Acura of Valley Stream - Service Center

I have brought my 2011 MDx to VS Acura many times. The staff is wonderful to deal with. From the minute you walk into the service dept.the parking lot attendants, service writers and manager are eager to staff is wonderful to deal with. From the minute you walk into the service dept.the parking lot attendants, service writers and manager are eager to help you with your service needs. I had my previous MDX serviced at another dealer which had poor customer service, but VS Acura service is outstanding, honest and they take a lot of pride in their jobs. More

I took my 2005 TSX for service for a warranty On my seat I took my 2005 TSX for service for a warranty On my seat belt and never got a call When the part came in I called three weeks later And they told I took my 2005 TSX for service for a warranty On my seat belt and never got a call When the part came in I called three weeks later And they told me they called which is crap When I picked up my car that day it was not washed Or vaccumed out they are very rude and I'm not Happy I had to call to check on my part they Told me they would call me and did not More

I would never recommend this dealership to anyone. Just like the reviewer below we had some warranty work done with replacing the rack and pinion and when my husband picks up the car after 1.5 weeks he hea like the reviewer below we had some warranty work done with replacing the rack and pinion and when my husband picks up the car after 1.5 weeks he hears a thumping noise in the car when he hits the brakes. Don't understand what happened but Norm claims that it wasn't his fault I don't understand whose at fault but we bought this car only 1 year ago and I have spent over 3k$ on this car not fair! More

Buying my Acura from STEVE VERGA was an AMAZING experience. His professionalism is balanced by his friendliness and grace. The Service department however has continued to make my life considerabl experience. His professionalism is balanced by his friendliness and grace. The Service department however has continued to make my life considerably difficult since the beginning. A) They up-sell EVERYTHING. It has gotten to the point of a running joke between me and my friends who go there secondary to the warranty coverage. We have had our cars checked out for specific issues prior to arriving at the Valley Stream service department only to have Acura add on a half-dozen "needed" services each time. I'm sure this commonplace for all dealerships...but that doesn't make it any less frustrating. B) They incorrectly installed the rack and pinion (under warranty) which ruined my steering and handling. Granted, i didn't bring it back them when i started having steering issues as i don't trust them...so i am partially at fault for dragging the issue on. C) After correcting issue 'B'.....without admitting fault of course....they incorrectly performed a wheel alignment which was blatantly off by their own computer's specs. When i questioned it, Ivan gave me a bogus answer that was ridiculous enough to get two unrelated customers laughing simultaneously. I insisted that the alignment be perfected...and it was...after arguing with them. What was "impossible" became possible with a little focus and diligence. D) After correcting 'C', they addressed my Navigation issues which were straightforward: it worked fine once it initiated, but there was a delay in booting up. I asked them to "CHECK IT OUT." I did not consent to a repair. I was not informed of the risks/benefits/alternatives to the request. After they evaluated it, the entire Navigation system is now non-functional...along with my clock and audio controls. Had i known that they were going to assassinate the entire system....or had i known that there was a risk of such...i would have simply dealt with the delay. I believe they intentionally sabotaged the system assuming my after-market warranty program would replace it....they did not. After the fact, they want $4,500 to replace the system.....a system that was functional when i brought it to them. I hope i can get some justice within the legal system over the next few months....because unfortunately ethics alone is not enough to drive this Service department. J.C More