Advantage Hyundai - Service Center

Was able to drop my vehicle off early and get a ride home. They did the inspection and oil change in a timely manner and called as soon as it was ready to be picked up. home. They did the inspection and oil change in a timely manner and called as soon as it was ready to be picked up. More

It did take longer than usual for and oil change (usualy an hour ) because no one informed me they were doing a recall also which took another hour !!! otherwise great service , they told me and hour and it an hour ) because no one informed me they were doing a recall also which took another hour !!! otherwise great service , they told me and hour and it took two !!! More

Richard Spailetta,is one of the best,and most knowledgable Service Advisor's,I had the pleasure to meet,when bringing my car in for some recall work.Richard took the time,to explain how,and what knowledgable Service Advisor's,I had the pleasure to meet,when bringing my car in for some recall work.Richard took the time,to explain how,and what they were going to do,and an estimated time,that the work would be finished.I asked some questions,and Richard took the time to explain these answers to my questions,and never rushed me.I knew my Hyundai was in good hands Richard is an asset to Advantage Hyundai,and I hope to see him again,at my next appointment. Thomas Smith a very happy customer More

When I bought the car a year ago everyone was very friendly and helpful and I left with my new 2013 Sonata (having lost my 2011 to SuperStormSandy). Although I cannot remember his name, the gentleman friendly and helpful and I left with my new 2013 Sonata (having lost my 2011 to SuperStormSandy). Although I cannot remember his name, the gentleman who worked with me in financing my purchase was extremely helpful in explaining the process. Bringing the car in for service was a pleasure and the work was performed in a quality, professioinal, timely manner. More

On 11-12-13 brought my wife's 2007 Santa Fe in at 8:00 am for instrument panel, check engine light on, a faulty gas gauge, and the TPMS (Tire Pressure Monitoring System) light on, yet again. Was met 8:00 am for instrument panel, check engine light on, a faulty gas gauge, and the TPMS (Tire Pressure Monitoring System) light on, yet again. Was met that morning by a female service rep that was extremely rude to my wife when trying to explain the repeated return of vehicle for the same problem. Female service rep, whose name I do not remember, did not make eye contact, was argumentative about problem, and did not even say sorry for your inconvienence. Was told by cashier that my previous service rep, Chris O'Brien, would be handling may case. By 5:00 pm that evening I had not heard back, and called Chris who explained that they were going to keep the car overnight for more testing. After some haggling over the inconvienence of not having a vehicle, I was given a loaner car. The following day it wasn't until after 5:00 pm that the Santa Fe was fixed and ready to be picked up. I dropped off the loaner car, paid the bill, and drove the car home. The next morning when my wife drove the car to work, and when she arrived immediately called me to explain that the TPMS light came on yet again. I then called Chris O'Brien who was aware of the repeated failure to fix this problem, stated bring it back and offered a loaner car for as long as it takes. I have spent thousands of dollars servicing my wife's 2007 Santa Fe, from a new battery last month for mostly the same problems, to new tires, windshield wipers, brakes, recalls, you name it. But for some unknown reason these technicians can not seem to repair this repeated TPMS light problem. I have probably brought this car back about 6 times for the TPMS light problem. My wife is so disgusted now that she refuses to bring it in and waste her time for a problem nobody can fix. How many times does it take? Really? When does the 'Lemon Law' kick in when the authorized dealer is unable to repair the car after a reasonable number of attempts? More