Advantage Toyota Valley Stream - Service Center

I was greeted on arrival at the service area. I had not wait. Service personnel looked over my car immediately indicating existing scratches and dents on my papers. I was directed to the office where my ad wait. Service personnel looked over my car immediately indicating existing scratches and dents on my papers. I was directed to the office where my adviser was located and given the initial paperwork for my service. I had a short wait as all the advisers were busy with other customers. My adviser, Jemell Braitthwaite was friendly and personable. He reviewed my service record and advised me I had missed a service date that I could make up that visit or skip it and have the next visit, which was the last complimentary one now. He advised me what would happen according to whichever choice I made. He reviewed what was to be done on my car. I then went to the waiting area. The area was large and open. There was free coffee and some vending machines for soda and snacks as well as a TV to watch. The wait was a little longer than what Jemell had said the average wait was but still a reasonable wait. Jemell brought my papers to me and reviewed it briefly. I went to the cashier and as this was a complimentary service visit and no un-covered service was needed, there was no charge. More

Thank you for a pleasant visit. Each person I spoke with, was very polite and capable. I found the wait not to be too long. was very polite and capable. I found the wait not to be too long. More

Made an appt for service at 815am which meant nothing because it seems to be first come first served. I was coming for a 5000 mile maintenance which includesnan oil change and tire rotation. I was told because it seems to be first come first served. I was coming for a 5000 mile maintenance which includesnan oil change and tire rotation. I was told by my service manager that it would take an hour to an hour and a half. To make a long story short, over 3 hours later i was told by Paul my car was ready with no attempt to explain or apologize for the absurd wait for an oil change. Needless to say I will never be going back to Advantage Toyota. More

A bit of a delay in getting checked in. The guys who checked me in were friendly and courteous. This was my first visit to this dealership, the signs showing the entrance to the service entrance was a l checked me in were friendly and courteous. This was my first visit to this dealership, the signs showing the entrance to the service entrance was a little confusing as the line to enter the garage was the other side from the side street. Patricia was busy at first but acknowledged me and apologized for the delay once she was ready. Other reps didn't even make eye contact. Patricia was very friendly and professional. She listened to all I asked and answered with professionalism. Once the car was ready, she went over what was done and explained what service I may need next time. No pressure from her at all. More

Treated like I was invisible when I entered the service department. The only bright spot was the service representative who finally attended me. She was delightful and very helpful. department. The only bright spot was the service representative who finally attended me. She was delightful and very helpful. More

Really clean location. Friendly employees. The wait was almost 2.5 hours and the given wait time was 1.5 hrs. I was not happy with this but everything else was awesome! almost 2.5 hours and the given wait time was 1.5 hrs. I was not happy with this but everything else was awesome! More

as the new owner of this dealership,your people were very helpful and polite. as I don't put much milage on my car, you can see that service is not a mager fact. helpful and polite. as I don't put much milage on my car, you can see that service is not a mager fact. More

Interaction with Paul was courteous, knowledgeable and professional. Service performed was in conformity with Toyota guidelines. This is very important to me in as much that there wasn't any unnecessary professional. Service performed was in conformity with Toyota guidelines. This is very important to me in as much that there wasn't any unnecessary suggested work requested. More

I visited this dealer to ask about servicing my vehicle. I waited 15 minutes in the "service" office and still on one spoke to me. This is the most disgusting level of customer service for a dealership. As I waited 15 minutes in the "service" office and still on one spoke to me. This is the most disgusting level of customer service for a dealership. As such, I would never recommend this dealership to anyone. Advantage Toyota sucks. More

I was very pleased with the service I received. Patricia was very informative since this was my first time with my new car. She walked me through.Best of all the car was done in 45 minutes! The location is was very informative since this was my first time with my new car. She walked me through.Best of all the car was done in 45 minutes! The location is also good for me, close to my home. More