Airpark Chrysler Jeep Dodge RAM - Service Center

My jeep rubicon is still in the service department since late November i only had it for less than 3 weeks so far not good late November i only had it for less than 3 weeks so far not good More

Made an appointment for Monday. Vehicle didn’t even get LOOKED at till the following Monday. I had to pay for a rental while my car was sitting in a parking lot for no reason which Vehicle didn’t even get LOOKED at till the following Monday. I had to pay for a rental while my car was sitting in a parking lot for no reason which made me REALLY frustrated to put it mildly. The guy in charge of my service was nice enough and def handled me voicing my frustrations with a high degree of professionalism. According by to him, he didn’t have any control over anything. Not enough techs only one of which could work on my truck because of the air suspension. Apparently he’s the only one qualified. Truck was in the shop for two and a half weeks. I was frustrated for a good reason and they knew it. Got it back completely dirty(not washed). No one went over what they did to the truck with me. Just handed me the keys, took my money (charged me an additional 3% to use a credit card) which I thought was a bit odd. Overall I was not happy with how they handled the process….. the truck was parked in the parking lot for a WEEK before they even looked at. I found that to be completely unacceptable. Didn’t wash my car didn’t try to offer me anything to at least try to make up for it. I did spend roughly a $1k in rental car fees while waiting for my vehicle. To put that in perspective,…. I took my wife’s car for an oil change to a local mechanic shop. They washed her car after a $50 oil change. Even the tires were conditioned and shined. I know where I’ll be taking my truck when I don’t have to use the max care package I purchased with the truck. More

Was in a hurry… Malcolm did a very nice job of scheduling and keeping me up on it and keeping me up on it More

Quick to response! Always professional Very knowledgeable Great feedback Does a complete appraisal of all vehicle Always professional Very knowledgeable Great feedback Does a complete appraisal of all vehicle More

Anthony did a great job start to finish in getting the part that I needed arranging service in having the service done in a timely manner part that I needed arranging service in having the service done in a timely manner More

The reason i keep coming back to your service center is because of KYLE HECKATHORN is fantastic! He explains everything, answers all my questions and is so polite and kind!!! because of KYLE HECKATHORN is fantastic! He explains everything, answers all my questions and is so polite and kind!!! More

Super friendly and attentive staff. Did a great job with service. Kyle provides wonderful customer service! Did a great job with service. Kyle provides wonderful customer service! More

My car has been to this location for warranty work over 6 times over a month with no car! Issue still not fixed! Can’t get a loaner car and I’m still having major issues! times over a month with no car! Issue still not fixed! Can’t get a loaner car and I’m still having major issues! More

kyle is a great service advisor, best at airpark dodge. definitely recommend him if you need service. definitely recommend him if you need service. More

Good service and nice service dealer. Kyle was informative about what needed to be done. Kyle was informative about what needed to be done. More