Advantage Toyota Valley Stream - Service Center

Kudos to Patty Vacarro, my service advisor. She's curteous, friendly, and helpful, and went out of her way on two very busy days to expedite my inspection and then the servicing. Thank you Patty. curteous, friendly, and helpful, and went out of her way on two very busy days to expedite my inspection and then the servicing. Thank you Patty. More

The service man was wonderful and an asset to the company. He was courteous, friendly and knowledgeable about all aspect of the job he was to perform. I will always use Toyota Atvantage company. He was courteous, friendly and knowledgeable about all aspect of the job he was to perform. I will always use Toyota Atvantage More

I went in for my 5,000 mile check and it took 2 1/2 plus hours to be done! I did have to have a nail in each tire removed and plugged and a side mirror replaced but in the process of doing so they scratche hours to be done! I did have to have a nail in each tire removed and plugged and a side mirror replaced but in the process of doing so they scratched my car which wasn't noticed until I got back home & my husband saw it. When I called the dealer Jemell Braithwaitte asked me to come back! I had already sat there pushing 3 hours on the 4th of July weekend, I live in Queens and wasn't going back! I did re-book an appt. for the following Sat. 7/13 @ 8am again. I had to then take a picture and send it off to Mike Rosen (his supervisor) and as of today, Monday 7-8 I still haven't even heard back from him!!! While sitting in the waiting room no one came out to tell me anything. I had to go in & ask Jemell myself what the delay was and if the mirror was even in stock. He then said, I don't know, let me go check. Seems to me that should have been one of the first things he did as far as servicing me and my car? When I finally paid and went out to get my car it was still disgustingly dirty after going through a car wash. I was told by some service guy that it's a drive through car wash and it is what it is????? I then said, how can this car be handed back to me in this condition? I had bird poop on my passenger side mirror and much other dirt all over the outside of the car. He did take it back for another washing but not very willingly. It came out somewhat better but still dirty. My husband bought an Infiniti @ Legacy Infiniti up the road and I must admit that I am extremely sorry that I didn't do the same thing! My husband also had an 8AM appt. and got an inspection, new wiper blades, and his oil changed and naturally the "free" car wash which makes his car look like new! He then went to Leslie's Pool to pick up needed chemicals, stopped @ Home Depot behind your store and came to see me while I was still waiting to even know what was going on with my car??? I find it frustrating the lack of consideration given to the people sitting in your waiting room. The coffee station was disgusting, not to mention one of your employees sneezed all over it! A lady in the waiting area actually complained to the manager on duty! Then when bagels finally arrived at 9AM the employees were all over them before the waiting customers. One employee actually took 2! These bagels are a nice touch but should arrive earlier for the "customers" with earlier appointments sitting there. My husband had a nice jelly donut and coffee with real milk up at Legacy Infinity. They are something I feel you guys should strive to be. More

I have been a long time loyal Advantage Toyota Client. Our relationship has lasted longer than my marriage since it is predicated on mutual respect and trust..! Our relationship has lasted longer than my marriage since it is predicated on mutual respect and trust..! More

The Rav 4 was brought in for a NYS inspection, some service, and an ongoing dispute with a windshield ticking noise. To my disbelief when I looked at the car on Saturday I was stunned - there was no service, and an ongoing dispute with a windshield ticking noise. To my disbelief when I looked at the car on Saturday I was stunned - there was no new inspection sticker and in fact the NYS inspection was not done. I specifically said at the beginning of the appointment that the primary purpose for the visit is for the NYS Inspection, which was going to expire on 6/30. I called the dealership on Saturday only to be told "we are running 3.5 hours behind..." I then asked for the service manager was was "with a customer". I asked that they interrupt him but they did not. I was asked to leave a message and I responded why? The service manager does not return phone calls and in fact did not return two messages I left him from a prior Friday and the following Monday to talk about the upcoming appointment and the noisy windshield. The ongoing problem with the windshield, which has existed since day one, which has a TSB, which was serviced once before, was not addressed because whoever test drove the care did not hear anything wrong. I solved the inspection issue myself by going to the Hewlett House of Tires, where I will go in the future for service. I sincerely doubt I will ever come back to Advantage Toyota for anything other than another recall notice on the car.. More

I was in for service in March, May and June. Each time I had an excellent service experience. Thank you. I purchased my car form Joe C and he was an excellent salesperson. Sorry to hear he is no longer w had an excellent service experience. Thank you. I purchased my car form Joe C and he was an excellent salesperson. Sorry to hear he is no longer with you. More

I was greeted on arrival at the service area. I had not wait. Service personnel looked over my car immediately indicating existing scratches and dents on my papers. I was directed to the office where my ad wait. Service personnel looked over my car immediately indicating existing scratches and dents on my papers. I was directed to the office where my adviser was located and given the initial paperwork for my service. I had a short wait as all the advisers were busy with other customers. My adviser, Jemell Braitthwaite was friendly and personable. He reviewed my service record and advised me I had missed a service date that I could make up that visit or skip it and have the next visit, which was the last complimentary one now. He advised me what would happen according to whichever choice I made. He reviewed what was to be done on my car. I then went to the waiting area. The area was large and open. There was free coffee and some vending machines for soda and snacks as well as a TV to watch. The wait was a little longer than what Jemell had said the average wait was but still a reasonable wait. Jemell brought my papers to me and reviewed it briefly. I went to the cashier and as this was a complimentary service visit and no un-covered service was needed, there was no charge. More

Thank you for a pleasant visit. Each person I spoke with, was very polite and capable. I found the wait not to be too long. was very polite and capable. I found the wait not to be too long. More

A bit of a delay in getting checked in. The guys who checked me in were friendly and courteous. This was my first visit to this dealership, the signs showing the entrance to the service entrance was a l checked me in were friendly and courteous. This was my first visit to this dealership, the signs showing the entrance to the service entrance was a little confusing as the line to enter the garage was the other side from the side street. Patricia was busy at first but acknowledged me and apologized for the delay once she was ready. Other reps didn't even make eye contact. Patricia was very friendly and professional. She listened to all I asked and answered with professionalism. Once the car was ready, she went over what was done and explained what service I may need next time. No pressure from her at all. More

Made an appt for service at 815am which meant nothing because it seems to be first come first served. I was coming for a 5000 mile maintenance which includesnan oil change and tire rotation. I was told because it seems to be first come first served. I was coming for a 5000 mile maintenance which includesnan oil change and tire rotation. I was told by my service manager that it would take an hour to an hour and a half. To make a long story short, over 3 hours later i was told by Paul my car was ready with no attempt to explain or apologize for the absurd wait for an oil change. Needless to say I will never be going back to Advantage Toyota. More