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Advantage Chevrolet of Bridgeview - Service Center
Bridgeview, IL
834 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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834 Reviews of Advantage Chevrolet of Bridgeview - Service Center
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December 01, 2023
AVOID THIS DEALERSHIP AT ALL COST! NOTHING BUT DECEPTIVE PRACTICES IN THIS SERVICE DEPARTMENT!! This dealership has service advisors that is nothing short of INCOMPETENT AND DECEPTIVE NOTHING BUT DECEPTIVE PRACTICES IN THIS SERVICE DEPARTMENT!! This dealership has service advisors that is nothing short of INCOMPETENT AND DECEPTIVE. Our vehicle was towed to this location for service. We had it towed on Friday 11/10 and the car was not seen until Tuesday 11/14, when the service advisor told me Monday it will be looked at. After 4pm Monday, I called for an update on my vehicle, Martin the advisor says “oh our tech left early, we’ll get to it tomorrow”. Ok, sure, unprofessional that I have to call him to figure that out. As the week goes on the diagnosis was confirmed and now the we were waiting for extended warranty company to confirm release of our vehicle and repair approval. Our service advisor Martin(who only decides to communicate via the Chevy text app) tells me he submitted for approval of repairs & payment on Friday 11/17 and hopefully should hear something by Monday 11/20. Monday comes around and no update. I text back our advisor for an update and he responds “nothing yet”. And then Tuesday 11/21 I asked for an update with another response “nothing yet”. It is UNBELIEVABLE that I have to ask for updates, when his job is to ADVISE us of the progress on our vehicle. On Wednesday 11/21 Martin texts after hours 6:42pm that no response yet on payment but will call the extended warranty people on Monday on 11/27. Instead of him calling our warranty company asking what the hold up is, he just sweeps in under the carpet until after the holidays. ABSOLUTELY RIDICULOUS. Every other dealership I have been to will pass along the service order to another advisor or manager to help retrieve payment or provide updates with the repairs. Our vehicle sat there all week(11/20-11/28) with repairs COMPLETED. We have called our warranty people ourselves and they told us that payment has been ready to be submitted, but they have been waiting for our advisor to submit all the repair records to them. I provided Martin will all of the information that needs to be sent in order to receive payment, and all he responds is “the extended warranty company failed to tell us what was needed”. Really?? It’s not news that invoices and repair notes providing sufficient evidence on the repairs cost is needed to be submitted for payment. I believe Martin should be fired, he is terrible at his job and he doesn’t know how to build a relationship with customers. It appears that he is scared to talk on the phone, given all of his communication was through text. I have requested to speak to the service manager RJ for over a week and also called him and left messages but no response. After a whole week, he calls me back after I had to call again today (11/28) into the sales department(The lady Ashley/Amanda(?) on the sales phone said she’ll personally tell RJ about me calling.. it worked!) RJ apologizes he wasn’t able to return my phone call but admitted he heard my voicemail. After speaking with him and explaining what had happened, he tried putting blame on the extended warranty company saying they like to make the dealerships look bad, INSTEAD of acknowledging his advisor is terrible at his job. But shortly after getting of the phone with the manager, our car is ready for pick up. WOW that’s all it took?? Our car sat for 8 days because Martin expected the extended warranty team to call him, instead of doing his job and calling them to get payment. All the extended warranty personnel was waiting on is a invoice for the rental vehicle to complete the payment… I have escalated and opened a case with the GM Headquarters and Regional Director, filed a complaint with the BBB, Attorneys General Office, and my own personal attorney to review everything and start his own investigation. This is not about money, this is about exposing a dealership who isn’t transparent and communicative with customers. I will bring my vehicle to another dealership to double check their work More
by Jfish
Employees Worked With
Martin Turner
September 07, 2023
paid cash in 2012 for my new maiblu. hawk chevy a went in for a oil change and tire rotation. i paid cash for my 2012 malibu when if was HAWK CHE hawk chevy a went in for a oil change and tire rotation. i paid cash for my 2012 malibu when if was HAWK CHEVY. THEY WERE THE BEST!!!!!!!. ADVANTAGE CHEVY CANT EVEN DO ROTINE OIL CHANGE AND TIRE ROTATION CORRECTLY.NO WINSHIELD FLUID. ALL 4 TIRE UEVEN PRESSURE. AND WEN THEY HAD THE CAR UP FOR THE TIRE ROTATOIN THEIR MECHAINCS SHOULD HAVE NOTICE THAT I NEEDED A NEW TIE ROD ON FROM DRIVERS SIDE TIRE. THEY DIDNT. DROVE ON THE TOLLWAY AND MY CAR STARTED SHAKING. I CALLED THEM AND AGAIN GOT THE RUNAROUND. I DID THEIR SURVEY AND THE SERVICE MGR ASKED ME TO CONTACT HIM BACK VIA THE PHONE I HAVE LEFT HIM 3 VOICE MESSAGES H IS NAME IS R J BANNICK. SO I GUESS HE HAS NO INTENTION ON CALLING ME BACK AND RESOLVING THIS ISSURE MARY ELLEN PLESHA plesham@yahoo.com More
by plesham
Employees Worked With
September 02, 2023
