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Advantage Chevrolet of Hodgkins - Service Center

Hodgkins, IL

4.4
2,023 Reviews

2,023 Reviews of Advantage Chevrolet of Hodgkins - Service Center

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March 25, 2021

Quite possibly the worst customer experience I’ve ever experienced. Purchased 2 vehicles and will be my last. Misleading service reps, no updates on work status, false information about repairs. 4+ hours More

by jbrokopp1101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carolina Wetzel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Len Paluch
Mar 25, 2021 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Len Paluch | lpaluch@advantagedealer.net

Mar 25, 2021 -

jbrokopp1101 responded

Len, It’s great to see a sense of professionalism from you through an online review. I feel that my over 4hr wait was an adequate time window to address and reconcile any discrepancies with me directly. I wish the best to your future customers and hope they are treated with respect when they address a concern.

March 25, 2021

I had an excellent experience at Advantage Chevrolet in Hodgkins. The service manager was beyond helpful and went the extra mile for me. Great work! More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Advantage Chevrolet of Hodgkins responded

At Advantage Chevrolet of Hodgkins, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Len Paluch | lpaluch@advantagedealer.net

March 25, 2021

In a word OUTSTANDING!! Great service Dept special shout-out to Mark and Luke for outstanding work, and their commitment to quality is second to none! Thanks to Carolina, very cheerful and helpful at More

by sgrenfell007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Rudolph, Luke Zycki
Mar 30, 2021 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Len Paluch | lpaluch@advantagedealer.net

March 24, 2021

I am always taken care of by Carolina. She is a great asset to the service dept. She is a truly helpful to me when I take my car in for service. More

by Cs2513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Advantage Chevrolet of Hodgkins responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Len Paluch | lpaluch@advantagedealer.net

March 24, 2021

They took care of the issue, kept me in the loop the entire time. Very easy and friendly to deal with. Wish this dealership was closer to home, I would use their service dept more often! More

by Cdillman24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that we made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Len Paluch | lpaluch@advantagedealer.net

March 24, 2021

Everything was awesome and professional. Great communication with service tech and very well served . Very clean work area. Everyone with smiles happy to be at their workplace More

by laurabrymar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Advantage Chevrolet of Hodgkins responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Len Paluch | lpaluch@advantagedealer.net

March 24, 2021

I received courteous and professional treatment from the service department. Felipe kept me informed during the service appointment via text messages. I was happy with the work performed! More

by ruthie1124
Recommend Dealer
Yes
Employees Worked With
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Advantage Chevrolet of Hodgkins responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Len Paluch | lpaluch@advantagedealer.net

March 24, 2021

Felipe is a great asset to the service/0parts repair department. He is knowledgeable responsive and very professional. He made me feel at ease and took care of all of my concerns. More

by angeldsc223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Advantage Chevrolet of Hodgkins responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Len Paluch | lpaluch@advantagedealer.net

March 23, 2021

I just want to say thank you to mike from commercial truck shop for provide a good service to my 2020 4500 chevy box truck More

by f.salgado26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mack
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for your review! We really appreciate your business and are so happy that Mike could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Len Paluch | lpaluch@advantagedealer.net

March 23, 2021

The staff were friendly and service provided was great, I was in and out in good timing. Felipe was very great in getting me checked in and out. More

by tatumthomas14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Advantage Chevrolet of Hodgkins responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Len Paluch | lpaluch@advantagedealer.net

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