Advantage Toyota Valley Stream - Service Center

I had an a servive visit schedules for my 2011 Venza on Saturday February 2 @ 11:40am. I got to the dealer right on time and had to wait for an attendant in the servce bay for almost 10 minutes. Once the c Saturday February 2 @ 11:40am. I got to the dealer right on time and had to wait for an attendant in the servce bay for almost 10 minutes. Once the car was taken, I was told to wait in the service area and a customer service rep would call shortly. I wound up waiting another 30 minutes just to sit with some rep for what amounts to an oil change. Once went went through the spiel, I told the rep that I was going to go to Green Acres to kill time and let me know when the car was ready. We were hanging out for about an hour and a half when my significant other suggested we go back to the dealership. Lo and behold the car was ready...I wound up wasting 2.5 hours of my life for what amounts to an oil change. It would have been nice if someone called. Do not think I will return anytime soon. More

From the time of my arrival, to the time i sat down to talk to Jemell was minimal. He knew I was there for my 15,000 mile check up. I told him about my tire sensor light that was on. the problem was resol talk to Jemell was minimal. He knew I was there for my 15,000 mile check up. I told him about my tire sensor light that was on. the problem was resolved,as a nail was found in my front right tire. Great job to all involved!!! More

My visit to Advantage Toyota was on Saturday 02/09/2013 for a 5K Mile Maintenance which was the following day after the Snow Storm Blizzard of 2013. The staff on site were friendly, informative, fast to s for a 5K Mile Maintenance which was the following day after the Snow Storm Blizzard of 2013. The staff on site were friendly, informative, fast to service my automobile and get me on my way. Overall rating , Great. More

i TOOK THE CAR FOR THE FIRST SERVICE VISIT (5000 MILES), SO IT WAS FIRST TIME VISITING THE SERVICE CENTER. FIRST THE SIGNS TOOK ME TO THE WRONG SIDE OF THE BUILDING UNTIL A NICE GENTLEMAN TOLD ME WHERE TO G SO IT WAS FIRST TIME VISITING THE SERVICE CENTER. FIRST THE SIGNS TOOK ME TO THE WRONG SIDE OF THE BUILDING UNTIL A NICE GENTLEMAN TOLD ME WHERE TO GO. AND HOW ARE YOU SUPPOSED TO KNOW WHERE TO DRIVE AS THERE ARE NO SIGNS OR INSTRUCTIONS WHAT TO DO. SAME THING WALKING INTO THE OFFICE. EVERYONE IS EITHER EATING, READING PAPERS, TAKING ON THE PHONE. I WAS STANDING THERE LIKE A DUMMY FOR SEVERAL MINUTES UNTIL SOMEONE "WOKE" UP AND TOLD ME TO TAKE A SEAT AT HIS DESK.AFTER THAT EVERYTHING WENT SMOOTHLY, THE SERVICE TOOK OVER 1 HOUR (SATURDAY 2/2/13 AT 9AM). CAR WAS EVEN CLEANED WHEN WE GOT IT BACK! PS. THERE WAS ONE GUY IN THE OFFICE, WHO JUST WALKED AROUND WITHOUT DOING ANYTHING, WHAT IS HIS FUNCTION IN YOUR ORGANIZATION? A SHORT (WHITE)GUY WITH A KNIT CAP ON HIS HEAD, BLACK JACKET AND JEANS. More

The service rep was very courteous and friendly. She informed me that I could get a free inspection which I had been unaware of before. The only problem I have is with their promised shuttle service. informed me that I could get a free inspection which I had been unaware of before. The only problem I have is with their promised shuttle service. While I live only 10 minutes away, I was unable to get the shuttle after waiting over an hour. I then inquired again how much longer it would be to get the ride but was told at that point that my car would be done in 1 hour more. Therefore I waited an additional hour - total wait 2 hours (which was estimated when I booked my appointment) since I realized that I might have to wait again at home for the shuttle service to bring me back. It seems that this service is very spotty at best. Maybe 1/2 the time I use this dealer it is available in a reasonable time frame. They should have some extra vehicles to offer better service to the customers. More

Went to service my car and was told I had to give my car to valet and it would take about an hour. After waiting the hour the women who attended me came out and told me I was suppose to check in and that my to valet and it would take about an hour. After waiting the hour the women who attended me came out and told me I was suppose to check in and that my car hasn't even been started. After trying to explain that I was never informed of this all she had to say was "I shouldve known", while the entire time eating her breakfast. The experience was very unprofessional. I called later in to find out the women's name and I was told it was either Dawn or Patty. More

the service reps were exceptional. I was told at Lees toyota which is a horrible dealer, that I would have to pay almost 1,000.00 dollarsfro a rear view mirror. The service rep at advantage told me that toyota which is a horrible dealer, that I would have to pay almost 1,000.00 dollarsfro a rear view mirror. The service rep at advantage told me that the mirror was covered by my warrenty and would cost me nothing. After transporting me back to work I missed the call to go back in the advantage van. I managed to get a ride to the dealer and arrived almost 15 minutes after closing. No problem at advantage there were two employees there who stated that they routinely stay after hours for customers who arrive late. Both we extremely kind and courteous, got my car and drove it to the pick up area and away I went. This is a great dealership! More

The service I requested was done efficiently and promptly. Each service representative was cordial and extremely helpful. I did not have to wait long and was treated very professionally. I look f promptly. Each service representative was cordial and extremely helpful. I did not have to wait long and was treated very professionally. I look forward to having a long term relationship with advantage toyota. Thank you very much. More

Frank was very helpful and attentive. He dealt with my problem with expeditiously. He even bought me breakfast while I was waiting for my car to be fixed. He was a great salesman when I bought my car. problem with expeditiously. He even bought me breakfast while I was waiting for my car to be fixed. He was a great salesman when I bought my car. Very caring. He is honest and helped me with all my questions and financials. He's the best! More