Adventure Subaru
Painesville, OH
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122 Reviews of Adventure Subaru
Polite , couteous and accomodating Matt arranged for me to take a car over 2 nights so my wife could see it. After seeing the car and driving it we decided to make a purchase. I trade Matt arranged for me to take a car over 2 nights so my wife could see it. After seeing the car and driving it we decided to make a purchase. I traded my Toyota Tacoma in for a very fair price and made the deal happen it reasonably quick fashion, Not to mention he came in on his day off to do the deal. Everyone was professional and courteous. Thank You Matt, John and Jeff for a great day. More
Came in to buy a used car left with a new one! I came in to buy a used car but left with my very first brand new 2018 Impreza! Matt was excellent and had a great sense of humor. He was very patient I came in to buy a used car but left with my very first brand new 2018 Impreza! Matt was excellent and had a great sense of humor. He was very patient and took a lot of time with us. It was a long day but a fun day! In financing John was a blast and the two together are a great team! So much fun and we had a great experience with both of them and it continued into the day I picked the car up! I feel like we made two new friends! I would recommend them to everyone and anyone! More
Friendly and Welcoming Staff Everyone here is fantastic, I went in to just look at a car I saw online and ended up coming back the next day to buy it. Dale was a great salesman an Everyone here is fantastic, I went in to just look at a car I saw online and ended up coming back the next day to buy it. Dale was a great salesman and Vicky in finance was wonderful. I will be back for my next car when that time comes. More
Car buying after many years We had a 2006 car that we needed to trade in and were looking for a newer one. We were nervous since it had been some time since we had been car shop We had a 2006 car that we needed to trade in and were looking for a newer one. We were nervous since it had been some time since we had been car shopping. We arrived and were greeted by The finance manager who brought to a salesman to see what we might look at. More
Great experience!!!! Katie was very helpful in the purchase of our new Subaru Outback. Told her we didn't want to be at the dealership all day. She had us in and out in ab Katie was very helpful in the purchase of our new Subaru Outback. Told her we didn't want to be at the dealership all day. She had us in and out in about two and a half hours. Very friendly and knowledgeable. Will definitely recommend Katie and Adventure Subaru. More
Excellent customer service for a long distance buyer! I contacted the dealership via website request about a used Mark II WRX wagon. I wasn't a local buyer and had several questions about the car's histor I contacted the dealership via website request about a used Mark II WRX wagon. I wasn't a local buyer and had several questions about the car's history & condition. Since I couldn't come down to the dealership, Marley Guzman sent me several photos and videos of the engine idle and exhaust. She also took the time to answer questions on the phone and over text, and I had several. Ultimately I couldn't pull the trigger, but that had more to do with readiness on my end and nothing to do with the service I received. In fact my experience was so good that I would heavily consider this dealership despite the fact that it's 250 miles away from me and I have several Subaru dealers in close range. Outstanding customer service -- Marley Guzman is a great salesperson and really understands car people! More
returning customer I have just purchased my 2nd vehicle through Adventure, and will someday return for another! My new car buying experience has been stress free and eff I have just purchased my 2nd vehicle through Adventure, and will someday return for another! My new car buying experience has been stress free and efficient; first with Gary Pohto, and more recently Marley Guzman. I received good pricing and excellent customer service/communication. I appreciate the low-stress environment, as there was no hit-you-at-the-door slick sales approach. Multiple members of my family have purchased through Adventure Subaru, and keep returning. I have utilized them for service/maintenance, and have received the same level of service. More
Very pleasant Dale treated us with great respect and he was very informative and professional....I appreciate that he treated me like a person and not just another Dale treated us with great respect and he was very informative and professional....I appreciate that he treated me like a person and not just another number...I would definitely recommend him. Dominic was helping out the day I was there and he was very helpful also...Thanks you guys!!!!! Keep up the great work.... More
Best dealership I've ever been to! I have now bought two vehicles from this dealership and they are amazing! Kind, courteous, work hard to get the car you want, and very knowledgeable o I have now bought two vehicles from this dealership and they are amazing! Kind, courteous, work hard to get the car you want, and very knowledgeable on their products! I will be a lifetime customer! More
First time great buying experience My wife has owned a Subaru for some time now and she was always happy with it and the service at this dealership so I decided to get my first one too. My wife has owned a Subaru for some time now and she was always happy with it and the service at this dealership so I decided to get my first one too. Overall, the whole buying experience was great from end-to-end. Worked with Dale as the salesman, I greatly appreciated his upfront honestly, transparency and detailed explanations which made the whole process very comfortable. I was also happy with my trade-in offer and the deal on the new Crosstrek I bought. My trade-in offer was much more fair compared to other dealerships in the past I have dealt with. My experience with Jerry for the Crosstrek financing was great too. Very professional, explained everything very well and was not pushy on trying to sell the extended warranty. I was happy with the rate they got for me too. I will definitely be coming back for my future maintenance needs on my new vehicle! More