Advantage Hyundai

I purchased a used vehicle on 03/21/11 with the sale being contingent on some body damage, that occurred ON THEIR LOT between the first time I saw it and when I purchased it, repair work be completed. A being contingent on some body damage, that occurred ON THEIR LOT between the first time I saw it and when I purchased it, repair work be completed. After many un-returned phone calls, I finally got an appointment for 03/28/11 at 10am. I was to be provided with a loaner vehicle for the "few hours" that the repair would take and someone was going to call me when the repair was completed. However, when I arrived at 9:50am on the 28th, somehow the vehicle that was set aside for me had been given to someone else and there were no more vehicles available. So there I am, standing in the showroom in front of the podium with my 18 month old daughter in hand, her stroller and the carseat that I had taken out of MY vehicle when I still thought that I was receiving a loaner. My salesman Rick Virga whom is a fantastic salesperson is pleading my case to JOE the manager and I see him shrugging his shoulders, as if saying "oh well", which infuriated both me and my salesman. So then Rick asks if someone could at least drive me the 15 miles back to my house, and still the answer is "there are no cars available", and apparently no one can be bothered to even TRY and accommodate me after I had been inconvenienced by my loaner being given away. After asking about 7 or 8 different people and waiting in that showroom for 35 minutes, all while trying to keep the baby entertained, my salesman Rick finally found someone that would drive us home. Then, after not having received any update I call the service dept. at 2:45pm only to be told that I needed to speak to Jen but she was with a customer so she had to call me back. 45 minutes later, I call again and she's STILL not available, so I ask Brittany if she could find out about my car. A minute later Jennifer O'Donnell gets on the phone and I ask her about the status of my car, to which she replies "who told you that it would be today" and I replied Dave Toomey the per-owned sales manager. So she tells me that she has to talk to the person actually doing the body work. She comes back and proceeds to tell me that "it won't be done today". So, at this point I'm just fuming at the nerve of everyone at this dealership (minus Rick), I tell her that it is utterly ridiculous for her or anyone over there to leave me without any means of transportation through no fault of my own and expect me to just accept it. She tells me that I'm yelling at the wrong person, so I tell her to transfer me to the RIGHT person to yell at. She says she will call me back. I ask her when I should expect her call, but she can't give me a time. So I told her I would call her back in 30 minutes. At 4:02pm she calls me back to tell me that someone will drop off a loaner vehicle at my home within the hour. We'll see... it's 4:35pm as I'm posting this! More

I found the dealership friendly and not pushing me to look at other cars that I didn't want. I found the price fair and that is what led me to buy in Nassau County when I live in Suffolk. I wanted a sp look at other cars that I didn't want. I found the price fair and that is what led me to buy in Nassau County when I live in Suffolk. I wanted a special color and I was able to get the color and the car quickly. My sales person Roberto Milton went out of his way to help. I was still in pain from my recent car accident. I became overwhelmed when I was picking up the car on Sunday, Mar. 20th and Roberto helped reassure me. Thanks, Advantage Hyundai More

ADVANTAGE HYUNDAI PUTTING PROFITS BEFORE CUSTOMER SAFETY OR HONORING THEIR WARRANTY Hicksville, New York - March 22, 2011 - Looking to buy a new car? Does you son or daughter need a good quality new or u OR HONORING THEIR WARRANTY Hicksville, New York - March 22, 2011 - Looking to buy a new car? Does you son or daughter need a good quality new or used automobile? Then you'll probably want to AVOID! Advantage Hyundai at all costs. Having written an extensive article on the experience of Susan Mezzapesa of Levittown, N.Y. Advantage Hyundai dealership located at 430 Plainview Rd in Hicksville, NY. truly lived up to their name and immediately took full advantage when they realized this customer lacked any real automobile knowledge. Advantage Hyundai sold her a 2007 Hyundai Sonata, but they failed to informed her that the car's previous owner was Hertz Rent-A-Car. Hertz rented this car out to an unkown number of customers who then proceeded to drive almost 27,000 miles all in less than one year. Carfax shows that no maintenance was ever recorded on this car. When sold to Advantage Hyundai on 8/2007 in an auction. CarFax comments that Advantage Hyundai preformed an Oil and filter change, rotated 2 tires and preforming a so called "Maintenance Inspection" and it is noted on CarFax that they did indeed washed and detailed the automobile. Hyundai claims to do a 150 point inspection, when contacted for details and if this was done on this car, we were informed by them that "As per New York State laws we are only required to have the car pass a NYS Car Inspection" Hyundai claims when the car was brought in for service on 11/11/2010 the car was "Gunked" up so bad that they could not work on it and proceeded to do only a regular oil change. They informed Mrs. Mezzapesa she was at fault and Advantage Hyundai will gladly replace the engine for a fee of between $5,000 to $7,000. She refused the new engine offer and Advantage Hyundai failed to take any of a dozen steps to address this "Gunk" problem. Simply googeling "How to remove Car Engine Gunk" will show multiple ways that this problem could have been easily rectified. At no time did Advantage Hyundai inform this customer of the dangerous and possibly life threatening situation she was in. A car with an engine that was 100% guaranteed to seize at any moment could easily cause a loss of control if the vehicle was traveling at highway speeds or it could have left her standard during any number of snow storms that NY were hit with during this past winter. A seized engine will no longer produce heat and with temperatures well below zero, If rescuers were unable to reach her car due to snow filled streets this could have easily turned into a matter of life and death. This car's engine seized in January of 2011. This is type of engine failure is covered under the Hyundai warranty, but Advantage Hyundai and Hyundai's corp 1-800-663-5151 customer service line claimed because of missing or undocumented oil changes they were voiding the warranty. According to multiple source both outside and inside Advantage Hyundai the amount of Gunk inside the engine could never have been caused by a missed oil change. It is much more logical that this problem was caused by the wear and tear placed on the new car when it was driven almost 27,000 in less than one year by Hertz customers. Advantage Hyundai failed to address this engine issue and placed Mrs. Mezzapesa and her family at grave risk, because the warranty was only valid for 60,000 miles, and according to the CarFax records on 1/6/2011 the date of this cars last visit to Advantage Hyundai's service department the mileage was 59,214. Contact: Dominick Mezzapesa More

