Adams Toyota Kansas City

We visited multiple dealerships and by far had the best experience here. Were able to get exactly what we were looking for and Nick made the process so quick and easy!! experience here. Were able to get exactly what we were looking for and Nick made the process so quick and easy!! More

We planned to visit multiple dealerships, but ended up visiting just ONE! Ben Lewis @Adams Toyota in LS was phenomenal from start to finish and gave us the best buying experience. George, the SM was als visiting just ONE! Ben Lewis @Adams Toyota in LS was phenomenal from start to finish and gave us the best buying experience. George, the SM was also great, and very friendly to our family. We ended up with a beautiful 2020 Demo 4-Runner Lmtd. (I should also mention they bought a previous vehicle here in 2013, but Ben didn't help them, and it was an OK experience then) My mother was the Driver, my step-dad was the Buyer, and at home. Ben went the extra step of coming to our house to accommodate the Buyer, and both Mom and Pops were VERY pleased with everything. I did negotiate a bit, and Ben made sure everything was taken care of..... but the deal was reasonable to begin with. I'll be going back to see Ben when I'm ready for my TUNDRA! More

Najeme Nyoki is the best! I have bought all 4 of my vehiciles from him. He is honest and does not pressure you. Great guy! vehiciles from him. He is honest and does not pressure you. Great guy! More

I test drove a 2020 4Runner Limited today. The salesman couldn’t answer questions about the full time 4wd, that it utilizes a center differential to add power as needed to the front wheels. He did not go couldn’t answer questions about the full time 4wd, that it utilizes a center differential to add power as needed to the front wheels. He did not go over the other features and was basically disinterested in providing any information. I am a serious cash buyer and I was made to feel like I was a nuisance. More

I just bought the new 4runner from Najeme, after test driving it. I love the car and the way it drives. Thank you for the fantastic service always! driving it. I love the car and the way it drives. Thank you for the fantastic service always! More

This experience was terrible. We were misled and lied to three times by a inexperienced Salesman. I would not recommend this dealership to anyone. Adams Toyota could use more integity when dealing with the three times by a inexperienced Salesman. I would not recommend this dealership to anyone. Adams Toyota could use more integity when dealing with their customers. More

A 5-star experience in sales and financing. Great people doing an awesome job. It was a painless process. I feel like I made a couple of new friends. doing an awesome job. It was a painless process. I feel like I made a couple of new friends. More

I have been going to Toyota for all my services as well as vehicle purchases since 2005 and I have always received the best services. as vehicle purchases since 2005 and I have always received the best services. More

Great service, always professional and courteous! This is our 2nd Highlander we bought from Adam's. We are very happy with the service we received. our 2nd Highlander we bought from Adam's. We are very happy with the service we received. More

Lacking in Customer Service About a week ago, we decided to go looking at SUV’s--the Toyota RAV4 had great reviews so we headed for the nearest Toyota dealership. Our plan was t About a week ago, we decided to go looking at SUV’s--the Toyota RAV4 had great reviews so we headed for the nearest Toyota dealership. Our plan was to find a used vehicle with very low mileage. Since we live in Blue Springs, our first stop was Adams Toyota in Lee’s Summit. Ronnie Espiritu, the salesman there was very nice but unfortunately, none of the vehicles on their lot fit our needs. We left our number with him, asking him to contact us if the right one for us showed up. We then went back home--my wife did an online search and discovered 2 vehicles at Molle Toyota (which is across town from us). We ended up driving out there and found the perfect vehicle for us. On the way back home, we contacted the Adams Toyota salesman and let him know that we found one so that he didn’t need to try to find one for us. Once we had our new vehicle, I decided that a hood protector would probably be a good idea. So, my wife found one online (Toyota website) and we ordered it through the nearest Toyota dealer, which again was Adams Toyota. When I went to pick it up, I hoped to ask someone at that dealership a couple of general RAV4 questions (about setting up navigation and use of the USB to play music). This was on a Saturday morning. Now, if they had been busy, I might have somewhat understood the response. But they were all just standing around talking. I politely asked whether someone could answer a couple of questions about the RAV4. The response, from a man who I don’t believe was a regular salesman, was not a polite refusal (which I still would have a problem with) but instead a rude response. He questioned whether I bought this vehicle from them and then told me that since I didn’t, I needed to take it back to where I bought it to get my questions answered! A refusal is one thing but what bothered me most was the attitude, that I even "dared" to ask a question of them. I tried to explain that it was a couple of very general questions I needed help with but they made it quite clear that they were unwilling to answer any questions at all. I’m in my 70s and a very calm person normally but I actually ended up asking this guy why he was being such a jerk about it. Another person also came out who was the General Sales Manager there, While he wasn‘t quite as rude, he still was definitely not friendly or helpful. He repeated that if I had questions, then I needed to take them to the place where I bought the car. Here is the problem. You never know where your customers will come from. I’m sure you get some from advertising and some are repeat customers. You have to treat your customers right or you will lose them. Other new customers come from word of mouth. The point is: People talk, reviews are written, customer service matters. Fawning all over people who may buy from you and then treating them like they are enemies simply because they ended up purchasing from someone else is simply not okay. Even if the vehicle didn’t come from your own lot, how you treat potential customers is important. In this case, you have not only lost any future business from us but if anyone we know says they are also interested in a RAV4 (a real possibility since it was a friend’s vehicle that began our own search), we will definitely recommend that they avoid going to Adams Toyota. I hate writing reviews but the way you responded to a simple request for help that day was so out of line that I feel the need to warn others who may be considering buying from you. To end this review on a high note, the Parts Department was great. The hood protector we ordered did not fit this vehicle and that department gave us no problems at all about returning it. Just wish the rest of our experience here had matched. The difference between customer service at Adams and Molle Toyota are like night and day. The employees at Molle acted like adults and the ones at Adams (at least the ones in management positions) acted more like children trying to get even (???) Why, I’m not sure--because that attitude makes no sense whatsoever. You should be trying to keep all Toyota customers happy with the great service offered by Toyota so that those customers are singing the praises of the brand instead of warning people about which dealerships to avoid!! More