Advantage Hyundai

Miscommunications between valet and service department had to get the general manager involved Almost went without my car for 2 days until after 5oclock when the gm stepped in. Im a first responder/single had to get the general manager involved Almost went without my car for 2 days until after 5oclock when the gm stepped in. Im a first responder/single mom my car is needed and is essential More

My experience at Advantage Hyundai in Hicksville was extremely disappointing. The customer service I received fell far below expectations. During a phone conversation, Christina apparently believed I extremely disappointing. The customer service I received fell far below expectations. During a phone conversation, Christina apparently believed I was on hold and made inappropriate comments that I was able to hear in full. Listening to those comments firsthand was shocking and incredibly unprofessional, and it left her with major egg on her face once she realized I had heard everything. I then attempted to seek assistance from George, but my concerns were not addressed, and I felt that no meaningful effort was made to resolve the issues. To make matters worse, Anthony, the General Manager, attempted to smooth things over by providing information that I later found to be false rather than addressing my concerns honestly and transparently. Instead of taking accountability, I felt as though I was being told whatever was necessary to end the conversation. Purchasing a vehicle should be a respectful and straightforward experience. Unfortunately, that was not my experience here. I hope this feedback is taken seriously and that improvements are made in communication, professionalism, and customer service More

My dashboard is still showing that the car needs service and my monthly check up also shows my car needs service. This continues to be an issue. They can't get the timing of my service correctly and your cu and my monthly check up also shows my car needs service. This continues to be an issue. They can't get the timing of my service correctly and your customer service reps called me at least 5 times if not more...ridiculous. I also reported that the front passenger seat belt wasn’t locking correctly. I was told the mechanic tested it several times and found no issue. If that’s true, then why didn’t it work for me? The red pieces in the latch kept getting stuck. Then my adult son tested it as well and he had the same problem. More

Everybody is friendly and helpful The people at the dealership care about giving the client a great experience dealership care about giving the client a great experience More

Tooooooooooooo long of a wait -- I waited 20 min for advisor to come to the car Then 2 and half hours for my car I was there for a recall and a oil change advisor to come to the car Then 2 and half hours for my car I was there for a recall and a oil change More

Good, except they didn't put in windshield washer fluid. Or check the inside cabin filter Or check the inside cabin filter More

It was amazing. From start to finish. Everyone was so nice and was all finished within 1/2 hour. From start to finish. Everyone was so nice and was all finished within 1/2 hour. More

Very easy uneventful Mike took the time of explaining the issue with my vehicle and also received a uber ride from. issue with my vehicle and also received a uber ride from. More

Not the best experience. Couldn’t get work. To return a phone call to get an update on my car so I had to leave work early to go to the dealer and find out what was going on. Couldn’t get work. To return a phone call to get an update on my car so I had to leave work early to go to the dealer and find out what was going on. She straight out lied to my face telling me she had called and left a message but in fact did not. It took 7 days to fix my car and she could care less about the customers. If Indid my job the way she does I Would be fired. Advantage Hyundai needs to do better when hiring staff. More

Whatever your paying her , it's not enough I hope I deal with Erin in my next visit with Erin in my next visit More