I had more then a wonderful experience at Advantage Hyundai, I was shopping for a new or used Santa Fe or Tucson.I did all my homework when looking for a a vehicle.I looked up a few Hyundai dealerships Hyundai, I was shopping for a new or used Santa Fe or Tucson.I did all my homework when looking for a a vehicle.I looked up a few Hyundai dealerships in my area and came across quite a few that got all bad reviews. I then decided to go with Advantage Hyundai. I notice this one salesperson that everyone on this website praised who was Roberto so I decided to deal with him. I am more then happy that I did. Roberto was the best and when i mean the best put it to you this way I have owned 5 cars and I have worked with salespeople he went over and beyond to make me happy. I never worked with a salesperson such as Roberto. Roberto went over everything with me and was very patient. Next was the Finance manager his name was Tom. Tom was just as amazing. Tom went over all paperwork explained everything in detail. I drove away a very happy person. I will highly recommend Advantage Hyundai to anyone who is looking for a car.As for the car well i ended up with a 2011 Santa Fe!!! Love the car it is a beauty!!! Everyone at Advantage Hyundai was awesome very friendly and always ready to answer any questions and always have smiles on the faces. Now that is what you call CUSTOMER SATISFACTION!!! 5 STARS***** More

I originally wrote a complaint regarding my sales experience & how they added-in extra charge on my invoice which they ended up refunding to me about a month later (I haven't changed that review beca experience & how they added-in extra charge on my invoice which they ended up refunding to me about a month later (I haven't changed that review because I hope that someone won't have to go through the arguing that I had to do in order to get my money back). Since they refunded my money & I had a free oil change coming to me, I decided to use their service department for the car's 1st oil change. I had a 10am appointment for the oil change & when I dropped it off they told me that they would get it in to change the oil in about an hour (what is the point of making an appointment...and I even called ahead to confirm my appointment that morning). I also asked for them to check my tire because the tire pressure light came on during the drive to the dealer & it looked as if my one tire was low. Ninety minutes later my car was "serviced" (including the tire). On my way home, the tire pressure light came on again & after noticing it was low again I pulled into a Pep Boys. They took one look at it & confirmed what I saw...the big nail lodged in my tire (how did the service department miss that?!). More

I had called in and showed an interest in a used car they had advertised on their website. I spoke to Jackie and she was very nice. Very courteous and answered any of the questions that I had. I scheduled an had advertised on their website. I spoke to Jackie and she was very nice. Very courteous and answered any of the questions that I had. I scheduled an appointment and went in and then spoke to Cathie. Went for a drive and I loved it! Cathie was so nice and made me feel comfortable. I gave my information and picked the car up a few days later. The whole experience was quick and painless. More

Good Experience. Beautiful Car. Fair Prices. Fine Service. Will look here first next time. They were very laid back with the test drive, which I liked. Many dealers will sit in the backseat telling y Service. Will look here first next time. They were very laid back with the test drive, which I liked. Many dealers will sit in the backseat telling you where to go. This dealer handed us the keys and said be back soon. They were the same way with letting me take the car to my mechanic a few cities over. It took about two hours round trip, and no sweat with this dealership. More

I do not even own a Hyundai and I serviced my Honda CRV with their service department. I was in the area as I recently moved and went to Advantage Hyundai by accident thinking it was Honda to get my oil ch with their service department. I was in the area as I recently moved and went to Advantage Hyundai by accident thinking it was Honda to get my oil change and brakes done. As I found out it was not Honda, they said they can work on my vehicle and also allow me to use their current coupon offers. Ever since, I have been taking my CRV to their service department, I loved it there so much!!! Staff is so friendly, waiting area is nice and they washed my car for me at no charge! I do not get this kind of service with Honda, it's nice to know Advantage Hyundai will take in my car without it being the same product. What is really a nice touch was a gentleman named Manuel who called me from their customer care center to make sure I was satisfied and if there was anything else Advantage can do for me. I love the attention!! I highly suggest anyone with any car use them. Also while I was there I looked in the showroom, that new Tucson looks like a nice upgrade from my CRV. More

Ask for Roberto when you walk in!!! Very professional, gives honest opinion.. Very knowledgeable, helpful & courteous. I bought my first car, a 2011 Hyundai Genesis Coupe.. This thing was worth every p gives honest opinion.. Very knowledgeable, helpful & courteous. I bought my first car, a 2011 Hyundai Genesis Coupe.. This thing was worth every penny.. They offered to provide me a loaner car and he helped me out every step of the way, even explaining each detail of the car AFTER the purchase. Again, ask for Roberto!!! More

Kathy made me feel comfortable, no pressure like other dealerships. Kathy answered all questions I had, and when ever I called to ask more questions she helped me. It was a great buying experance. Marty h dealerships. Kathy answered all questions I had, and when ever I called to ask more questions she helped me. It was a great buying experance. Marty helped me with findind a loan company that was low in interest. More