Advantage Chevrolet of Bridgeview

Yes and No. Service yes and no on sales. Purchased a new 2018 Equinox Saturday, December 23, 2017. The deal included wheel locks. Hawk made a dealer trade to obtain the car we paid for and u Purchased a new 2018 Equinox Saturday, December 23, 2017. The deal included wheel locks. Hawk made a dealer trade to obtain the car we paid for and upon delivery Saturday, December 30, 2017 inspection the Equinox; failed to have the paid for in the deal and promised wheel locks on the car; pointed out to the salesman the failure of the Equinox to come equipped as promised and paid for wheel locks. Salesman," yes" that is because it was delivered from another dealer and further stated, " call me on Wednesday, January 03, 2018;" I will have them and bring the car back for installation and pointing out where I should park the car for immediate service. Wednesday, came and before I could call; the salesman called me and stated the wheel locks had not come in yet. Come in next Wednesday, January 10, 2018 and he will have them for sure. Meanwhile the critical customer satisfaction survey for the salesman arrived from General Motors and we rated the deal a 10 out of 10 anticipating the deal would be completed with wheel locks, installed, and torqued to factory specifications. Had no reason at the time to think the salesman would not complete the deal as promised and paid . Wednesday, January 10, 2018 driving the new Equinox to Hawk for installation of the paid for in the new car deal wheel locks and received a call from the salesman. He asked before I drive all the way in (approximately 20miles) to take a picture of the wheels as their is more than one style of wheel lock and he wanted to ensure he had the right ones and did not want me to waste my time. Told the salesman I will do no such thing. I am driving to your dealership for wheel locks to be installed, and torqued to factory specifications. I pull up and the salesman thanks me for the 10 out of 10 rating on the critical General Motors customer satisfaction survey and takes the key and the car disappears. While waiting for the car, the salesman approaches me and states cannot put the wheel locks on. He just cannot do it. However, if I paid $370.00 for four wheel locks that list on any web site for $ 85.00 and mind you we already paid for he would put them on. Calmly took my keys and left. The Equinox still does not have the promised and paid for wheel locks. As information this is the second new car we purchased from Hawk Chevrolet in Bridgeview. And as you can well imagine it is the last and I would not recommend Hawk for a new car. It appears once that critical satisfaction feedback form is completed; all promises are off. Words mean nothing. This car listed for over $37,000 and we do not like being the victims of being lied to by a salesman under any circumstances. All over promised $85.00 wheel locks. Our advice to anyone purchasing a new car from this salesman is to ensure the car is throughly complete as per the deal before completing the critical customer satisfaction form from General Motors; because once you do; apparently the word of the salesman is worthless. We did our part, we put $37,000 over the counter for a car that was delivered incomplete. That night when the family arrived home; looked for the wheel locks and of course none. Instead of admiring and being excited about our brand new car; the comments ring in my ears; we were lied to, right dad. And the answer, Yep. High marks for the sales manager, finance manager, and service department. Have every intention even though we pass dozens of Chevy dealerships on the way to Hawk for service will continue to do so because service has proven it does everything it states and more so. Now to anyone that has the ability to purchase a new car on a regular basis or a member of a dealership who is allowed to drive new cars everyday; this may not sound like much. But to this family this is a big investment ( five years of our family's budget is allocated for this car) and with it I hoped to have the real joy of that brand new car in the driveway and with this experience; it is not. It now has been over three months since the purchase and can tell you just as dissatisfied as the day the salesman stated he would not honor the full deal. More

Car buying made easy The service at Hawk Chevy was great. Bill Platos awesome to work with! They made the entire process extremely easy. I would highly recommend them to a The service at Hawk Chevy was great. Bill Platos awesome to work with! They made the entire process extremely easy. I would highly recommend them to anyone! More

Fast , friendly Staff at Hawk Chevrolet is very helpfull and friendly, They always try to satisfy the customer. They managed to get my car fixed same day witch is alw Staff at Hawk Chevrolet is very helpfull and friendly, They always try to satisfy the customer. They managed to get my car fixed same day witch is always a plus. More

Buy and service your chevy here! I purchased my car and get all my service done here and have never been disappointed. I highly recommend getting your vehicle maintenance performed he I purchased my car and get all my service done here and have never been disappointed. I highly recommend getting your vehicle maintenance performed here! More

Excellent Service Excellent service every time I visit Hawk Chevy. I highly recommend. Fast service and respectful customer service. This by far is probably this best s Excellent service every time I visit Hawk Chevy. I highly recommend. Fast service and respectful customer service. This by far is probably this best service department in Chicagoland area More

service i msatisfaied with the servics.Staff at Hawk Chevrolet is very helpfull and frendly. They always try to satisfy the customer .They fixsed my car i msatisfaied with the servics.Staff at Hawk Chevrolet is very helpfull and frendly. They always try to satisfy the customer .They fixsed my car came day th More

Very good service Friendly nice quick service. Awesome call back time. Good recommended service took care of my very well i enjoyed dealing with the service guy that he Friendly nice quick service. Awesome call back time. Good recommended service took care of my very well i enjoyed dealing with the service guy that helped me. More

Review of service appointment Great customer service as always. Service associate was indept with his diagnosis. Customer service representative Jennifer was friendly and kind. Wil Great customer service as always. Service associate was indept with his diagnosis. Customer service representative Jennifer was friendly and kind. Will be back again for future maintenance. More

Great experience as always. They always do a great job when I come in to the dealership. I came in as a walkin and had a bit of a wait, but I was in and out sooner than expected. They always do a great job when I come in to the dealership. I came in as a walkin and had a bit of a wait, but I was in and out sooner than expected. More

Good experience Good job on the service I needed and well explain. I will recommend it in my experience. I am planning on taking back my car for an additional service Good job on the service I needed and well explain. I will recommend it in my experience. I am planning on taking back my car for an additional service. More