Airpark Chrysler Jeep Dodge RAM

Service has been frustrating so far. I have on 2 occasions used the online service request form and both times it has failed. I have received confirmation of my request, so I know I filled the form occasions used the online service request form and both times it has failed. I have received confirmation of my request, so I know I filled the forms out right. I drive from Tucson to Phoenix to get the service done because I was really impressed with the sales portion of the dealership during the purchase of my vehicle. This usually results in a hotel stay for one night. The 1st service appointment, when I showed up I was told they couldn't find my reservation in the system. I was at the dealership at 7A to drop it off and it needed service to include re-torque of the suspension lift kit. I was told it should be done around 12N. I showed up at the dealer around 2P and was told they didn't know if it had been done the mechanic had already gone for the day. They claimed it had been serviced and provided a complimentary service for the delay. I appreciated that very much and that prompted me to decide to try service there again. This time I made the online request 2 weeks in advance and received the confirmation email. I called on Monday before the Saturday service to confirm and was told I was not in the system. I was told they were booked Saturday, but they would fit me in anyway and I advised them I needed to get back to Tucson Saturday night so that is why I schedule early morning appointments on Saturday to give them enough time to service it. I dropped the Jeep off @ 7A and was asked what I wanted done. I was told my service manager was busy, so another service person took my request. I asked to have the oil changed, suspension re-torque, the freedom top adjusted and the tires rotated and balanced. The service person said with a condescending tone and said they would not balance them unless I knew I "threw a weight or the tires were cupping". After not hearing from the dealer all day I called at 3:45PM to check the status of the vehicle, knowing the dealer closed at 5P and I had to get back to Tucson. I was told they were still working on it and did not know if it would be done by closing time. I told them I needed it to get back to Tucson, and was told the service representative would call me back. He did and told me they were still adjusting the Freedom top for the squeak, but I should head down to the dealer because they close at 5P. When I arrived the service representative told me they worked on the top, but "its a Wrangler with a Freedom top and that's what they sound like". I said it just started making the noise and had not done it prior to this, he said "there's all kinds of stuff on the internet about it, that's they way they are". I find this highly unacceptable, if in fact they know about it why haven't they found a fix for it, and it has to be something that changes or wears over time since it didn't do it for 10 months prior to this time. If it would have rattled and squeaked like this when I was looking for a vehicle I wouldn't have bought it so there must be some solution. Overall a bad experience in the service area at this dealership. More

Really happy with my new 2011 Jeep Wrangler Sahara Unlimited from Airpark JeepI I was able to get a good deal and even though the recent hailstorm had put some tiny little dings in the hood, they smo Unlimited from Airpark JeepI I was able to get a good deal and even though the recent hailstorm had put some tiny little dings in the hood, they smoothed them out to perfection (and I am very particular). Jeff was on top of everything with the deal and was very thorough in showing a first time Jeep owner like myself how all the features worked so I was comfortable with my new vehicle purchase. When I came to pick up the Jeep and sign the paperwork, there was no waiting; he made sure the vehicle was ready and looking great. I appreciated the fact that he respected my time. He was even nice enough to follow me across town in my new Jeep to drop off my existing car at another dealership. It was a good buying experience overall. More

In reference to Service writter DAVE MOSS - hire more like him, his costumer service skills are awesome, he makes you feel as though he is actually listening to you and your issues or concerns. Not only like him, his costumer service skills are awesome, he makes you feel as though he is actually listening to you and your issues or concerns. Not only was Dave able to get my parts in a timely manner but he was abe to get me in quickly to get them installed and during my install he noticed that I was close to my mileage for an oil change, he was able to get that changed for me during the same visit, Talk about Service.. Thank you Dave Keep up the good work, and I will see you for my future services. Mr. Roger Ceraolo 2007 Dodge Mega Cab 4x4 More

