Advantage Hyundai - Service Center

New car, Sonata 2013, only 3 weeks old. It had bad smell - burning. Turned out it was just a plastic bag caught and burning on catalytic converter. - burning. Turned out it was just a plastic bag caught and burning on catalytic converter. More

I found your service department to give excellent service except when it comes to giving out loaner cars. I dropped my car off on Saturday 3/15/14 for a service appointment on Monday 3/17/14 because I felt t except when it comes to giving out loaner cars. I dropped my car off on Saturday 3/15/14 for a service appointment on Monday 3/17/14 because I felt that the car was not safe to drive. I needed a loaner to get to work in Ridgewood Queens on the border of Bushwick Brooklyn Sunday and Monday. I requested one for those days and was told there were none available and I should call back in the afternoon on sat, 3/15. I did, and was told none were available. I had to spend hours getting to and from work those days via public transportation.On Monday 3/17 my service advisor Erin Pugliese called to say they have to replace both front end links. They had replaced one and had to order the other one and my car won't be ready until Tuesday 3/18. I again asked for a loaner and was told there were none available. I informed her that this is a problem for me and she said I could come and pick up the car and return it when the other link came in. I do not appreciate that suggestion seeing as it would be a further inconvenience to me. At that point a car should have provided ie: loaner or rental. Your dealership did not have the part in stock and therefore I had to be inconvenienced yet another day. I called back later that day and was told that still a loaner was not available. I usually make my appointment on my days off Friday & Saturday so I would not need a loaner. Unfortunately the only appointment I could get was on Monday. Advantage Hyundai is probably one of the highest volume dealerships on Long Island and may want to consider having more loaner cars available. I take my wife's car into Lexus for service and have no problem getting a loaner when needed. Her car is a 2005 model which has been service there since it was new. This has been the only problem I have had with your service and hope you give it serious consideration so I can continue recommending your dealership. More

Every time I bring my car in for service I always get excellent service. The entire staff at the dealership are always professional and polite. I especially appreciate the complimentary bagels when I hav excellent service. The entire staff at the dealership are always professional and polite. I especially appreciate the complimentary bagels when I have an early morning appointment. More

Everyone from the Britney taking appointments, to Vinny my advisor to the gentlemen retrieving my car upon picking it up when it's ready and on checkout, I always have a courteous and professional experien my advisor to the gentlemen retrieving my car upon picking it up when it's ready and on checkout, I always have a courteous and professional experience. More

Love the idea of a free (tip of course) back rub.. Waiting room very comfortable with coffee, bagels etc. Very friendly personnel. Free car washes. Waiting room very comfortable with coffee, bagels etc. Very friendly personnel. Free car washes. More

Roadside service picked my car up late Saturday night, Christine was in touch with me first thing Monday a.m. to arrange repairs needed, took care of insurance issues and delivered my car back to me that Christine was in touch with me first thing Monday a.m. to arrange repairs needed, took care of insurance issues and delivered my car back to me that evening. 100 percent satisfied with service I received. Highly recommend. More

I found Erin Pugliese to be incredibly attentive, professional and a pleasure to deal with. She kept me updated throughout the process even replying to emails on her day off ! She should be recognize professional and a pleasure to deal with. She kept me updated throughout the process even replying to emails on her day off ! She should be recognized for her exemplary service. Because of her I would definitely refer friends and family to this dealership. More

I go to this service center about every 3,000 miles or so for an oil change, and it is always an efficient, fluid, easy-going experience. All of the service technicians are very knowledgeable, and the wait for an oil change, and it is always an efficient, fluid, easy-going experience. All of the service technicians are very knowledgeable, and the wait time is never long. It's a pleasure doing business with this service center. Both myself, my husband, and my father go on a regular basis. It is definitely highly recommended. More

As with all service visits, the staff was efficient and friendly. The service was done correctly and in the time estimate given. The car was vacuumed and the interior had all of the normal plastic coveri friendly. The service was done correctly and in the time estimate given. The car was vacuumed and the interior had all of the normal plastic coverings to protect seating and steering wheel. More

It turns out I had a nail in the sidewall in a rear tire. The car is only 6 weeks old, and even though I know that tires are not covered under warranty, I thought something should have been done to cover th The car is only 6 weeks old, and even though I know that tires are not covered under warranty, I thought something should have been done to cover the cost of the tire. I am a first-time Hyundai buyer, and will have to think twice about replacing my wife's Honda in the coming year with a Hyundai sedan. Maybe I should have contacted my Sales Rep. on this. More