Acura of Wappingers Falls

Friendly Service, Great Deals, Nice cars Walked in there on a Saturday afternoon and the sales person Mansoor Ali went above and beyond to make my buying experience great. he was also very he Walked in there on a Saturday afternoon and the sales person Mansoor Ali went above and beyond to make my buying experience great. he was also very helpful on finding the right car for me. I would recommend Acura of Wappingers Falls and see Mansoor Ai. More

Outstanding! We had an outstanding experience purchasing our 2017 RDX at Acura of Wappingers Falls in New York. Our sales representative, Marquese Lewis couldn't We had an outstanding experience purchasing our 2017 RDX at Acura of Wappingers Falls in New York. Our sales representative, Marquese Lewis couldn't have been more helpful and accommodating. He was extremely knowledgeable and answered all our questions without hesitation. Marquese also helped us with comparisons of other vehicles similar to the RDX. Additionally, Mike Smith the Finance Manager was knowledgeable and great to work with. All employees at this dealership were professional and courteous. We previously owned (and traded in) an older Acura RDX; and from experience can say the Service Department is excellent at this dealership. More

Bought 2017 TLX Sent an email to the dealership for a price. Received a great price so drove the hour and a half down there. We thought they would give us less for Sent an email to the dealership for a price. Received a great price so drove the hour and a half down there. We thought they would give us less for our car but they gave us more than we thought we would. Vince and Joe were wonderful to work with. Would definitely go back when we need another Acura. More

Excellent experience Overall experience was excellent .. the salesman Colin went above and beyond to help us select the right car . We are very pleased with his service.Hi Overall experience was excellent .. the salesman Colin went above and beyond to help us select the right car . We are very pleased with his service.Highly recommend Acura , I feel safe driving the car with my kids. More

Sales manager Joe Looman worst service ever!! Sales manager JOE LOONMAN has no customer service skills and is a liar !! MUST READ THIS BEFORE DEALING WITH THIS ACURA LOCATION! I lease a 16 RDX an Sales manager JOE LOONMAN has no customer service skills and is a liar !! MUST READ THIS BEFORE DEALING WITH THIS ACURA LOCATION! I lease a 16 RDX and when I purchased my lease I was told by Andrew that everything was covered, only things I was financially responsible for was my gas and car payments. During my oil change last week Eddie from service, might I add is always exceptionally professional kind courteous and respectful, explained that next oil change I will need to replace wipers filters and couple other things. I tried to explain to Eddie that I purchased a maintenance package and should not be paying for anything as I was told at time of purchase. Eddie recommended speaking with sales manager. So I left service and drove up to sales requested to speak to the sales manager. I was greeted by 3 people offered drinks or a seat. I stood waiting for Joe the sales manager who made me wait 20 ministers standing in front of his office while he was talking to a salesman and on his computer. Joe Loonam finally came out and was rude, continued to cut me off when I was explaining what happened during my purchase and during my service appointment. He said he's been in this business for over 20 years and NOBODY ever says that everything in a lease is covered that it's unheard of and basically called me a liar. I told him Andrew is the one who sold me the car and package on December 5th 2015 ... I signed papers in the other office with a heavy set man who might I add did not allow me to read through because he was rushing to get home, the place had closed and I was the last sale of the night, he was summarizing what was on each page and he ALSO mentioned I was only financially responsible for my gas and car payments only. Joe the sales manager continued to imply that nobody ever said this to me and he is not willing to give me this package that I was told I was getting. He began raising his voice and would not let me speak so I stood up and walked out and spoke out loud that he is the liar not me and I will never buy from this Acura location ever again! And I walked out. Joe followed me outside, chasing and yelling my name held My car door open when I tried to close it and was yelling in my face that he was going to sue me for what I just said to him and he is going to have the buyers inside sign affidavits against me because he is going to sue me. I was scared and terrified of what he was going to do to me next. I felt he was going to strike me from his raging anger. Joe Loonam is the worst sales manager I have ever been in contact with. No customer should ever feel threatened for there lives! Highly recommend acura in Middletown! More

Fast and easy service with a smile. Everyone from the time I walked into Acura of Wappingers Falls was nice & accomodating. My trip was great and a no nonsense car buying expeirence. Everyone from the time I walked into Acura of Wappingers Falls was nice & accomodating. My trip was great and a no nonsense car buying expeirence. More

Service They want to compliemnet service at acura I jave nothing but problems. At first they were nice. But i needed a front plate bracket order and now its b They want to compliemnet service at acura I jave nothing but problems. At first they were nice. But i needed a front plate bracket order and now its been 2 weeks and it was just ordered when i had to go in for a 2nd time and complain. John was very helpful and concered something so simple couldnt be ordered for almost two weeks. More

Very thankful All the services are excellent, especially the sales person, Mss. Adenike Dean, was very professional and helpful. Thank you for everything. I will re All the services are excellent, especially the sales person, Mss. Adenike Dean, was very professional and helpful. Thank you for everything. I will recommend to my friends... More

Inept Day 1, picked up brand new car, drove directly to service center...navigation did not work. Was told it might just take longer...it didn't! Returned 2 Day 1, picked up brand new car, drove directly to service center...navigation did not work. Was told it might just take longer...it didn't! Returned 2 days later for repair. Was called to retrieve car that same afternoon, Nav. screen now worked, but nav system did not! Oh, and they left greasy mud Inside my new car. Next day they deliver my car, nav. System fixed, with the promise of showroom detailing...they delivered it with the interior covered in white lint and water spots, with the center console damaged, and more stains on the interior. To make up for these errors, they offered a free remote starter...the car came with one. Then they offered any accessory of my choising...none of which I wanted or needed, as the car had all 3 packages. Then they offered a maintenance contract, which I accepted just to try and put this behind me. They agreed to replace the console they damaged, and were to call me the following tuesday, when the part came in. It's now Thursday, and I haven't heard a single word from them. Pity, cause this was their last chance to prove there service center was not Inept, and they have failed miserably! If you must buy an acura, do not buy it here! They talk a good game, but the result is deplorable. More

Unethical - unprofessional - second rate car This dealership refuses to refund unused money collected for DMV fees. They won't even pick up my certified letter to them at the post office. They ow This dealership refuses to refund unused money collected for DMV fees. They won't even pick up my certified letter to them at the post office. They owe me $196 and it looks like I'll have to take them to small claims court to get the money. My salesman Luther Johnson, is ignoring 4 emails and 3 voice mails in my attempts to remedy the issue. As for the car, the 9 speed transmission is garbage. It can't find gears, it surges the car when you brake at low speeds and there is an intermittent vibration at speeds over 60 which they acknowledge and tell me there won't be a fix until 2017. Acura client services has been worthless with regard to getting my refund, fixing my car or giving remuneration for an inferior product. You can do a lot better than this dealership and the TLX shAWD. More