Advantage Hyundai - Service Center

Disservice for older vehicles I brought in my vehicle due to hearing a noise while braking over the right tire. In addition, I noticed my engine light would flicker on and off. I d I brought in my vehicle due to hearing a noise while braking over the right tire. In addition, I noticed my engine light would flicker on and off. I drove in my 9 year old car for service that day. Later I received a call from service advising that my car engine oil valve was corroded and when attempting to take it off it broke. Apparently a piece of it enter into the engine. My car was now rendered undriveable and I was told I would need to replace the engine. The cost of this was more than the car's worth. I couldn't understand why the vehicle was now undriveable since I've been driving the vehicle previously and had driven it in for service. I eventually had my car towed out and taken to a guaranteed mechanic recommended to me by my insurance. After inspecting my vehicle the mechanic advised me that "a huge disservice was done to me." The mechanic indicated that Hyundai had drilled into my car's engine in an attempt to retrieve the piece of valve. The drilling was done improperly causing additional damage to my vehicle. This is why the job would require full replacement of the engine. I will be seeking to make an official complaint. More

Absolutely Awful 5 recalls in two years? Enjoy sitting in the dealership longer than you actually can drive the car for. Extremely unfriendly staff who don't understan 5 recalls in two years? Enjoy sitting in the dealership longer than you actually can drive the car for. Extremely unfriendly staff who don't understand the meaning of "customer is always right". Had a situation where corporate had to get involved and they don't communicate properly with their dealerships which causes an even longer process. Ultimately, buy Honda, Nissan, a bike, literally anything but a Hyundai. If for some reason you must buy a car do not use this service station. More

Poor Service I have always had a positive experience with Advantage Hyundai. But this service call was different. I scheduled my 2014 Sante fe Sport to be serviced I have always had a positive experience with Advantage Hyundai. But this service call was different. I scheduled my 2014 Sante fe Sport to be serviced for an oil change on Saturday. My daughter brought the car for its scheduled appointment. She was told that she could not wait for the car because they were busy that morning. She got a ride home and around 3 pm we got notified the car was ready. She picked it up no problem. I checked the dipstick and found the oil black, and on the engine cover was spilled oil that no one cleaned off. So I brought the car back to the service department on Tuesday because Monday was July 4th. A female service advisor came out to meet me and I told her of the problem. She wanted nothing to do with this because she did not write up the original service. She said I will get you Patrick, he wrote this up. Well out comes Patrick with a Hey what's the problem. I explained the problem to him that the oil on the dip stick was black and the engine cover was greasy with oil spilled on it . That can't be. See it says right here it was done. I stated look at the dipstick. That will tell you if the oil is dirty or clean. He pulls up the dip stick , looks at it and says well it looks just fine to me. Needless to say he stood there and argued with me about this. It escalated to Do you want to speak to my boss about this? Sure I said . Now Chris the asst. service manager gets involved. It says right here on the invoice it was done. I can't believe what your telling me. Like I'm some kind of idiot .I said after 60 miles, the oil should be honey colored. So clear you could barely see it on the dip stick, not black . Well it got ugly real quick. Finally he said enough! What do you want me to do? I said just change the oil like you were supposed to do 3 days ago. I mean we are arguing over a 30.00 oil change. Man up. If you see the oil was not changed, just apologize . Say something like Wow I don't know what happened but we will change the oil again and make this right. So they drained the oil without a new filter and then when the car was finished, Patrick made me wait 30 minutes to prepare my no charge bill. Needless to say, this will be my last service at Advantage Hyundai, and will not lease another car from them. More

Great Service Center! They called me in advance to tell me I should probably come in earlier than the time I scheduled for online because it might take longer to diagnose p They called me in advance to tell me I should probably come in earlier than the time I scheduled for online because it might take longer to diagnose problem. They helped me with a shuttle service too so I was able to go to work on-time and pick up car during lunch. They picked me up and dropped me off. They were VERY nice and so helpful. It was one of the easiest things I have done. Thanks to everyone at the service center! More

Dishonesty at its best!!!!! I brought my 2003 Santa fe in for the chassis recall on April 7, 2016 I was told it would take a week for the parts and repairs to be complete I picke I brought my 2003 Santa fe in for the chassis recall on April 7, 2016 I was told it would take a week for the parts and repairs to be complete I picked up my vehicle on April 14. long story short while replacing the chassis parts they cracked the transmission case when I called them to ask about the damage they caused they plain out lied stating the vehicle came in like that the crack is new and was not there before I am now waiting for Hyundai USA to get involved to help resolve this I only gave star because I couldn't post my review unless I did I am taking this all the way More

DOES NOT HELP CUSTOMER HORRIBLE EXPERIENCE BOUGHT SEVERAL CARS HAD ISSUE WITH ONE IN SERVICE DEALER / JON STERN GM DOES ABSOLUTELY NOTHING FOR CUSTOMER COST ME NEARLY 3000.00 FOR REPAIR AL BOUGHT SEVERAL CARS HAD ISSUE WITH ONE IN SERVICE DEALER / JON STERN GM DOES ABSOLUTELY NOTHING FOR CUSTOMER COST ME NEARLY 3000.00 FOR REPAIR ALL YOU GET IS EXCUSES NO ACTION FOR A GM WHINES A LOT ABOUT CLEANING UP THEIR OWN MESSES. DEALER IS A FRONT FOR YOUR PURCHASE ONLY!!!!!!!!! NO CUSTOMER SERVICE AT ALL BUY FROM THEM AND SEE!!! More

service This is the second time i have used their service dept. I have a santa fe sport under 1 year old. The first time that i brought the vehicle in for an This is the second time i have used their service dept. I have a santa fe sport under 1 year old. The first time that i brought the vehicle in for an oil change i made an appointment. 5 hours later i got my vehicle back. I was told that their oil change service is on a first come first serve basis. So this time i was there at 730 am. Just picked up my vehicle 330 pm. No work has been done to the vehicle. Never again will i use a hundai service facility again More

The Worst Service ever, and they treat you like garbage! They damaged my Brand New Genesis Coupe Trac with 11000 miles on it. Repaired the wheel alignment twice and ruined the front tires cords coming throu They damaged my Brand New Genesis Coupe Trac with 11000 miles on it. Repaired the wheel alignment twice and ruined the front tires cords coming through on the inside, tell me its the driving. Impossible! Had it repaired at xxx tire. With a correct alignment. Way out of specs!! I will sue them! More