new tail light cover ($100.00 decuctible as required by my service contract). I was to in AZ on Arizona Avenue. All I needed was a new battery and a new tail light cover ($100.00 decuctible as required by my service contract). I was told that the process would take only a few hours, yet they had to keep it the whole day and over night. The charges came to $342.00: I paid for the battery and was charged $187,oo for labor and a misc. charge of @117.66 ( for what I know not, because they failed, even after my request, to clearly itemize the exact charges for the exact charges product and service! They nearly have changed my mind about owning another Chrysler auto. If it were not for Airpark Chrysler Jeep Dodg..., I would never consider buying the Chrysler 300 that i have been considering! More