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Advantage Chevrolet of Bolingbrook - Service Center
Bolingbrook, IL
1,292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,292 Reviews of Advantage Chevrolet of Bolingbrook - Service Center
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October 07, 2014
Good car salesman bad car service Took my Chevy Equinox for it's first oil change and to get my defogger checked cause it was giving me problems on the cold mornings we been having. I Took my Chevy Equinox for it's first oil change and to get my defogger checked cause it was giving me problems on the cold mornings we been having. I just got the car in may so I thought I could get it looked at like my AC switch that wasn't working when I first bought the car and they fixed right away, can't remember the name of the service guy that took care of me cause he didn't say who he was. Had like an attitude when he asked if I had an appointment which I told him I made it online an called the day before to confirm and then for him to tell me it wasn't in the system. I thought my car was under full warranty so I thought I wouldn't be charged to get it checked and was told that I was gonna have to pay just to check it which I told him to forget it cause I didn't felt like I was getting treated right from the start and he didn't bother to check first if the car was under warranty. When my car was done nobody came out to explain to me like they did to the person before me to see what was done to my car or anything so I'm not sure if I want to go back for any kind of service there. More
by jcas72
Employees Worked With
Don't know
April 16, 2014
Waiting on Pins and Needles.. My Malfunction Indicator Lamp came on and also "check engine light" I took it in on a Saturday morning and had a diagnostic done and it was determined My Malfunction Indicator Lamp came on and also "check engine light" I took it in on a Saturday morning and had a diagnostic done and it was determined that my thermostat need to be replaced. I was told it was going to cost me $$$$ to get it replaced. I wasn't too happy about that. Two hours later, Doug came back out and pull me to the side and had a smile on his face and said I'm going to be very happy with what I had to pay. I could have "shouted" when I saw that I owed $0 because it was covered under my warranty. I've always gotten good service and the employees are always very friendly. I love the new service department. More
by allpurple
March 19, 2014
I had purchased a car from the dealership a couple months before and was extremely satisfied with the experience. Yesterday, I went in without any power steering and was told that, as it was not considered p before and was extremely satisfied with the experience. Yesterday, I went in without any power steering and was told that, as it was not considered part of my warranty (which covers power steering, but not electric power steering--which my car has), I would have to pay money that I do not have. Between the service department and the used car department, I was able to have my car fixed in a way that would not bankrupt me. I am eternally grateful to Doug Steen and John Fischer. I would recommend this dealership and the service center to anyone I know and I plan on purchasing more cars from there in the future. More
by asb88
Employees Worked With
John Fischer, Doug Steen
February 05, 2014
The new service dept drop off shop is really a nice new addition to the dealership. Samantha was awesome as always and the mechanics did a great job and just under the estimated service time. addition to the dealership. Samantha was awesome as always and the mechanics did a great job and just under the estimated service time. More
by DZawitaj
Employees Worked With
November 13, 2013
Eric is AMAZING!!! There was one day that Eric was not there, I left him a message and Doug called me back. I really do not like dealing with others but Doug was just as great. I brought my car before som there, I left him a message and Doug called me back. I really do not like dealing with others but Doug was just as great. I brought my car before somewhere else and the service was not great. After that, I ALWAYS bring my car the Chevy. Charles took care of my mother even with him being on vacation. That's a team player! I know Charles from high school but that doesn't mean anything. He treats me like a regular customer. I would tell everyone about CHevy!! More
by LAustin301270
October 22, 2013
Quick service as always keep up good work. Samantha did a great job letting me know what work should be done next. Thank you again great job letting me know what work should be done next. Thank you again More
by Tallen25
Employees Worked With
August 16, 2013
Brought my Cruze in for an oil/ filter change, met by Erik & Sam w/a friendly greeting as always (I bought there & am a repeat customer). We checked to see if all the maintenance was caught up (I like th Erik & Sam w/a friendly greeting as always (I bought there & am a repeat customer). We checked to see if all the maintenance was caught up (I like that the information is on file in the system, makes it easier than trying to remember WHEN something was last done!), chatted a couple of extra minutes then I went off to look at some of the cars on the lot (Just eyeballing!) and chatted a bit with some of the salespeople (Bryon, Barry) while to car was being serviced. Even though I was on the premises for about 40 mins. (start to finish) it didn't feel like it because of the relaxed, friendly and professional atmosphere of the people there. The people at Advantage are a great group to work with! More
by Cruze1701
Employees Worked With
Other Employees :