Hawk Chevy was the best advantage Chevrolet sucks. Paid cash for my car when it was hawk they were great advanced Chevy can't even get an oil change correct and their customer service doesn't even ret Paid cash for my car when it was hawk they were great advanced Chevy can't even get an oil change correct and their customer service doesn't even return your phone calls and their service manager never returned your calls either More
by plesham
Employees Worked With
July 30, 2023
After a bad experience somewhere else, I brought my car to Advantage Chevy in Bridgeview. They went out of their way to help me especially Janette Sokacich, Service Advisor. She kept me informed on the s to Advantage Chevy in Bridgeview. They went out of their way to help me especially Janette Sokacich, Service Advisor. She kept me informed on the status of my car and the work being done for over the 3 1/2 days my car was there. The job was very time consuming and I commend the tech that was doing the work the whole time. I was told by another shop that I would have to leave my car for 7 day minimum and maybe get it back in two weeks. Advantage had assigned a wonderful hard working tech to complete the job. Thank you Janette, my tech and Advantage More
by dsanicki
Employees Worked With
Janette Sokacich
November 03, 2021
Tried to take my car in before September, was told mechanics we’re on strike. Didn’t get a call to let me know they were back. So , I made another appointment today , November 1st. When I arrived , mechanics we’re on strike. Didn’t get a call to let me know they were back. So , I made another appointment today , November 1st. When I arrived , I realized they were having lunch , I even apologized for interrupting. Was told I would be helped after Donna (a customer) was situated.(was Even told she was waiting since 9am). So as I waited, another lady took my car keys. I asked her if they were backed up , and she asked what I was there for. I told her my check engine light was on and she said unfortunately , there is going to be a long wait, but that my car should still have warranty and that I should ask the lady attending me for a loaner vehicle. So I patiently waited for her to finish up with Donna. When she got back , she started complaining about some one doing the paperwork wrong and having to do it all over again . She then said I guess I’ll just have lunch when I’m done. that’s when I asked if I can get a loaner vehicle since I have to pick up my kids at 3 from school. Without hesitation she said no , and tried to use the chip shortage as an excuse. She Obviously wasn’t trying to do paper work and trying to have lunch already. I wasn’t about to go back and forth with them so I told her to give me my keys and left. She even asked if I’d like to reschedule and I told her no thanks. If people don’t want to work during lunch hours , maybe you shouldn’t schedule people during lunch. I much rather go to another chevy further away then come back to Advantage Chevrolet. I would never recommend some one to buy a chevy here , or even get it serviced here. There’s nothing advantage can ever do to resolve this issue. Business between us is done. Please do not attempt to contact to resolve. More
by cervantesadan59
Employees Worked With
Service
July 15, 2021
Kevin was great!!! I called right before closing time Kevin was great!!! I called right before closing time and he picked up quickly but didn't rush the call.He was super helpful and courteous!!! Kevin was great!!! I called right before closing time and he picked up quickly but didn't rush the call.He was super helpful and courteous!!! More
by Maria Bautista
Verified CustomerEmployees Worked With
Kevin Phillips
July 02, 2021
I was referred to advantage by my regular mechanic, fortunately he referred me to the right place! They resolved all my brake issues! fortunately he referred me to the right place! They resolved all my brake issues! More
by maurquizo317
June 15, 2021
I always have excellent service when I go to the dealer. Even if there is a little bit of a problem. It always gets resolved. Even if there is a little bit of a problem. It always gets resolved. More
by Jo
June 11, 2021
Great job, everyone was very nice and helpful. Was greeted upon pulling in. Servicd was quick. I felt welcome. I would go back again for service. greeted upon pulling in. Servicd was quick. I felt welcome. I would go back again for service. More
by ALEXOHLSON
Employees Worked With
Other Employees :
Mirian Martinez Ramirez, Jennifer Gibbs, Bill Webb, Kevin Phillips
June 04, 2021
Representative was pleasant, however I knew the problems the car was having and I don't feel it was addressed. I read the problem the car was having "the front catalytic converter has a leak. On t problems the car was having and I don't feel it was addressed. I read the problem the car was having "the front catalytic converter has a leak. On the receipt it said "her outside mechanic said it was the catalytic converter. I don't think it was addressed. Taking it back to my mechanic and will use his referral for a shop to address problem. I said I was looking for a reliable shop for my car, but I'm not sure about this shop. I should also mention my mechanic is a retired dealer mechanic and I usually know what's wrong with my car before I bring it to a shop. Unfortunately I know seniors and women end up being victims to paying for repairs not necessary. More
by sweet_ebony_one
Employees Worked With
Jennifer Gibbs
