Acura of Wichita

I had a bad experience with another dealership. I was recommended to Walser. They connected me with Greg Jones. He was patient, professional and friendly. He answered all my questions and texts. It was o recommended to Walser. They connected me with Greg Jones. He was patient, professional and friendly. He answered all my questions and texts. It was one of the better buying experience for me. More

I’ve had 2 MDX’s and decided to downsize to a RDX. I love this vehicle! Greg Jones was great to work with. Very knowledgeable and extremely helpful & patient with me as I was trying to take in all the f love this vehicle! Greg Jones was great to work with. Very knowledgeable and extremely helpful & patient with me as I was trying to take in all the features this SUV has! love driving it. Handles extremely well. More

Bad first time experience with auto dealership Moral of my story: They'll shoot you in the foot to get the vehicle sold to someone else to get rid of it fast and for sure don't take the salesperson Moral of my story: They'll shoot you in the foot to get the vehicle sold to someone else to get rid of it fast and for sure don't take the salesperson for their word. I've never had much experience dealing with car dealerships. Walser Acura and Walser Mercedes-Benz really handled the situation poorly. I was ready to purchase a mini van, set up an appointment with the sales department day before yesterday to come take the vehicle for a check up yesterday to a local mechanic, and told them that I had the check ready for it as well to purchase it. They gave me their word that they could hold it for me and get all the paperwork done later in the evening yesterday. Yesterday afternoon they told me that another customer is also looking at the vehicle and was going to purchase it through the Walser Mercedes-Benz dealership. They said they didn't want to make me nervous or anything and then had me fill out paperwork while I was at work, which gave me false hope yet again. Long story short, the head managers at both dealerships decided to sell it to the other customer so that they wouldn't have to go through the loop hole of me taking it to a local mechanic and the sales team at Walser Acura didn't keep their word. They clearly did not care about me as a potential buyer, but only cared about selling the car. I feel cheated, dissatisfied and disappointed. The salesmen were so nice to me, but their sorry's are empty and meaningless. I was not advocated for by them More

Excellent car buying experience Called Monday morning, test drove the car at lunch and bought it by dinner. Earl was awesome to deal with. very polite and respectful. went out of his Called Monday morning, test drove the car at lunch and bought it by dinner. Earl was awesome to deal with. very polite and respectful. went out of his way to help us and get the car we wanted. He noticed a nail in the tire and had new tires put on. because as he said " its the right thing to do regardless who buys the car". its statement like this that makes me feel like they care about you the buyer and not just selling a car. Wes the General Manager was great and really helped seal the deal for us. More

seamless process, excellent service We purchased a used Mazda for our daughter. Christina and Chelsea provided excellent customer service and the process was seamless. We were in and o We purchased a used Mazda for our daughter. Christina and Chelsea provided excellent customer service and the process was seamless. We were in and out as the new owners of a quality car within 3 hours! More

Good experience! Luke was great to work with during my used MDX purchase. All at the dealership were friendly & helpful. Trade in was fair too. Good experience. Luke was great to work with during my used MDX purchase. All at the dealership were friendly & helpful. Trade in was fair too. Good experience. More

Exelent service When entering the dealership Samantha Abbot greeted me with a big smile and enthusiastic attitude even though I told her I was looking at a lower pric When entering the dealership Samantha Abbot greeted me with a big smile and enthusiastic attitude even though I told her I was looking at a lower priced used car they had there. There was a mechanical issue with the car which she took charge of and got fixed for us and kept us informed on the status day by day. Samantha made my car buying experience pleasureable instead of what it usually winds up being. Thanks for the good service Samantha! More

Great customer service We bought a used MDX and Conner helped us. He was very informative and never made us feel like he was rushing through the process. He sat in the vehic We bought a used MDX and Conner helped us. He was very informative and never made us feel like he was rushing through the process. He sat in the vehicle with us and explained how to operate all of the electronics and we asked many questions. Wes, his manager was also very friendly and helpful. This is a dealership that I believe would make anyone feel welcome without making you feel pressured. More

Buying a car made simple Earl wood was simply amazing very kind and helpful his knowledge about the car made me very comfortable I would highly recommend him to everyone thank Earl wood was simply amazing very kind and helpful his knowledge about the car made me very comfortable I would highly recommend him to everyone thanks for for your kindness More

Easy used car experience This was my first car purchase and it was much easier than I anticipated! I had located a used car I was interested in at Walser Acura and initially c This was my first car purchase and it was much easier than I anticipated! I had located a used car I was interested in at Walser Acura and initially contacted them through cars.com. The process of test driving, putting down a deposit, exploring financial options and closing the deal was smooth and easy. Samantha, my sales contact, was easily reached by text, call and email with any questions or concerns I had. I can't recommend working with her more!! More