Acura of Wichita - Service Center

The team is professional. The video is great which is provided with the inspection. Appreciate quickly getting an appointment in the Service Department! The video is great which is provided with the inspection. Appreciate quickly getting an appointment in the Service Department! More

Waited 5 hours to have 4 new tires mounted and balanced. Appt was at 9:20...we were there at 9:10. We were told it would be done before noon. Used loaner car and returned at 11:00. At 12:00 we were then tol Appt was at 9:20...we were there at 9:10. We were told it would be done before noon. Used loaner car and returned at 11:00. At 12:00 we were then told it would be 1:00....asked for loaner car again for lunch. While at lunch received a text that it would be 2:30 before they were done. Came back at 1:00 and waited until 2:15 before car was done. We drove 300 miles round trip to continue to do business with you folks as I have had multiple MDX Leased Vehicles over the past 15-20 years for work and have bought 3 MDX's in the last 8-9 years for us personally on top of this. Very disappointed as Walser since you bought Scholfield's and Scholfields's prior to the purchase have been our Dealership of choice for many years. I used to tell everyone how good the service was here and that is why we drove so far but can't say that now...hopefully will be better in the future. More

I appreciate the service has always been awesome with Acura of Wichita. Byron does his best to accommodate and make sure I the customer has all the correct information to make a good decision for me and Acura of Wichita. Byron does his best to accommodate and make sure I the customer has all the correct information to make a good decision for me and my situation. I do wish Acura offered a pay option like Afterpay or Sunbit for the very expensive times we need repairs and extra money for the repairs. More

Great customer service! !!! I love the video provided with the inspection of the vehicle during the service visit. Byron is super informative and helpful as well. !!! I love the video provided with the inspection of the vehicle during the service visit. Byron is super informative and helpful as well. More

The team at Acura Wichita was highly professional and made me feel right at home. made me feel right at home. More

The service department did a good job. Attentive to my schedule. Thanks thanks thanks thanks Attentive to my schedule. Thanks thanks thanks thanks More

The Wichita Acura dealer did an excellent job in keeping me informed while they performed a seat sensor replacement recall on our 2021 RDX. They explained what they did and also showed us what dash message me informed while they performed a seat sensor replacement recall on our 2021 RDX. They explained what they did and also showed us what dash messages to be aware of in the event of a sensor malfunction. Very nice service! More

First time experience with MDX to have windshield replaced. Dealer advised of an outstanding recall which was also completed. Timely installation and quality dealership for future service requireme replaced. Dealer advised of an outstanding recall which was also completed. Timely installation and quality dealership for future service requirements. More

I was visiting Wichita from out of state for an overnight trip when my 2022 Acura MDX had a light come up on the dash indicating a problem with my AWD. I showed up at the service center without an appointme trip when my 2022 Acura MDX had a light come up on the dash indicating a problem with my AWD. I showed up at the service center without an appointment and the staff was kind and helpful. They ran all of the diagnostics tests to find out what the problem was and then reassured me my car was safe to drive home so I could get the repair done at my local Acura service center. I was kept apprised of what they were doing while I waited and how long the estimated wait time would be. Very happy with my experience at Acura of Wichita. More

The staff take time to explain what you want to know, and I love how you are sent a copy of the inspection report to review. Being able to just pay online when everything is complete is really nice too. I love how you are sent a copy of the inspection report to review. Being able to just pay online when everything is complete is really nice too. More