Acura of Wappingers Falls - Service Center

I like to retract my previous review. I would like to take this opportunity to personally thank Eddie Egan, Joe, and the entire Acura team of Wappingers Falls for going above and beyond a I would like to take this opportunity to personally thank Eddie Egan, Joe, and the entire Acura team of Wappingers Falls for going above and beyond and exceeding my expectations. After having a lengthy conversation with Eddie the Service manager. He did everything both personal and professional to assist me in my time of need. I can’t begin to express my sincere gratitude for everything that Eddie did. Again, I can’t thank the entire team enough for all that they’ve done by putting the customer first. They are a class act dealership. More

Service 👎1. Tried to blame me for my 2017 Acura TLX v6 Service 👎 1. Tried to blame me for my 2017 Acura TLX v6 which kept cutting off while driving in the middle of the highway, which put my life in da Service 👎 1. Tried to blame me for my 2017 Acura TLX v6 which kept cutting off while driving in the middle of the highway, which put my life in danger multiple times, until Acura corp did a recall and it was fixed. Initially they blamed me and wanted me to pay for diagnostic at $138 and hour. Thanks Acura of Wappingers Falls. 2. Tried to blame me for my 2019 Acura TLX v6 Aspec which it’s electrical system failed on me. Charged me $279 for a loose wire which they blamed me for, then car fails two days later the same way, while driving, leaving me in danger once again. Called Acura corporate, they got them to realize it was a recall again, battery fan, and they are fixing it now, but also trying to keep my $279 which they charged me a week before to fix this issue. Thanks Acura of Wappingers Falls! Here is a common video about the issue they charged me for. https://youtu.be/oOkmFUBIL64 3. Never provided me with a loaner in any reasonable amount of time. Never returns calls or text messages. This place is a nightmare. Please avoid this dealership at all costs, they are just about making a quick buck and do not care about the customer at all. Service is a dead end! Safe to order parts from here, but always compare prices from other dealerships, this place can’t be trusted. They also priced me the same car I have now for close to $100 more a month (i ended up buying it from another Acura dealership). I only brought my car here for service bc it was my only option when Acura roadside service towed it. Worst experience i’ve ever had from any business in my entire life. I’ve never felt so mistreated. More

Cautious Optimism I am cautiously optimistic that the dealership will resolve the issue today and works things through to a positive result. Let's hope for the best. I am cautiously optimistic that the dealership will resolve the issue today and works things through to a positive result. Let's hope for the best. More

this dealership has the most amazing staff and service by far. i recently purchased the new 2020 tlx and brian my sales provider was exceptionally helpful and attentive to all my needs about the car. it was far. i recently purchased the new 2020 tlx and brian my sales provider was exceptionally helpful and attentive to all my needs about the car. it was by far the easiest deal ever made and questions about my car were answered and explained in detail. i highly recommend this dealership to anyone who is in the market for buying or leasing a car! great job guys!!! More

Best of the Best I've been to various dealerships for sales and services and I have to admit, Acura of Wappingers Falls has to be the best yet.... The team there belie I've been to various dealerships for sales and services and I have to admit, Acura of Wappingers Falls has to be the best yet.... The team there believes they are there to serve (Eddie, Joe, and all the rest) I recently went to Service for an oil change. From the time I entered to the time I left, I was treated like being in the Waldorf.. Friendly, accommodating, timely, and with kid gloves..... (only difference is pricing is alot more reasonable, haha) If you want a good experience, please give them a try,,,, Now, I must add, that we also should be nice and friendly.. If we go in and act like we are owed respect, we probably won't get any.. but if we go in with mutual respect, then I guarantee you, you will come out feeling pampered.... ....... More

My name is Henry Mikhail. I bought my 2015 Acura TLX from this dealership in 2018 and have been servicing it there exclusively. Neel (mostly) and on one occasion Joe in the service department went beyond the this dealership in 2018 and have been servicing it there exclusively. Neel (mostly) and on one occasion Joe in the service department went beyond the call of duty to handle my service needs. Always prompt, efficient, friendly, knowledgeable and professional. I’d rate Neel and the service department 10 out of 10. More

Always a pleasure going to Acura of Wappingers Falls for service. The staff is friendly, knowledgeable, and trust worthy!!! A++ service. Free oil changes with purchase or lease is also a huge bonus! service. The staff is friendly, knowledgeable, and trust worthy!!! A++ service. Free oil changes with purchase or lease is also a huge bonus! More

Thoughtful and through. The service department has not missed a beat since the transition from John to Eddie. Any time I've had to bring one of my vehicles in for service The service department has not missed a beat since the transition from John to Eddie. Any time I've had to bring one of my vehicles in for service they have always provided A1 customer service and made sure they clearly explained what services I would need immediately and those I could put off. More