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Airpark Chrysler Jeep Dodge RAM
Scottsdale, AZ
1,363 Reviews
Airpark Dodge Chrysler Jeep is a premier Scottsdale dealership that specializes in selling new and used cars, trucks, and SUVs. We first opened our doors in September of 2002 as a Chrysler and Jeep dealer, and eventually acquired Dodge and Ram in December of 2008. Thanks to our wide selection of popular models from some of the top brands in the automotive industry, we have accumulated many loyal customers whom we continue to do business with today.
Our highly trained team is committed to delivering exceptional customer satisfaction, and they work hard to meet each buyer's needs. Airpark is a Dodge, Chrysler, Jeep, and Ram dealership in Scottsdale that always puts the customer first, and is dedicated to producing a positive experience for each one.
Conveniently located on 7801 East Frank Lloyd Wright Boulevard, Airpark Dodge Chrysler Jeep serves Scottsdale, Phoenix, and Sedona, AZ, as well as the surrounding communities. As a leading Jeep dealership in the Valley, we also hold an annual Jeep Jamboree, where we invite Jeep owners to come with us on a weekend-long off-roading trip. The event has been incredibly successful over the years, and it continues to be a yearly highlight.
In addition to hosting fun events, we also support many organizations within our community. We have sponsored and donated to the Arizona Humane Society, Crisis Nursery, Pinnacle High School, American Legion, and Mesa 4-Wheelers in the past. We do our best to regularly help out other organizations in need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,363 reviews
October 12, 2010
I scheduled an appointment to have my Dodge Ram 3500 serviced prior to departing on an 1,100 mile trip. Paul Guthart, the service advisor indicated the work would be completed by the end of the day. I serviced prior to departing on an 1,100 mile trip. Paul Guthart, the service advisor indicated the work would be completed by the end of the day. I called later that day to check on the status and Paul indicated my truck had not been looked at and they would have to keep it overnight to work on it the following day. He gave no indication at my arrival time that there could possibly be any delay. He said they got busy and couldn't get to it. I made an appointment to avoid this type of situation. The work was completed the following day but I never received a call to advise that the vehicle was ready. After picking up my vehicle, i noticed a knocking noise when making right turns and the next morning, the day of my departure from Phoenix, AZ to San Marcos, TX (1,100 miles), i noticed a small pool of fluid directly under the steering box which had been serviced the day before. I had to delay my departure to return to the dealership. I was advised that they could not identify the reason for the knock and the fluid was residual and not a leak. I departed for Texas the following day. After two days, I noticed the truck was driving strangely and took it to a local repair shop and they showed me where a nut on the steering stabilizer bar had come off and the bolt was about to drop free. I was also advised that the knocking noise was a result of this issue. The steering stabilizer had also been repaired on my initial visit to Airpark. Additionally, the shock that I ordered as a replacement on the steering stabilizer was not installed. I addressed these issues with Paul in person since he had not returned my calls and was not statisfied that he was going to address the issues. He basically "blew me off", was generally unconcerned, too busy to properly address the issues, and referred me to his manager Maureen Working. Maureen assured me the issues would be addressed and she would call me back "very soon". I never received a call back. I followed up with her one week later in person and she reassured me the issues were being address and she would call me back again. I never heard from her. I followed up again one week later again, in person, and finally got the shock I orginally ordered but no real satisfaction regarding the significant inconvenience, expense, and time I had to invest to solve this problem. I believe that this whole issue would have been ignored if I did not go there to address it since all my calls had not resulted in any effort on their part. In my opinion, the Service Department of every dealer is what keeps customers loyal and Airpark failed to do that. After buying two vehicles from them and dealing with the overall lackluster service, I will never again purchase a vehicle from them and will soundly advice anyone who asks not to do so. More
by Dobbin
Employees Worked With
Paul Guthart & Maureen Working
October 09, 2010
