Advantage Chevrolet of Bridgeview - Service Center

Amazing customer service. We were advised about the issue of the truck. Great all workers We were advised about the issue of the truck. Great all workers More

Very satisfying with the service sales person and accounting service was pleasant doing business with them accounting service was pleasant doing business with them More

I purchased my Audi in December 2022, and what seemed like a smooth transaction quickly turned into a frustrating series of events. Despite buying an extended GWC warranty, my experience with the dealers like a smooth transaction quickly turned into a frustrating series of events. Despite buying an extended GWC warranty, my experience with the dealership's service team has been far from satisfactory. Timeline of Issues: Alternator Failure (January 2023): Less than a month after purchase, the alternator went out. Initially, I was told I would have to pay for the repairs. After pushing back, the manager finally agreed to cover the cost, which should have been the case from the start given how soon the issue arose. Steering & Service Light Concerns (February 2024): I brought the car in multiple times because the steering was stiff and the service light came on, yet the only solution offered was another oil change. Despite my insistence that something more serious was wrong, I was dismissed. The problem persisted, and it took another visit to even be acknowledged properly. Dismissed & Sent to Audi (February 2024): After being told the issue would require a $175 diagnostic fee, I reminded the team that I had an extended warranty. The advisor struggled to find my coverage at first, adding unnecessary stress to the situation. Even when the warranty was finally located, I was told no one could service my car that day, and there were no loaner vehicles available. I was advised to take the car to an Audi dealership instead. Audi Diagnosis – Unsafe Vehicle (Late February 2024): I ended up taking the car to Audi Westmont, where the advisor informed me the vehicle was unsafe to drive. The repairs required totaled over $10,000, and my warranty only covered a fraction of the costs. I was devastated to hear that key components like the axle, motor mounts, and steering shaft were in critical condition—especially considering I had just purchased the car. Throughout this ordeal, I felt ignored and dismissed by the service team. Despite raising concerns about driving an unsafe vehicle with my children, the lack of care, empathy, and clear communication from the dealership was appalling. I reached out to the dealership management and was told corrective actions would be taken if my claims were verified. I was also promised that someone from the service department would reach out with a solution, but at this point, I feel completely let down. I’ve requested the used car inspection report and any videos from my previous visits to understand what was missed before the sale. For now, I’m left feeling dissatisfied with the way my situation has been handled. More

Came for a quick oil change & Manny in the service department was a great help! department was a great help! More

Horrible service and customer service. Why is it so hard to get an oil change? I called this week and no one answered. I called again only to get transferred and no one answered AGAIN. I s Why is it so hard to get an oil change? I called this week and no one answered. I called again only to get transferred and no one answered AGAIN. I should have just ended it there but I live close. I finally get someone on the phone and asked if I could bring my car in for an oil change and was told sorry no there were no appointments available that day. I asked if I could drop my car off and was told yes but she didn't have a time frame of when I would be seen. ***The entire time I'm on the phone there is a woman in the background rudely yelling and cursing! I could hardly hear the young lady. I decided what the heck I have time and I'm willing to wait so I bring my car by only to see its not busy at ALL. I will be taking my business elsewhere. DO BETTER ADVANTAGE More

I’m always satisfied with their service and never have to go back for the same problem go back for the same problem More

I do all my business with Advantage Chevrolet of Bridgeview. Excellent service manger Tom. Great workmanship from the technison Mike. Had a radio problem in my 2021 truck. No problem for the time an Bridgeview. Excellent service manger Tom. Great workmanship from the technison Mike. Had a radio problem in my 2021 truck. No problem for the time and effort of the technison and Tom. Thank you very much. Bridgeview Chevrolet l go no place else. More

Great service, they really know their business. The advisor was very prompt and professional. I was in and out within the promise time. 5 stars !!! The advisor was very prompt and professional. I was in and out within the promise time. 5 stars !!! More

Brought my truck for service no lights on dashboard return with check engine light no explanation return with check engine light no explanation More