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Airpark Chrysler Jeep Dodge RAM - Service Center

Scottsdale, AZ

4.4
448 Reviews
Call Service Center (877) 674-8191

448 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center

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January 31, 2025

I’ve had multiple horrible experiences. I live in Scottsdale. I purposely take my vehicles all the way to Peoria Jeep dealers I’m only a couple miles from here dealer. I spent thousands of More

by Alex
Recommend Dealer
No
Employees Worked With
I don’t know who this is
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Feb 04, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Alex, we always strive to provide the best service, and it's disappointing to learn we fell short in your case. We take your concerns seriously, and we would appreciate the opportunity to make things right. Please reach out to Jim Cole, our Service Manager, at 480-607-8580 so we can further investigate the situation.

January 30, 2025

Anthony gets the highest rating and very good at his job. He is very concerned and looks out for his customers. He sets the standard. Try he best thst can at his position. More

by phxsodaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hrabe
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We're thrilled to hear about your great experience with Anthony. His dedication to our customers truly sets the standard. We appreciate your support and hope to continue providing you with excellent service!

January 30, 2025

I arrived to my appointment early which was somehow a problem. My oil change too 2.5 hours and my vehicle wasn’t washed. More

by kathycarmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hrabe
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

We understand your time is valuable, and we regret that your oil change took longer than expected. We also apologize for not meeting expectations regarding the vehicle wash. We strive to provide a seamless and efficient experience for all of our customers, and we appreciate you bringing this matter to our attention. If you'd like to discuss this further or have any other concerns, please don’t hesitate to reach out to Jim Cole, Service Manager, at 480-607-8580.

January 30, 2025

The service was great and timely. John was very professional as a service advisor. Thank you! More

by bgarrigues2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Otero
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Jan 31, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you! We're thrilled to hear you had a great experience and that John made a positive impact. Your feedback motivates us to keep delivering excellent service. We appreciate your support!

January 26, 2025

Great experience! Friendly staff, quick service, and honest recommendations. My car runs perfectly now—highly recommend! More

by iamdaniex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hrabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for your wonderful review! We're so glad to hear that you had a great experience with our friendly staff and received quick service with honest recommendations. It’s fantastic to know your car is running perfectly now. We truly appreciate your recommendation and look forward to assisting you again in the future!

January 26, 2025

Way over priced! Charged me $610 to diagnose and change ONE spark plug! Will not go back and will not recommend. More

by stxnbrx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with management
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Jan 28, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

We understand how important it is to feel like you’re getting value for your money, and we sincerely regret that you felt the pricing for your service was not justified. We strive to offer transparent and competitive pricing for all of our services, and we will take your comments into consideration as we continue to evaluate our processes. If you would like to discuss your experience further, please don’t hesitate to reach out to Jim Cole, Service Manager, at 480-607-8580.

Jan 28, 2025 -

stxnbrx responded

I’d be really interested in hearing how you justify charging $610 to change one $10 spark plug!

January 25, 2025

Service rep was friendly and somewhat helpful but not mechanically savvy. The list of needed repair items seemed complete, but it conflicted with the inspection report which I felt was bogus, false and c More

by TMGRAGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard
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Jan 28, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

It’s always our goal to provide a positive and seamless visit, so we’re sorry to learn about the concerns you had regarding the inspection report and attention to detail during the visual inspection. We strive to maintain accuracy and thoroughness in every aspect of our service, and your feedback is invaluable in helping us improve. Our Service Manager, Jim Cole, would be happy to discuss this further with you to address your concerns and ensure clarity moving forward. Please feel free to reach out to him at 480-607-8580.

January 24, 2025

I had service and a recall performed at this visit. Everything was done to my satisfaction in a timely manner. Richard Small did an excellent job communicating the status and completion of my vehicle. More

by bbostick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Small
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Jan 27, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you! We’re thrilled to hear you had a great experience and that Richard kept you informed throughout the process. Your satisfaction is our priority, and we appreciate your kind words! Looking forward to serving you again.

January 24, 2025

My experience was great. I was greeted and supported immediately with positive professionalism. Vehicle was taken care of in good time. Thank you very much. Sincerely More

by judsonwilgus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Kenney
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Jan 27, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for sharing your experience, Judson! We're thrilled to hear you felt welcomed and supported. Our team works hard to provide timely service, and your feedback means a lot. We appreciate your kind words and look forward to seeing you again!

January 24, 2025

Kimberly Was a fantastic Service Advisor. She was personal, professional, and seemed to really care. Everything was done in a timely manner and as requested. More

by robin136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberley
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Jan 27, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks, Robin! We’re thrilled to hear you had such a positive experience with Kimberly. Our team strives to provide personal and professional service, and it’s great to know that came through for you. We appreciate your feedback!

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