Advantage Toyota of River Oaks

They left me stuck to get me to buy a new car I'm driving to Wisconsin from Florida and I experienced engine trouble. They were the closest Toyota dealership I could tow it to. That was yesterda I'm driving to Wisconsin from Florida and I experienced engine trouble. They were the closest Toyota dealership I could tow it to. That was yesterday. They told me to diagnose it would be $290. I agreed. Even though I agreed to the diagnosis it still isn't done. Last night, service representative Glenn told me they'd have to take it apart to see if any of it could be repaired (an additional $300 just for further diagnostics), but if it couldn't be repaired, they'd have to replace the whole thing for around $6000 and 10-15 hours mechanics time. That was last night. Today around noon, when I caught their shuttle back to the dealership, the driver told me my car was ready and to pay for it with the cashier. Oh, okay. Great. That should have meant they found the problem and were able to replace some parts. Nope. They literally left it sitting and hadn't touched it. The cashier couldn't find my paperwork and had me speak with a service representative. When I asked Tony, the service representative, how long the diagnosis would take to finish, he didn't answer but asked instead if I'd spoken with a salesperson. Not sure how speaking to a salesperson will fix my car, but I am certain speaking to a salesperson will help them sell last year's model car that they want off their floor. That seemed to be all they were interested in. Funny thing is, I would be willing to buy the new car today, but they seem to think they have me where they want me and won't budge on the price for last year's model. Later this afternoon they quoted me 24.1 hours of repair time... this was after I'd already been quoted 10 - 15 hours. They spoke with someone and came back with 15 hours. Glenn told me there was an engine available in the city. Tony told me the engine would arrive from Wisconsin day after tomorrow, on Friday. They told me it may not be finished on Friday even if the replacement engine arrives in the morning. They told me hybrid repairmen didn't work on weekends. More

New car I have to say Leroy Owens is the best. Always so helpful and pleasant. Thank you again Leroy. I have always loved Toyota they are great cars. I have to say Leroy Owens is the best. Always so helpful and pleasant. Thank you again Leroy. I have always loved Toyota they are great cars. More

Awesome Experience This was the smoothest car buying experience I've had in a long time. The salesman (Mike) was great and he had great support from his team leaders. If This was the smoothest car buying experience I've had in a long time. The salesman (Mike) was great and he had great support from his team leaders. If your shopping for a new Toyota look know further than Advantage Toyota! More

Fast friendly oil change. Very knowledgeable, friendly over all great customer service. He offered other services for the car but right now can not afford to have them fixed. Very knowledgeable, friendly over all great customer service. He offered other services for the car but right now can not afford to have them fixed. More

Customers Service He is always Polite and very helpful with answer questions. Very knowledgeable. Doesn't let you for along time without getting back to you. Make you He is always Polite and very helpful with answer questions. Very knowledgeable. Doesn't let you for along time without getting back to you. Make you feel that he knows what he what he's talking about. More

Smooth process with coming in for an oil change Customer service representative Kevin made the process so smooth for me. I entered in the building & he immediately took care of me with no hesitation Customer service representative Kevin made the process so smooth for me. I entered in the building & he immediately took care of me with no hesitation. The wait for my service was not long at all. Great customer service Kevin! More

Great service and Wonderful hep!! Big s/o to Doc Hendricks!! Worked with me to find a car that I would love, and left with a car I love! Great service and was such a big help to me lea Big s/o to Doc Hendricks!! Worked with me to find a car that I would love, and left with a car I love! Great service and was such a big help to me leaving with a car! Great personality and checked up on me after I left to make sure everything was okay! More

Wow!!! experience Dan, you made my dream a reality through advantage toyota will recommend your simple but effective customer relation to bring home my "kiki" 2019 Toyo Dan, you made my dream a reality through advantage toyota will recommend your simple but effective customer relation to bring home my "kiki" 2019 Toyota corolla. thanks guys you are the best. More

Awesome experience I purchased a Toyota RAV4. My salesman, Fernando Alvarez, was outstanding in every way. He made my car buying experience wonderful. I traded in a 2 I purchased a Toyota RAV4. My salesman, Fernando Alvarez, was outstanding in every way. He made my car buying experience wonderful. I traded in a 2005 Camry, so it had been a very long for me. Kudos to Advantage Toyota for hiring such fantastic salesmen. What a memorable time. More

Awesome service! Very helpful and trustworthy guidance and service. Al knew just what we needed and Clyde was helpful with finances. Al also helped us stay within the Very helpful and trustworthy guidance and service. Al knew just what we needed and Clyde was helpful with finances. Al also helped us stay within the budget and didn't try to sell us nonsense. More