Advantage Hyundai - Service Center

Erin was a pleasure to work with. She was friendly, informative, and upfront about the service and pricing before it was performed. Every time I bring my car in to Advantage Hyundai, the customer serv informative, and upfront about the service and pricing before it was performed. Every time I bring my car in to Advantage Hyundai, the customer service is always top-notch. More

Not only did they fit me in at the last minute to take care of my problem, they were cheerful and friendly throughout. Chris Bernius spent a lot of time on the phone and helped me diagnose the problems I care of my problem, they were cheerful and friendly throughout. Chris Bernius spent a lot of time on the phone and helped me diagnose the problems I was having, his help was essential, I was able to temporarily fix the problem and get myselt to work in my vehicle. This dealership so far is amazing. Everything is well-organized and runs like a well-oiled machine. Charlie Valvano, who sold me the vehicle, is always available to help with any questions I may have. I would encourage anyone to buy from this dealership without any hesitation. More

I was very pleased with my experience. The employees there are always friendly and helpful. I did not receive a call when my car was finished though! there are always friendly and helpful. I did not receive a call when my car was finished though! More

Advantage Hyundai strives to take care of customers in every way, they seem to be on top of things and it makes the customer experience good every way, they seem to be on top of things and it makes the customer experience good More

I bought my 2011 Sonata from Matt Nam 2 years ago. Matt was very professional and made me and my husband comfortable and we never felt pressured. He answered every question, he let us look at the car up a was very professional and made me and my husband comfortable and we never felt pressured. He answered every question, he let us look at the car up and down. It really was a pleasure from beginning all the way until I drove off the lot. Since I've had my Sonata I've had to bring it in a couple of times. I just brought it in last week because of a noise I would hear as I pulled out or pulled into my parking spot. I got a call from service telling me to pick it up that they did not hear a noise. You could imagine how frustrating it was to hear this. My husband told them I can't take off work or any time to keep going back and forth knowing there is a noise. They said they would look into it again. I was upset and called Matt Nam. He reassured me he would talk to them. I got another call again with a more concerned voice and she said they would get to the bottom of the problem. The did and found the problem. Advantage Hyundai is a great dealership, but I must mention without Matt's input I would have picked up my car only to bring it back. He is a great asset to your dealership. I've recommended buyers to Matt who have bought or leased and they were also very happy with him. More

The dealership refused to accomodate me with service on a defective part that should have been replaced immediately until it was convenient for them, forcing me to have a vehicle with a faulty airbag during defective part that should have been replaced immediately until it was convenient for them, forcing me to have a vehicle with a faulty airbag during hurrican sandy, followed by a nor' easter. I was told that gasoline was more important to them then my safety, and in fact I was laughed by a service rep when I advised them I felt my life and lives of any passengers in my vehicle were being jeopardized. This dealership's service department is absolutely disgusting More

I came in for an oil change and met Kevin and honestly, it was a very pleasant experience. First time in my life I didn't mind spending money! I would highly recommend if you are in the market for a car. it was a very pleasant experience. First time in my life I didn't mind spending money! I would highly recommend if you are in the market for a car... Kevin made this experience extremely easy for me and my wife and by the way I bought two cars! More

I had my car in for service. After spending the better part of my day off waiting, they told me that they couldent get to it and they didnt even have the parts in stock. What a waste... I was pissed. part of my day off waiting, they told me that they couldent get to it and they didnt even have the parts in stock. What a waste... I was pissed. More

I purchased a used vehicle on 03/21/11 with the sale being contingent on some body damage, that occurred ON THEIR LOT between the first time I saw it and when I purchased it, repair work be completed. A being contingent on some body damage, that occurred ON THEIR LOT between the first time I saw it and when I purchased it, repair work be completed. After many un-returned phone calls, I finally got an appointment for 03/28/11 at 10am. I was to be provided with a loaner vehicle for the "few hours" that the repair would take and someone was going to call me when the repair was completed. However, when I arrived at 9:50am on the 28th, somehow the vehicle that was set aside for me had been given to someone else and there were no more vehicles available. So there I am, standing in the showroom in front of the podium with my 18 month old daughter in hand, her stroller and the carseat that I had taken out of MY vehicle when I still thought that I was receiving a loaner. My salesman Rick Virga whom is a fantastic salesperson is pleading my case to JOE the manager and I see him shrugging his shoulders, as if saying "oh well", which infuriated both me and my salesman. So then Rick asks if someone could at least drive me the 15 miles back to my house, and still the answer is "there are no cars available", and apparently no one can be bothered to even TRY and accommodate me after I had been inconvenienced by my loaner being given away. After asking about 7 or 8 different people and waiting in that showroom for 35 minutes, all while trying to keep the baby entertained, my salesman Rick finally found someone that would drive us home. Then, after not having received any update I call the service dept. at 2:45pm only to be told that I needed to speak to Jen but she was with a customer so she had to call me back. 45 minutes later, I call again and she's STILL not available, so I ask Brittany if she could find out about my car. A minute later Jennifer O'Donnell gets on the phone and I ask her about the status of my car, to which she replies "who told you that it would be today" and I replied Dave Toomey the per-owned sales manager. So she tells me that she has to talk to the person actually doing the body work. She comes back and proceeds to tell me that "it won't be done today". So, at this point I'm just fuming at the nerve of everyone at this dealership (minus Rick), I tell her that it is utterly ridiculous for her or anyone over there to leave me without any means of transportation through no fault of my own and expect me to just accept it. She tells me that I'm yelling at the wrong person, so I tell her to transfer me to the RIGHT person to yell at. She says she will call me back. I ask her when I should expect her call, but she can't give me a time. So I told her I would call her back in 30 minutes. At 4:02pm she calls me back to tell me that someone will drop off a loaner vehicle at my home within the hour. We'll see... it's 4:35pm as I'm posting this! More

I originally wrote a complaint regarding my sales experience & how they added-in extra charge on my invoice which they ended up refunding to me about a month later (I haven't changed that review beca experience & how they added-in extra charge on my invoice which they ended up refunding to me about a month later (I haven't changed that review because I hope that someone won't have to go through the arguing that I had to do in order to get my money back). Since they refunded my money & I had a free oil change coming to me, I decided to use their service department for the car's 1st oil change. I had a 10am appointment for the oil change & when I dropped it off they told me that they would get it in to change the oil in about an hour (what is the point of making an appointment...and I even called ahead to confirm my appointment that morning). I also asked for them to check my tire because the tire pressure light came on during the drive to the dealer & it looked as if my one tire was low. Ninety minutes later my car was "serviced" (including the tire). On my way home, the tire pressure light came on again & after noticing it was low again I pulled into a Pep Boys. They took one look at it & confirmed what I saw...the big nail lodged in my tire (how did the service department miss that?!). More