Advantage Chevrolet of Hodgkins - Service Center

EXCELLANCE CUSTOMER SERVICE. A great big thanks goes out to all the people in the service department especially Raul, Val, Dena and the lady in the parts for such great customer s A great big thanks goes out to all the people in the service department especially Raul, Val, Dena and the lady in the parts for such great customer service. You guys are always so friendly and helpful when I have brought my car in for service and because of you I would definitely buy another care from Advantage and I would make sure Fabian is my salesman. So keep up the good work. Hey Mark Ott they deserve dinner and drinks on you ! Doesn't hurt to try guys ! :) More

A very special day in my life! I brought my car in for an oil change and wound up buying a new vehicle! While I was waiting for service to be done, Debra talked me into speaking wit I brought my car in for an oil change and wound up buying a new vehicle! While I was waiting for service to be done, Debra talked me into speaking with a salesman and he was wonderful! He took the time to show me the new vehicles he had in stock, answered my questions and spent a lot of time with me. Tony Wyatt was very courteous and helpful. I would also like to thank Raul for his great service in getting my previous car serviced quickly and thoroughly. I have been going to Advantage for service on my old vehicle for quite a while. Each and every time was a nice experience...from the people I met to the quality of service and length of waiting time. A huge thank you to a wonderful dealership! More

Still Broken Years Later. When I bought tires at the dealership years ago I complained that I thought my rear caliper was malfunctioning because it felt like the brake was grab When I bought tires at the dealership years ago I complained that I thought my rear caliper was malfunctioning because it felt like the brake was grabbing even though I wasn't touching it.. It was a violent wheel-locking experience. I was told nothing was wrong with the caliper. The problem continued and I continued to complain. Even though the vehicle was under warranty, I had one of my mechanics check my truck. He explained that the axle was off slightly and was probably locking up as I described. I forwarded this info to Deena and was told "Nothing is wrong. They took it for a test drive." My truck continues to lock up. I took matters into my own hands again and had Jiffy Lube do a differential service. The amount of metal, including a chunk of a gear, obtained from my rear axle was ridiculous. I kept the metal. I called Detroit for the second time this year to complain; especially loud since I now had proof of my axle problem and of the complete uselessness of the Hodgkins service department. Of course I was told a resolution would be forthcoming within 48 hours. I have called Detroit daily for a week. No one has contacted me. It has been 9 days. Serena (in Detroit) doesn't take or return my calls though I leave messages. My vehicle has been at this dealership for service more than 5 times in the last year yet my "Check Engine" light has been on every day but 3 over the last 14 months. They have returned my vehicle damaged. They have returned my vehicle with the tail lights unplugged. They have returned my vehicle without even attempting to explain why the check engine light is on. They have asked and received additional opportunities to "get it right" and have failed on all accounts. The final insult came when I was lied to after my last visit. This dealership's inability to do warranty work on my commercial vehicle has cost me thousands of dollars. I have let my feelings be known on their surveys. I have complained to Detroit, my commercial salesman Scott Yassinger, and Hodgkins Chevrolet. I have owned and maintained more than a dozen Chevy trucks. I will be ignored no longer. More

I came in for my regular oil change and while I waited, I ventured to the showroom. Since Nicky Chevez [the nice salesperson who sold me my '08 Tiburon roughly three and a half years ago] was not in this mor ventured to the showroom. Since Nicky Chevez [the nice salesperson who sold me my '08 Tiburon roughly three and a half years ago] was not in this morning, Tony Wyatt was kind enough to explain the specials they had going on with the new Camaro. He was very informative and friendly. Since in the near future I am wanting to buy a Camaro, he let me test drive one to get the feel of what I will hopefully be driving in the near future. It truly was great fun! I gave Advantage Chevrolet of Hodgkins great ratings because I do enjoy being there when I need service done to my car, and they're always polite and smiling! More