Adams North Charlotte

Never again long story short. . . When I showed interest online I received a call very quickly and told Charlie I was interested in 2 specific cars that there was long story short. . . When I showed interest online I received a call very quickly and told Charlie I was interested in 2 specific cars that there was nothing else I wanted and I had no money down. he guaranteed me that I would leave with one of those cars. So I get there and he tells me I can’t get either of those cars I have to get something else. He then tells me that sold one the night before and the other they wouldn’t be able to do with no money down which of course I was unhappy about because I explained over the phone that I was coming from out of state almost 2 hours away and would only come if I could get one of the cars I wanted He could have told me this the NIGHT before so I wouldn’t have wasted time coming up there. So he goes back to talk to his “manager” and says I could get the other one that I was looking at online but its at the other dealership. We drive to the other dealership to pick it up and there is this HORRIABLE smell in it Charlie agrees the car does smell “funny” and points out to me that it drives” funny” as well. So I decide that I’ll get the first one that they offered me even though its not the one I really want. And guess what. They tell me I can’t get it without 1500 down. I ask for an explanation. And of course they isn’t one. When I walked in that morning they were pushing me to get that car even though I said I didn’t want it and now that I want it I cant have it unless I have money down that I told them I didn’t have? I ask to speak to manager since Charlie has no idea what’s going on I really wanted to know what I couldn’t get the car. So I wait and wait as employees go in and out of the manager’s office laughing and eating I watch 3 people go in and tell him that some one wanted to speak to him and still nothing. So I asked to speak to him a fourth time and I finally get the assistant manager who finally explains to me what I’m unable to get the 1st car he assures me that they stand by their cars and there is nothing I should be worried about because of how they check their vehicles to ensure they are “up to par”. And I get the keys we go outside and I realize that I don’t have the key to the locking lug nuts. Charlie goes inside and comes back to tell me when I get home to go to a dealership and call Adams so they can pay to replace the lug nuts “it will only be about 20$”. I get home and call around. A dealership in my area charges 60-70$ to replace it. I call Charlie and he tells me he will check with his manger and give me a call back. 2 days go by, nothing I call him back and he tell me to call the other store and talk to “Josh” I call and leave messages and no one calls me back . . . long story short Charlie tells me they aren’t paying 60$ to replace my lug nuts that I can drive back up there to get them replaced or they can send the some lug nuts and I will have to pay for labor for the old locking ones to be broken and replaced. Instead of Charlie getting with his manger to correct the issue he tell me to “call Josh” I ask him if this is the arrangement you came up why do I have to call him he tell me “call josh” I ask him again why am I playing phone tag between u and your manager if this was something you were suppose to have set up he tells me again “call josh”. So I call josh of course hes unavailable I leave a message again and he calls me back completed disrespectful “OMG I can believe all this over a freaking lung nut, lady I’m not paying 60$ to replace a lug nut, did u call Charlie? And what did he say? OMG this lady. It’s a freaking lug nut I cant believe you’re acting like this over a lug nut” I stayed as claim as I could but when he started yelling at me over something his sales person did I couldn’t take it any more so now we’re on the phone yelling at each other over a lug nut that THEY said they would replace. Don’t go to the Tryon location if u do STAY away from Charlie. Charlie and Josh together that are two of the most unprofessional people I have every had to deal with in my life. Even after going to several shops in my area they offered to only cover 50$ of the labor to get the lug nuts off???? I should have walked away when I had the chance. Thankfully I only have to deal with the finance company once I but ive never been so belittle and disrespected for no reason in my life. over something that was promised to me that I had no control over.. Don’t do it to yourself stay away. wish there was enough space for me to type everything that happen real sketchy. REAL REAL sketchy More

Shocked!!!!! STAY AWAY FROM THIS PLACE! My husband drove for 2 hours to get to this place! Talked to Jeff and Richard who both lied about the condition of the truck he called about. The truc My husband drove for 2 hours to get to this place! Talked to Jeff and Richard who both lied about the condition of the truck he called about. The truck had rust and had been covered up just before he arrived!!!!!!!! WOW!! More