We saw the car online,but the price was a bit out of our We saw the car online,but the price was a bit out of our range. We really liked the car,so we gave a call. Much to our surprise Nathan came closer t We saw the car online,but the price was a bit out of our range. We really liked the car,so we gave a call. Much to our surprise Nathan came closer to what we could afford on the phone, so we took a trip to Airpark Dodge. Met Nathan at the arranged time, 7pm, took a test drive, looked the car all over, asked a lot of dumb questions, and decided we wanted the car. The treatment we received was way above expectations. Nathan was polite, answered all the dumb questions, had a sense of humor, and came down to a price we could afford. The paperwork begins, and much to our surprise goes very smoothly, thanks to Nathan and David Short in the finance dept, Once again we were well taken care of, David was very helpful, answered all the questions, closed the deal and we were done. At this point Nathan comes in, now the janitor was flashing the lights on and off. Nathan walked us to the car, we shook hands and left. This was a very small sale for these people, yet we were treated as if we were one of their big dollar customers, they took all the time we needed and were very easy to deal with. 3 days into ownership we found that a recirculation device in the ac made a loud clunking noise in the dashboard which we assumed was covered by the warranty. Made one phone call to Nathan, set up an appt for Saturday. Laura drives to Airpark, is greeted by Nathan, takes a test ride to Van chevrolet[same company] and introduces her to Karo Karchyan the asst service manager. Diagnosis is done and it is found that this issue is not covered, and costs $300.00 to repair. they offered the repair for $150.00 Once again 1st class customer service. A big thank you to all the folks involved here, we think you have done a wonderful job! More
by sandtufa
Employees Worked With
Nathan Schwan
October 06, 2010
Damon was excellent! Attentive, fast, and wonderful customer service. I would recommend Airpark and specifically Damon to anyone looking for a Jeep or Chrysler car. The financing team was also extremel customer service. I would recommend Airpark and specifically Damon to anyone looking for a Jeep or Chrysler car. The financing team was also extremely fast and efficient. No hard sell for additional services or add-ons, just a smooth overall process. More
by bstreu
Employees Worked With
Damon Ebner
September 30, 2010
My experience was great and my salesman Zack Poore made this process quick and easy and I didn't feel pressured. He knew what I was looking for and what price I was trying to stay at and he did above and b this process quick and easy and I didn't feel pressured. He knew what I was looking for and what price I was trying to stay at and he did above and beyond. I would recommend him to everybody! Thanks again Airpark! More
by KellsBells
Employees Worked With
Zack Poore
September 29, 2010
John was, as always, friendly, courteous, thorough and prompt. Our Grand Cherokee was ready when promised with our repair concerns addressed and our 30K services performed. We are leaving town today dri prompt. Our Grand Cherokee was ready when promised with our repair concerns addressed and our 30K services performed. We are leaving town today driving this vehicle and will be much more at ease knowing it was properly repaired and serviced yesterday prior to us being on the road. Thank you John. More
by itak2u
Employees Worked With
John Tufarelli
September 28, 2010
Nathan was not even aware of the damage to the vehicle we were interested in. He worked with us and we decided to still purchase the vehicle with the understanding that the dealership would replace the front were interested in. He worked with us and we decided to still purchase the vehicle with the understanding that the dealership would replace the front bumper. Additionally the car did not come with a manual and Nathan claimed that he was working on getting one for it. Nathan seemed like your typical car salesman who was only interested in the sale rather than customer satisfaction. The gentleman who explained the financing, however, was the most pleasant and thorough person involved in our awful car buying experience. He was friendly and explained everything in detailed and understandable verbiage. I brought my trade in the next day and scheduled the service appointment with Nathan. He informed us that he was going to be on vacation for 1 week and would need to ask for Brandon upon arrival for the service. My husband took a day off from work to bring in the vehicle since the dealership is so far from us. When he got there he had to wait a full hour before finding out that no one had any idea that the service had been scheduled by Nathan. When my husband asked for Brandon, someone else entirely came to see him. I tried to contact Nathan to let him know and never got a response. My husband was contacted by the service manager, who my husband says was very helpful and he explained that he ordered the bumper and scheduled another appointment for the repair. Just a day or two later, all of the warning lights on my vehicle turned on. I called the dealership very frustrated at the lack of service that we had received to that point in addition to