Advantage Chrysler Dodge Jeep RAM

Blatant Liars Was contacted by Advantage Chrysler/DODGE/Jeep Mount Dora, FL as part of the TrueCar/USAA Auto Buying Service. On email and phone, got sent back and Was contacted by Advantage Chrysler/DODGE/Jeep Mount Dora, FL as part of the TrueCar/USAA Auto Buying Service. On email and phone, got sent back and forth between 5 sales agents and managers, all asking the same information. Went in to place a factory order, paid the deposit, and asked for the Order Number. After 2 weeks of hounding them for an update, then talking to the Car Manufacturer's customer service, found out that the never put in the order. After the order had been put in, they came back to me with a price, which was several thousand dollars higher than the TrueCar certificate. After several emails and a talk with the GM, they grudgingly honored the TrueCar price. The vehicle came in 14 May, and I went to pick it up. I went into the finance office to finalize the paperwork, and everything there was based off of straight MSRP. I complained, showed them both the email from their own sales agent with the price we negotiated, and the stuff from the USAA/TrueCar website. At that point they badmouthed the program, called TrueCar a load of "BS", and no dealer would ever sell a car for the TrueCar price. I had emails that said they would. It took over 3 hours of going back and forth with the finance guy, manager, and another person before I got a number somewhat close to, but higher than what I was originally quoted. I'm still angry that they either blatantly lied to me, or didn't have the integrity to honor the original deal. What makes it worse is that the Manager is an Army Veteran, and screwed over fellow soldier. More

they lied to me about every thing Pay cash for a truck .there was a few things wrong with the truck when I got it ..the salesman and the Manger both told me that they would fix everyth Pay cash for a truck .there was a few things wrong with the truck when I got it ..the salesman and the Manger both told me that they would fix everything in a week we'll a month later it's still not fix ..I was looking for a new truck not a lot of headaches ...every time I call I get lies from every body ... More

Service Advisor needs replacing I had a lot of work done, or think I did in 1 visit. Was told by Service Advisor Dana that all work was done when I went to pay, even after viewing p I had a lot of work done, or think I did in 1 visit. Was told by Service Advisor Dana that all work was done when I went to pay, even after viewing paperwork that 1 part was on order. I advised Dana of this and was told that the note was from the review of the car and that the part arrived and was in fact installed. After checking with my own eyes AFTER PAYING the final bill, the part was NOT installed and in fact, had NOT arrived to be installed. Makes me wonder what was truly needed for repairs and what was a lie to pad the bill!!!! I will not trust this company anymore. They have shown me that they are more concerned with the bottom line, then customer service. I will NEVER bring my SUV back for service, and not not even consider them for selling me a vehicle. More

Customer service is gne I have used this dealer exclusively for buying and servicing my vehicles for 4 1/2 years since I moved down here. Today was the first instance of a n I have used this dealer exclusively for buying and servicing my vehicles for 4 1/2 years since I moved down here. Today was the first instance of a notable issue but it is big. Damage was done to my truck while at the dealer, nothing big, so my wife and I just called to tell them, they wanted us to bring it by so they could see it so we did. This is what you do when you like a place I guess... When I got there, the service guy said he had to get his manager, this was after me telling him they asked us to come by. The service manager walked the long way around the truck to avoid me, looked and told me I had other damage on the truck, I said yes, it is 4 years old, but just the fresh scratches in one spot happened at the dealer, he said they where all too short to do it and I was lying. Then just walked off. I have never asked this dealer for anything, ANYTHING! I was not asking for anything today either, it was said from the start "just to let you know what happened at your dealership". He was degrading, insulting, carried no standard protocol of customer relations or professionalism like introduce yourself or say something before you just walk off, His attitude was a "better than you" disposition and it was a total disgrace to this dealership and any customer service business. I will not spend money in a place who acts this way to me, so I will not go back for anything. I can only imagine if something serious occurred in their care, I would be stuck walking. Both my vehicles where purchased at this dealer from the same sales rep, always used the same service rep, no other serious concerns, but as I said, if they did something really bad to one of my vehicles, I can only imagine what experience I would have with this "person" trying to get it taken care of. As I said before, I asked nothing of them, just called to tell them it happened and only went out of my way to go there because THEY wanted me to, then to get treated like I was trying to get something for nothing. Funny thing is, my son is going to college in August and I was about to buy him a car from here... Sorry Dawn... More

Awesome Buying Experience- Love My Fiat!!!!!!! I am over the moon ecstatic with my 2013 Fiat 500 Turbo. I had for over 15 years been driving a Miata....and it was time to think about upgrading to a I am over the moon ecstatic with my 2013 Fiat 500 Turbo. I had for over 15 years been driving a Miata....and it was time to think about upgrading to a newer car. When my Miata was in for repairs (again) I had the chance to rent a little Fiat. I was in love with the Fiat immediately. I went on the hunt locally for a car I could own. After searching on the internet, I spied a little 500 Turbo with Advantage Chrysler Jeep in Mount Dora. I went in basically just to look and was immediately connected with April and her sales team who made me feel comfortable in exploring what kind of a deal they could offer. No pressure, they actually let me drive the deal and make my own choices with none of the sales pressure you get other places. Best experience ever. I love my car, and if you are looking for a great buying experience and want a salesperson who has your best interest at heart, I recommend requesting April right off the bat. She will make sure that all details are covered, you get the payment where you want it, and you drive away feeling great about your experience. Will definitely keep Advantge Chrysler Jeep of Mount Dora in mind for all my car buying needs in the future. More

good buying experience bought a 2015 Ram from them last week, was a good experience. April was my sales person who was very professional and courteous to my needs.This is th bought a 2015 Ram from them last week, was a good experience. April was my sales person who was very professional and courteous to my needs.This is the third vehicle I have bought from them, for a great buying experience and no xx go see them. More

A no nonsense Dealership that made my buying experience a positive one. I would recommend all of my friends and family. I bought a lifted Jeep Wrangler 4x4. Not only did I not have to do an aftermarket lift positive one. I would recommend all of my friends and family. I bought a lifted Jeep Wrangler 4x4. Not only did I not have to do an aftermarket lift and tires, but I could also afford it. Thanks to Advantage Chrysler for making my dreams come true without breaking my wallet. More

I purchased a new 2013 Jeep from Advantage Chrysler and was treated like family. I would higjhly recommend this dealership. Prices and customer service can't be beat. A+ Advantage I will be back for my nex was treated like family. I would higjhly recommend this dealership. Prices and customer service can't be beat. A+ Advantage I will be back for my next new vehicle More

We had a very bad experience with this dealership. Not nice people to deal with. I found out when I bought another car that they had charged us 1100 dollars for something we didn't know about. They didn nice people to deal with. I found out when I bought another car that they had charged us 1100 dollars for something we didn't know about. They didn't explain the fee. Very dishonest dealership. I would tell anyone to run from them. More