When my Certified Pre-Owned 2005 BMW X-5 was approaching 94k miles, I faced the decision to keep it another year, trade it toward another CPO X-5 or get an entirely different vehicle. After speaking with 94k miles, I faced the decision to keep it another year, trade it toward another CPO X-5 or get an entirely different vehicle. After speaking with Fred Nielsen, my decision became clear. Fred advised that I should trade it now prior to it passing 100k miles and becoming another year older, both of which would make it far less attractive as a trade-in. After looking at another CPO X-5 and finding the terms of the deal offered by the dealership unacceptable, I turned to Fred again. This time, for advice about a Jeep Wrangler. Fred was very knowledgable about all aspects of the base vehicle and the various equipment packages available. After listening to my requirements, he suggested that I come to the dealership and he would show me only the vehicles that he thought would fit my needs. When I arrived at the dealership at 5:30 pm, Fred was waiting for me with a smile and a handshake. He got down to business immediately and showed me four vehicles within my price range, described their advantages and disadvantages and discussed options for modifications to fit my needs. I drove two of those vehicles and selected the one I eventually purchased to drive again. Fred was very patient through the entire decision process and answered all my questions. While we drove, he even programmed the radio to my liking(!). When it came time to negotiate the deal, Fred did not play games or waste my time. The dealership made an offer, I made a counter offer which they accepted and the entire process took about half an hour. The deal was fair and Fred was very helpful throughout, guiding the process to ensure that no time was wasted on either side. When it came time for the financing, David Short, the Finance Manager also did not waste my time. He recommended only the products that he thought would be to my benefit and did not engage in "hard sell" tactics. I left the dealership a little after 9 pm that night with a brand new, nicely detailed, 4-door Jeep Wrangler "Mountain" edition. I would have left earlier, but there were two people ahead of me waiting for financing (busy night). All-in-all 3 1/2 hours from start to finish to select and purchase a new vehicle is not bad. Upon arriving at home, I discovered that the floor mats were missing. I called Fred and he promised that they would be waiting for me the next day at the dealership and they were. Later that week, I discovered that the piece of trim that seals the top of the passenger door to the soft top was missing. Once again, I called Fred and he told me to come to the Service area. He met me, called the Service Manager over and they both contacted Chris who knew immediately what to do. The missing part was not available that night, but Chris had it for me the next day and even installed it while I waited. Now, that's service. I would (and do) recommend Airpark and Fred Nielsen to anyone looking to purchase a Chrylser, Jeep or Dodge product. Sincerely, David Taylor More

We were very pleased with the sales staff and finance staff that we encountered. The only negative is the length of time the process took. The price was probably in the ballpark of most of the local deal staff that we encountered. The only negative is the length of time the process took. The price was probably in the ballpark of most of the local dealerships. We did not have to play too much of the back and forth games to get the payment we needed. Michael and Chris made it a pleasant experience. I normally am very guarded against car salesmen, but they were very easy to work with. The selection available was good. Access to the dealership was easy. We love our jeep. More

We saw the car online,but the price was a bit out of our We saw the car online,but the price was a bit out of our range. We really liked the car,so we gave a call. Much to our surprise Nathan came closer t We saw the car online,but the price was a bit out of our range. We really liked the car,so we gave a call. Much to our surprise Nathan came closer to what we could afford on the phone, so we took a trip to Airpark Dodge. Met Nathan at the arranged time, 7pm, took a test drive, looked the car all over, asked a lot of dumb questions, and decided we wanted the car. The treatment we received was way above expectations. Nathan was polite, answered all the dumb questions, had a sense of humor, and came down to a price we could afford. The paperwork begins, and much to our surprise goes very smoothly, thanks to Nathan and David Short in the finance dept, Once again we were well taken care of, David was very helpful, answered all the questions, closed the deal and we were done. At this point Nathan comes in, now the janitor was flashing the lights on and off. Nathan walked us to the car, we shook hands and left. This was a very small sale for these people, yet we were treated as if we were one of their big dollar customers, they took all the time we needed and were very easy to deal with. 3 days into ownership we found that a recirculation device in the ac made a loud clunking noise in the dashboard which we assumed was covered by the warranty. Made one phone call to Nathan, set up an appt for Saturday. Laura drives to Airpark, is greeted by Nathan, takes a test ride to Van chevrolet[same company] and introduces her to Karo Karchyan the asst service manager. Diagnosis is done and it is found that this issue is not covered, and costs $300.00 to repair. they offered the repair for $150.00 Once again 1st class customer service. A big thank you to all the folks involved here, we think you have done a wonderful job! More

Damon was excellent! Attentive, fast, and wonderful customer service. I would recommend Airpark and specifically Damon to anyone looking for a Jeep or Chrysler car. The financing team was also extremel customer service. I would recommend Airpark and specifically Damon to anyone looking for a Jeep or Chrysler car. The financing team was also extremely fast and efficient. No hard sell for additional services or add-ons, just a smooth overall process. More

My experience was great and my salesman Zack Poore made this process quick and easy and I didn't feel pressured. He knew what I was looking for and what price I was trying to stay at and he did above and b this process quick and easy and I didn't feel pressured. He knew what I was looking for and what price I was trying to stay at and he did above and beyond. I would recommend him to everybody! Thanks again Airpark! More

John was, as always, friendly, courteous, thorough and prompt. Our Grand Cherokee was ready when promised with our repair concerns addressed and our 30K services performed. We are leaving town today dri prompt. Our Grand Cherokee was ready when promised with our repair concerns addressed and our 30K services performed. We are leaving town today driving this vehicle and will be much more at ease knowing it was properly repaired and serviced yesterday prior to us being on the road. Thank you John. More