Advantage Toyota of River Oaks - Service Center

John Samoska in the service dept. gave me quality service , VERY GOOD SERVICE , I have been a customer since 1991 and I am still satisfied with service. THANK YOU !! THANK YOU !! THANK YOU !! THANK YOU!! VERY GOOD SERVICE , I have been a customer since 1991 and I am still satisfied with service. THANK YOU !! THANK YOU !! THANK YOU !! THANK YOU!! More

The WORST! The owner Jason Roberts is rude! He talked down to me and is very dismissive. Seems like he doesn't respect women. His salespeople are like that also. The owner Jason Roberts is rude! He talked down to me and is very dismissive. Seems like he doesn't respect women. His salespeople are like that also. Not a good dealership for women! More

Service Visit This is my 3rd time having an oil change at Advantage Toyota. On 8/7. I had a 2:20 appointment at Advantage Toyota. . When I arrived there were 3 cars This is my 3rd time having an oil change at Advantage Toyota. On 8/7. I had a 2:20 appointment at Advantage Toyota. . When I arrived there were 3 cars in the driveway. I asked the service advisor, Tina Norris, how long she thought my appointment would take? She said I should be ready by 3:45. The time stamp on my receipt is 14:59:45. I can understand that the service department is busy but 2hrs & 40 minutes for an oil change?? It would have been better to give me the option to reschedule. More

Excellent Service. Waiting area warm & inviting I have returned to dealer since I purchased my vehicle. I continue to receive courtesy & professional service. My service agent was the best.very conc I have returned to dealer since I purchased my vehicle. I continue to receive courtesy & professional service. My service agent was the best.very concerned with my needs. More

Great Experience Upon arrival the reception was very polite and courteous. While the wait wasn’t too long the environment was most comfortable. I would recommend Advan Upon arrival the reception was very polite and courteous. While the wait wasn’t too long the environment was most comfortable. I would recommend Advantage Toyota. More

They left me stuck to get me to buy a new car I'm driving to Wisconsin from Florida and I experienced engine trouble. They were the closest Toyota dealership I could tow it to. That was yesterda I'm driving to Wisconsin from Florida and I experienced engine trouble. They were the closest Toyota dealership I could tow it to. That was yesterday. They told me to diagnose it would be $290. I agreed. Even though I agreed to the diagnosis it still isn't done. Last night, service representative Glenn told me they'd have to take it apart to see if any of it could be repaired (an additional $300 just for further diagnostics), but if it couldn't be repaired, they'd have to replace the whole thing for around $6000 and 10-15 hours mechanics time. That was last night. Today around noon, when I caught their shuttle back to the dealership, the driver told me my car was ready and to pay for it with the cashier. Oh, okay. Great. That should have meant they found the problem and were able to replace some parts. Nope. They literally left it sitting and hadn't touched it. The cashier couldn't find my paperwork and had me speak with a service representative. When I asked Tony, the service representative, how long the diagnosis would take to finish, he didn't answer but asked instead if I'd spoken with a salesperson. Not sure how speaking to a salesperson will fix my car, but I am certain speaking to a salesperson will help them sell last year's model car that they want off their floor. That seemed to be all they were interested in. Funny thing is, I would be willing to buy the new car today, but they seem to think they have me where they want me and won't budge on the price for last year's model. Later this afternoon they quoted me 24.1 hours of repair time... this was after I'd already been quoted 10 - 15 hours. They spoke with someone and came back with 15 hours. Glenn told me there was an engine available in the city. Tony told me the engine would arrive from Wisconsin day after tomorrow, on Friday. They told me it may not be finished on Friday even if the replacement engine arrives in the morning. They told me hybrid repairmen didn't work on weekends. More

Fast friendly oil change. Very knowledgeable, friendly over all great customer service. He offered other services for the car but right now can not afford to have them fixed. Very knowledgeable, friendly over all great customer service. He offered other services for the car but right now can not afford to have them fixed. More

Customers Service He is always Polite and very helpful with answer questions. Very knowledgeable. Doesn't let you for along time without getting back to you. Make you He is always Polite and very helpful with answer questions. Very knowledgeable. Doesn't let you for along time without getting back to you. Make you feel that he knows what he what he's talking about. More

Smooth process with coming in for an oil change Customer service representative Kevin made the process so smooth for me. I entered in the building & he immediately took care of me with no hesitation Customer service representative Kevin made the process so smooth for me. I entered in the building & he immediately took care of me with no hesitation. The wait for my service was not long at all. Great customer service Kevin! More

Great service and Wonderful hep!! Big s/o to Doc Hendricks!! Worked with me to find a car that I would love, and left with a car I love! Great service and was such a big help to me lea Big s/o to Doc Hendricks!! Worked with me to find a car that I would love, and left with a car I love! Great service and was such a big help to me leaving with a car! Great personality and checked up on me after I left to make sure everything was okay! More