Advantage Hyundai - Service Center

Smooth and Professional From the moment I pulled in for an oil change until the moment I left with all the work done beautifully and with my car washed and ready to go, the e From the moment I pulled in for an oil change until the moment I left with all the work done beautifully and with my car washed and ready to go, the experience was fantastic. advantage does a great job in providing quality service and offering a comfortable situation in which to wait for work to be done. More

Terrible Recall Experience Unfortunately your team will not be getting a 10 from me. I was unhappy with the fact that this morning I had to wait nearly a half hour to drop off m Unfortunately your team will not be getting a 10 from me. I was unhappy with the fact that this morning I had to wait nearly a half hour to drop off my car. I'm glad I had a an appointment for 10 and didn't leave till nearly 1020 after arriving at 950. That is totally unacceptable. Then you told me it won't be ready at the end of the day. No one called me on my car till I called the shop at 441. Which to me is end of the day. You claimed you called me twice but that did not happen. If i didnt answer one number why wouldnt you call the house? When I made the appointment they told me it would take an hour to an hour and half to finish. Imagine if I stayed there. I would have been there 7 hours waiting for the car to get fixed that had a recall on it. I asked for the car to have a car wash it is still dirty. The inside may of been vaccuumed but the outside still has dirt. That was a terrible job. There are streaks all over it. I think the car looks worse than it did before. I hope that I receive a survey because your team doesn't deserve the scores that they get. I also feel it's very unprofessional that I got a call last night asking if I wanted to sell my car they would give me an offer. I told the guy no. Then today I get an email saying the same thing from the same person. Never mind the countless mailing I get about selling the car. Why would I sell the car so I can have another loan for a newer car for 5 more years? Also it's unprofessional that I get emails and it's all over the receipts that everyone wants a 10 it's important to you. Maybe you should treat the customer better. I understand that its hyundai but we should still be treated like a Cadillac or Mercedes if you truly want that score. I worked for a company that had surveys it's important to the employees because they get paid out on them. I'm confident that's what happens there. Oh I forgot to mention as I was waiting so long this morning to been checked in i went inside there were a bunch of service people sitting at your computer not checking anyone in. One of the girls there said yeah I know we're working on it and go back to your car and wait. That is not how you talk to people. If you had my experience what would you honestly rate it? More

rip off Charged 379.00 with a prepaid plan for a 15000 mile check up. Charged for brake parts with no explanation why. Didnt clean inside car. Do mot call me Charged 379.00 with a prepaid plan for a 15000 mile check up. Charged for brake parts with no explanation why. Didnt clean inside car. Do mot call me More

Better than I thought From purchase to service....especially service, It was better than I thought it would be. I NEVER went to a dealer before for service. When I got the From purchase to service....especially service, It was better than I thought it would be. I NEVER went to a dealer before for service. When I got the first 3 free oil change coupons, I was hooked. The price is basically in line with outside service and the real upside is having Hyundai mechanics work on your car. Highly recommended!!!! More

Great experience Everyone was friendly. Service was great. They already had all my info in the system. Everything was made very easy for me. I came in and they checked Everyone was friendly. Service was great. They already had all my info in the system. Everything was made very easy for me. I came in and they checked the fluids and tire pressure on my Sonata. Told me how long it would be and they were pretty much on target. More

Great first oil change This was my Tucson's first oil change and it went well. Erin was very nice and extremely helpful and I would recommend her to anyone. My overall expe This was my Tucson's first oil change and it went well. Erin was very nice and extremely helpful and I would recommend her to anyone. My overall experience was A1. Keep up the good work! More

Service was good Employees are nice - I was just surprised I had to pay for an oil change bc I was told 2 years free and it was only a year and seven months and I had Employees are nice - I was just surprised I had to pay for an oil change bc I was told 2 years free and it was only a year and seven months and I had to pay other than that good service More

"Service was goof" Service rep Christine was very nice, came out as soon as I arrived state, inspection and lof done in a reasonable time, my tires were close to needed Service rep Christine was very nice, came out as soon as I arrived state, inspection and lof done in a reasonable time, my tires were close to needed replacement, there was no sales pressure to purchase, which I didn't,, More

service was good routine oil change - tire rotation. fast service, friendly staff members. ride to work and back while car is being worked on. convenient location. ove routine oil change - tire rotation. fast service, friendly staff members. ride to work and back while car is being worked on. convenient location. overall happy with service for the last 2 years at this dealership/service center. More

it was good I need a new tire the one on the rim was not repairable. A workorder was made up and the car went into the shop. 1-1/2 hours later the work was comp I need a new tire the one on the rim was not repairable. A workorder was made up and the car went into the shop. 1-1/2 hours later the work was completed. More