Advantage Hyundai

Would give zero stars if I could. WORST DEALERSHIP ON THE PLANET!!! I am reviewing Genesis of the North Shore. Zero confidence in this dealership. If I could unwind the deal, I wo WORST DEALERSHIP ON THE PLANET!!! I am reviewing Genesis of the North Shore. Zero confidence in this dealership. If I could unwind the deal, I would. Sold me a fraudulent CPO GV70. Test drove the car; noticed the brakes had vibration. Was told it was surface rust from sitting on the lot. Next day took it to my mechanic and was told I needed new pads and rotors all the way around. Dealership took my car in, resurfaced the rotors and left the pads. Issue will come back w/in a thousand miles. I am now dealing with Genesis corporate since these morons will do nothing to make it right. I reported them to NYS DMV for fraudulent inspection, to Genesis corporate for fraudulent CPO, and to the NYS Attorney General for deceptive sales practices. Unfortunately, I have to name at least one employee here in this review. None of the people named below work at Genesis North Shore so I cant point them out directly. I generally dont care to name people because it's the dealership in total that truly sucks. But leadership sets the tone and experience, so I suppose I'll hold the following people accountable: Lance Cotten, General Manager (spoke to him personally, he never called me back), Lianne Dunne, Sales Manger (called me two days later to see if I was "still interested" in the car I inquired about, even though I bought it), Joe Keisling, who allowed the sale of a certified pre owned GV70 that needed major repairs, Chris Heisel, who sold the car without providing the required CPO paperwork (warranty and inspection), and who STILL hasnt returned my call even though Corporate has escalated the complaint, Joe Kaufmann, service manager who is responsible for allowing a fraudulent CPO certification to come out of his shop, And David Hyatt, salesman who provided me with the line of xx on my test drive about the brakes and using deceptive sales practices to sell a used car. I have never left a bad review or escalated a complaint in this manner. But I will be SURE to leave a detailed review on every site that asks for my opinion. BUYER BEWARE!!!!! Do yourself a favor and drive an hour west to Genesis of White Plains. Largest dealership in the country and much, much more professional. They will get my service dollars for the rest of the time I own my car. More

Reliable from when we bought our Tucson to 121,000 plus miles to date of service. Buy or lease whatever car you want but if you choose a Hyundai buy from Advantage. miles to date of service. Buy or lease whatever car you want but if you choose a Hyundai buy from Advantage. More

She never explains why she gave advice for certain maintenance. I was shown a face when I said I will do i later maintenance. I was shown a face when I said I will do i later More

Perfect job. Quicker than expected. Can't believe they provided transportation to/from the dealer. Tessa was terrific Quicker than expected. Can't believe they provided transportation to/from the dealer. Tessa was terrific More

Overall great. Would like to have been able to have the work done more quickly, but that's not something anyone can control. When you get the part in, you get it in Would like to have been able to have the work done more quickly, but that's not something anyone can control. When you get the part in, you get it in. ;-) More

Had a recall. First visit, was unsuccessful. Second visit, needed to order a part. After 5 days, the car was done. First visit, was unsuccessful. Second visit, needed to order a part. After 5 days, the car was done. More

My car was at the service center for 47 days I want to thank Jennifer for really caring and providing me for a loner car and I wish Tessa was there when I brought the car in for the service Unfortunatel thank Jennifer for really caring and providing me for a loner car and I wish Tessa was there when I brought the car in for the service Unfortunately she became my Adviser few weeks into the service and only then I was getting information about my car She is the best representative of your dealership More

Excellent I am very happy about services And all the employees are very professional. Patrick is the best employees are very professional. Patrick is the best More

Excellent service at the Genesis of the North Shore! The staff was professional, friendly, and very helpful from start to finish. They kept me informed throughout the process, completed the service effi The staff was professional, friendly, and very helpful from start to finish. They kept me informed throughout the process, completed the service efficiently, and made sure everything was taken care of properly. The facility was clean and comfortable, and the overall experience was smooth and stress-free. I truly appreciate the great customer service and attention to detail. Highly recommend this Genesis of the North Shore ! More

Service was professional and courteous. Service was prompt, waiting area was clean, and I was kept updated on the status. Service was prompt, waiting area was clean, and I was kept updated on the status. More