Byron Mendoza, Barry Khatib
June 14, 2013
The Service Department was great. They were able to accommodate a rush order and installed my accessory in enough time for me to make my trip out of town without rushing. accommodate a rush order and installed my accessory in enough time for me to make my trip out of town without rushing. More
by AngelaCobb
Employees Worked With
Doug Steen, Humberto Montemayor
June 11, 2013
I took my car to Firestone to diagnose the suspension noises, because my GMPP was expiring on June 6, 2013. They reported back that the front suspension noise was due to bad struts and recommended repla noises, because my GMPP was expiring on June 6, 2013. They reported back that the front suspension noise was due to bad struts and recommended replacing the strut, strut mounts and sway bar links. They reported that the rear noise was due to a bad/leaking driver side rear shock and recommended replacing both rear shocks, as they need to be replaced in pairs. I made an appointment with Advantage Chevy of Bolingbrook to fix the suspension noises in the front and rear and told them what Firestone found. I took my car to Advantage for the appointment. Doug Steen called to report that noise was the front driver side sway bar link. I went to pick it up, but wanted to make sure the noises were gone, so I went for a test drive with a tech and the noises were still there, just driving around their parking lot. I reported to Doug that the noises were still there. I asked Doug about the driver side rear shock that Firestone reported as leaking. He said they didn't see any leakage. I left the car with them for further testing. The tech couldn't find anything else wrong. I picked up the car and could still here the noises between work and home. I called GM Customer Care and spoke to Karina and opened a Service Request. Karina spoke to Advantage and made an appointment for me. I drop the car off and Doug said that GM Customer Care can’t make appointments, and he couldn't get me in for a day or two. I left the car there. Doug called to have me come in for a drive with the tech. I made a map of the areas around the dealership where the noises were being made. They said that two of the noises were “normal” for a car with 71,000 miles, but that the steering shaft was clunking. They agreed to replace it and I told them they could have it for a week, as I was going out of town. I pick the car up the day I got back in town and still hearing the clunking noise in the rear, as one of the original complaints. I took the car back to Firestone and asked them to look at it again, and to let me get pictures of the leak. I stopped by Advantage with the pictures and Spoke to Doug (not much with Doug) as my issues are not being handled by Service Manager, Mark Burback. Mark said that he’s not just replacing parts, because of clunking noises. I told him I had photo proof of the leak/seepage. I showed him the pictures and he asks Doug to look up if the rear shocks are a covered part under the GMPP Major Guard. They say there not covered and Mark asked Doug to give me a print out that says, “Both rear shocks” “NOT covered”. I had my laptop on me and connected to Wi-Fi looked on the GMPP website and shocks are covered. So I go back to Mark’s office and show him. I also said the reason it says, “NOT covered” is because now, 4 weeks has gone by, and my GMPP is expired. I said look up any part that is usually covered under my GMPP, and it will say not covered. Mark comes back out of his office to Doug’s by Doug’s desk and he says that he’s not just going to keep replacing parts on my car. I said, I’m only asking for one of original issues that I came in with (leaking shock) to be replaced. I asked why doesn't he want to fix my car? It seems like warranty work is easy money. He said that the steering shaft that they replaced, he paid for. That he had to pay the $100 deductible again, since the original ticket was closed. Now I see where this is going. Since the ticket is closed again, he doesn't want to pay the $100 deductible. I don’t think that’s my problem, since one of my issues was a leaking rear shock. Seeing that I wasn't leaving with the stuff he was feeding me, he then said pull your car in out of frustration. Mark and his tech were looking at it and I walked over and said, so it’s leaking right. He said no. It’s normal seepage. I said then lets look at the other (passenger) side shock. There was not a drop of oil on the other shock. No signs of it leaking. I asked Mark if he even knew how shocks worked and he said yes, That there’s always a little oil that leaks out. Then I said that the passengers side shock must be broke then, because there’s no oil seeping from it. I said he didn't know what the xxxx he was talking about. At that point he said that I was to leave the property or he was going to call the cops and that I wasn't to come back. He told Doug that it GM Customer Care calls about my car… that all calls are to go to him. More
by shornberger
Employees Worked With
Mark Burbach
June 05, 2013
The dealership was very busy. The service consultant Doug Steen offered me a free shuttle to my home in Plainfield so I did not have to wait. Doug called me throughout the day to update me on the status of m Steen offered me a free shuttle to my home in Plainfield so I did not have to wait. Doug called me throughout the day to update me on the status of my vehicle and went out of his way to help me with parts. Doug was very professional, friendly, and helpful. I always get great prices on cars and service. It's worth the trip considering I live walking distance from another Chevy Dealer. More
by peppernpickles
Employees Worked With
Doug Steen