the feeling that I had been sold a faulty vehicle. I was informed that Brandon would call me the next day between 8 and 9 in the morning. I never received that phone call from anyone. My husband researched the problem and found that the lights may have turned on as a result of not using the required fuel which was premium. I was never informed that the vehicle required premium fuel and never would have purchased the car had I known this. This alone makes me furious! Today we went to pick up my car as the bumper was said to be finished being replaced. Upon picking up the vehicle I found that there is still a big dent in the supposedly new bumper. I'm pissed! This was easily the worst retail experience that I have ever had!!! I will make sure no one I know ever puts themselves through such a horrible experience by working with Airpark. More
by Luv2prtay
Employees Worked With
Nathan, Brandon
September 27, 2010
John has been my service writer for 5 years. He has a fantastic attitude. He is prompt to return phone calls. John gets the job done and returns the vehicle when he says he will. No matter how crowded it fantastic attitude. He is prompt to return phone calls. John gets the job done and returns the vehicle when he says he will. No matter how crowded it is, John treats you like you are the only person there. More
by Sukey
Employees Worked With
John Tufarelli
September 24, 2010
From the time I first met Fred when looking for a new From the time I first met Fred when looking for a new truck he has been so very helpful through out this whole purchase. I had a couple of small pr From the time I first met Fred when looking for a new truck he has been so very helpful through out this whole purchase. I had a couple of small problems with the new truck and Fred saw to it that it was taken cre of on my first return trip to Airpark Dodge. I brought the truck in for the first oil change service and Mike saw to it that it was done in a timely manner. Both Fred and Mike did everything they could to see that I was taken care of in a very professional manner. I would recommend your dealership to anyone. Malcolm J. Stinson Jr. More
by studebaker
Employees Worked With
Fred Nielsen and Michael Calu
September 22, 2010
My husband works for Rochester Jeep Chrysler in Michigan, and I know the General Manager very well. I had a service request for my Chrysler Town and Country and was given four local dealerships after just m and I know the General Manager very well. I had a service request for my Chrysler Town and Country and was given four local dealerships after just moving in the area. I mention this because I am familiar with service at dealerships all throughout the state of MI since my father had "B" lots and was one of the first wholesalers in MI. Was I fortunate to discover Airpark first. Airpark is superior in service, friendliness, timeliness, honesty, integrity, and genuine customer care. Maureen called me, (the Dodge Chrysler Jeep Service Manager), and provided her mobile number as well as business, leaving the message that "my car had a home here in Arizona." She referred me to Roger Bowers, Jr. who is by far one of the best, most courteous Service Advisors I have ever met. I was starting a new job and trepidatious about my car stalling out at lights since it was recently shipped from MI. Roger gave it a most thorough and detailed analysis that was second to none. I am forever grateful for the technical service and care he provided. I am also in the market for a used car. Roger referred me to Nate Schwan, who listens, identifies, and delivers. Nate is a seasoned and extremely intelligent Sales Professional, and it was a pleasure to meet him. Within less than a week, he has found the car that I've been looking for, at a price I haven't been able to find anywhere. If you are new to the area, like I am, do not patronize, frequent, or look any further than Airpark Jeep Dodge Chrysler. It's conveniently located, from Service to Sales they are truly the best. You will not be disappointed, and as Maureen, Supervisor of Service said, "you'll find a home for your car for life". You will want to remain with trusted professionals such as Maureen, Roger, and Nate - because they're reliable, expeditious, friendly, knowledgeable, and a pleasure to work with. Thank you again for making my experience so seamless. Shelia McQueen Fountain Hills, AZ More
by shejeff1
Employees Worked With
Maureen (Service), Roger Bowers Jr. Nate Schwan
September 22, 2010
Sometimes us Jeepers have an odd request here and there. I approached Micheal and asked if he would be able to help me get a couple bolts loosened in tough to reach places on my Wrangler this afternoon. Wi I approached Micheal and asked if he would be able to help me get a couple bolts loosened in tough to reach places on my Wrangler this afternoon. Without hesitation he went above my expectations. Without the proper tools I likely would have spent most of the afternoon getting them out. Thanks Airpark! More
by TonyTownsend
Employees Worked With
Michael Calu
