Advantage Toyota Valley Stream - Service Center

Went in for an inspection and oil change...came out with a brake job and a license plate bulb ($35.00) $450.00 total and a severe rattle I never had before...told I could p/u keys from sales dept on Sunday. a brake job and a license plate bulb ($35.00) $450.00 total and a severe rattle I never had before...told I could p/u keys from sales dept on Sunday...WRONG!!! More

I received a call from the dealership that my car was scheduled for the 15K maintenance. We already had the NYS inspection done about 2 weeks before the call. The "maintenance due (?)" light on the dashb scheduled for the 15K maintenance. We already had the NYS inspection done about 2 weeks before the call. The "maintenance due (?)" light on the dashboard had lit so my husband brought it in. THE CAR WAS ALREADY IN THE DEARSHIP with my husband when we got the call. When I informed the caller the car was already there she stopped to check and said, "yes, it's ready. When would you like to pick it up?" Exasperated, I reminder her that SHE called ME and that my husband was already there. She checked AGAIN and said, "oh, I see...the car has already left." This entire conversation was COMPLETELY POINTLESS!!! I had hoped such a fine a reputable dealership who had given me top-notch service in the past could be so incompetent!! More

Daniel was welcoming, courteous, and explained everything clearly. The waiting room was comfortable and the wait for the car was within the time mentioned. A pleasant experience! clearly. The waiting room was comfortable and the wait for the car was within the time mentioned. A pleasant experience! More

Any day & every day I would recommend this dealership . We were extremely satisfied with the entire experience from start to finish . Joseph Suppa was friendly and efficient and we were in a dealership . We were extremely satisfied with the entire experience from start to finish . Joseph Suppa was friendly and efficient and we were in and out quickly ! Our car was serviced , washed and ready to go ! More

Great and quick customer service. They tested the problem and told me what I could do to rectify the issue. Thank you for your great service. and told me what I could do to rectify the issue. Thank you for your great service. More

Service was performed as scheduled, no problems....everyone was professional and courteous l was out in no time.. I would definitely reccomend this dealership to friends and family. problems....everyone was professional and courteous l was out in no time.. I would definitely reccomend this dealership to friends and family. More

Patty Vaccaro introduced herself while I was in my car waiting for service team which I thought was very professional and courteous. The service team was lso very polite & professional. Ms Vaccaro answer waiting for service team which I thought was very professional and courteous. The service team was lso very polite & professional. Ms Vaccaro answered all my questions and stressed the importance of regular maintenance even though I put on very few miles. (17600 in nearly 4 years). It did take nearly two hours for NYState Inspection & an oil change, but I'll assume it was because I was given a thorough inspection. The waiting area is very comfortable & spacious. More

Mr. Zollinger was extremely patient in helping me to understand the services that were needed on my car. Came in for a routine oil and filter change but as the vehicle was being serviced, there were ot understand the services that were needed on my car. Came in for a routine oil and filter change but as the vehicle was being serviced, there were other items that were found to be in need of repair. I had to leave my truck overnight but got a ride home from another Toyota employee. More

Patti was very accommodating and attentive to my concerns about my vehicle. She assured me that the vehicle would be looked over and all my concerns would be addressed. about my vehicle. She assured me that the vehicle would be looked over and all my concerns would be addressed. More

Great service !! Very professional and quick. Did not try to sell anything or push you into other services not needed. Very respectful of my time as well. to sell anything or push you into other services not needed. Very respectful of my time as well. More