Advantage Toyota Valley Stream - Service Center

Not happy with the waiting time. I arrived for a 9 am appt. and left almost at Noon. All that had to be done was to repair a leak in my tire. For that I could have gone by me where they would have repa appt. and left almost at Noon. All that had to be done was to repair a leak in my tire. For that I could have gone by me where they would have repaired it and it would have cost me $15 instead and I would have been done in a half hour. You have more space to service cars but it still takes you hours for small jobs. Two and half hours to repair a tire --- ridiculous!!!!!!!. You still have to work on time schedules. More

Referral I was very pleased with the the level of courtesy, workmanship, customer care, and overall experience of the Toyota Center. Initially I was afraid tha I was very pleased with the the level of courtesy, workmanship, customer care, and overall experience of the Toyota Center. Initially I was afraid that I would not even be accommodated, because my vehicle was purchased elsewhere. I'd refer anyone needing quality work on their vehicle to these people. More

Sales Associate My overall experience at Advantage Toyota was very good. Jemell answered all the questions that needed to be answer and then begin the servicing on my My overall experience at Advantage Toyota was very good. Jemell answered all the questions that needed to be answer and then begin the servicing on my car. I hope he keeps up the good work. More

I have problems with this service department more often than not. Recently, they talked me into spending $650 on flushing the coolant system and replacing parts in it, and then they reinstalled a broke than not. Recently, they talked me into spending $650 on flushing the coolant system and replacing parts in it, and then they reinstalled a broken part - a T hose connector - knowing that it would result in my car breaking down again shortly after I drove it out of the shop. Ten days later I was 200 miles from home, late at night, with my car smoking and coolant spilling all over the hood. Fortunately a crew at Pep Boys worked overtime, into the night, to fix it for me. I called Advantage Toyota to complain; they acted shocked and upset and said they would get back to me, but never did, despite my reaching out to them again. This was the shoddiest service I have ever received from anyone. Last year I brought in a fairly new Sienna whose transmission blew; They repaired it well but it took more than a week because the technician had a family emergency and no one else could work on the car, so it sat idle for three days. More

It was a pleasure getting serviced at Advantage Toyota. Edwin was helpful, knowledgable and patient. He explained all procedures to me and me sure my car was ready as quickly as possible. My car was wash Edwin was helpful, knowledgable and patient. He explained all procedures to me and me sure my car was ready as quickly as possible. My car was washed and serviced efficiently. Thank you! More

Excellent service as always love this place the staff and the cleanliness of the whole building,keep up the good work advantage toyota ur #1 in my eyes the cleanliness of the whole building,keep up the good work advantage toyota ur #1 in my eyes More

I brought my car for interval check up in toyota advantage last Feb 24. And had car washed after that. While i was wiping my car to dry i saw a dent on the driver's door and scratches, so i went bac advantage last Feb 24. And had car washed after that. While i was wiping my car to dry i saw a dent on the driver's door and scratches, so i went back to Jemell and he seen the damaged. He told me to come back on wed coz they have to order the guard that was dented. I came back on Feb 26 to make sure they'll fix it. Jemell was telling me ican leave my car coz they are ready to repair it but i had to work that day and i told them i'll just come back on my off which is Mar 3 at past 7am. We waited for 2 hrs then they said the guard of the door was not delivered. We told them that Jemell had told the guard was available when i last came then why is it they're telling me it's not available? They said there was a misunderstunding. So last Mar 4 my wife received a phone call at 7am from them that the guard was not delivered yet and they promised to update us at 10am. We didn't receive any call from them after that. So we decided to go to toyota to ask them directly. The part was not delivered again they said. So they called anothet shop and they promised the repair will be done the next day. So last Mar 6 we brought our car back to toyota at past 7am. We were picked up by a personnel of Hertz and brought us to there office for car rental. They shouldered the car rental. When I saw my car, the door was slightly deformed. It's not the same with the other door. I told that to the service manager but he said he cant notice it. But it's obvious. I was not satisfied with the repair. I came to Toyota just for a check up. You know i love my car. I make sure to park it in safe place. I wipe it everyday so i know there's no scratches on it. I know my car will be safe coz it's toyota but look at what they did to my car plus the troubles I've been thru. I have to come back several times like i have to beg but in fact it's toyota's failt. I'm very frustrated! Please do something! Help me please. More

This is my preferred service center for some time. Though little far from my home but worth the pain to go there and get the professional service. little far from my home but worth the pain to go there and get the professional service. More

Entering and first meeting were fine, however you should have a host greeting you when you enter the service area to tell you to wait and which service adviser to speak to. I was told the wait for an oil c have a host greeting you when you enter the service area to tell you to wait and which service adviser to speak to. I was told the wait for an oil change and tire rotation would be 1 1/2 hours which I found long to begin with. 3 Hours later I am still sitting in the service center waiting. Not once had my Service Adviser come over to me to mention what was going on with my car or that it would be longer than expected. I had to hunt him down myself and ask what was going on. Finally after I spoke with him he produced my paperwork and I had to see the cashier and get my keys from the Valet. Upon entering the Service area again to find a Valet I waited and waited and waited. I saw my car sitting outside but no one was there to hand over the keys. I went outside myself and found a valet talking with his friends. Got my keys and walked to my car myself. No one came over to remove the plastic from the seat or the floor mat. Horrendous service. I see now why you give complimentary manicures. A customer will spend all afternoon there getting a simple oil change. (No I did not want a manicure). Why go to a dealership for service when you can get an oil change in 15 minutes or under. There is absolutely no reason it should take more than 3 hours for an oil change and tire rotation. Having worked for Toyota and Lexus in the south for years in the Executive department, I am appalled at this type of customer service. More

The person who took care of me was very friendly and helpful.. I cannot remember his name. My servicing was to replace one wiper and to remove a nail from my tire. The price was under $40. and only t helpful.. I cannot remember his name. My servicing was to replace one wiper and to remove a nail from my tire. The price was under $40. and only took an hour I was pleasantly surprised. More