Acura of Valley Stream - Service Center

Courtney Jackson was exceptional! Her professionalism, knowledge, positive attitude and attention to detail were outstanding! She was thoughtful to review with me my 36 point inspection. knowledge, positive attitude and attention to detail were outstanding! She was thoughtful to review with me my 36 point inspection. More

I didn’t have an appt and the advisor was very helpful and accommodating and to top it off I didn’t have to wait long. and accommodating and to top it off I didn’t have to wait long. More

Incompetent Service Department The service department is a joke. I was buying a car from a private party in the New York area. I couldn't look at the car myself so I had the selle The service department is a joke. I was buying a car from a private party in the New York area. I couldn't look at the car myself so I had the seller take it to Valley Stream Acura to get the car inspected. The inspection was 130 bucks but I thought, well worth it. They told me that is showed a code for compression issues but when they compression tested it, it was fine. They stated nothing else was wrong with the car. I fly out from Chicago with the intention of driving the car back. When I picked the car up, the hood shocks were shot, the radio didn't work and the cars front suspension was shaky and the steering wheel was pulling to the left really badly. When I got the car back home 3 different shops said I needed lower control arms which cost me 600 bucks. The radio and the hood shocks were easy fixes but it would have been nice to know about the issues. When I called them about the lower control arms they tried to justify their miss. All 3 shops said it was an easy find and that if they didn't find it they didn't even bother inspecting the suspension. They refused to give me a refund. You cant trust this place. Dont bother going there! More

Shady repair service I brought my 2008 Acura Rl in for service around Nov of last year(2017). Vehicle had a little over 31;000 miles on the odometer. To be clear the servi I brought my 2008 Acura Rl in for service around Nov of last year(2017). Vehicle had a little over 31;000 miles on the odometer. To be clear the service center is on Merrick rd. In LI. I had a heavy vibration within the braking system. The diagnosis was worn and warped brake pads and rotors on all 4 corners. I was surprised, thought maybe front rotors were worn. The price of this service was a wooping $1700! They told me that the brake pads were more expensive because they were Bremen pads. Rotors were from Acura. After service was complete I drove home which is only about 10 miles max and vehicle. Felt fine. So that you can completely understand my perspective you have to understand that I have 2 other vehicles that are driven daily by me and my wife to work. Only drive the Acura when going away or to special events. With that said I drove the for short distances over the next couple of months on and off. Soon I began to feel a slight vibration in the braking system again. Didn’t pay it a lot of attention because it would be impossible to have a brake problem after $1700 in service and driving less tha5 a thousand miles since service. Car sat up for a while and about 4 months later we took a trip to Atlantic City. This is about 2 1/2 hour ride. During this trip innoticed that the vibration in the braking system was back. Took another trip to Jersey in August of this year and stopped at Acura dealership of Denville in which I actually purchased this vehicle. Asked for an oil change and asked them to check the braking system. Mileage on car at this point is approximately 33,000. Diagnoses was front rotors were warped, I was in disbelief. I am not and aggressive driver and this car sits in my driveway under a car cover for weeks at a time without being driven. Now we’re ill take responsibility is the fact that during the first sign of brake issues I should of returned vehicle and maybe it would of been in the range of the warran. Which was only 3-4 months or 3000-4000 miles. I was clearly under the mileage but a year late in terms of months. My main issue is how is this possible. Brand new rotors and brake pads on all 4 corners , less than 3000 miles since service and rotors are warped. Doesn’t make since. My opinion is they never replaced rotors, It’s the only thing that makes since. I would never take my vehicle to the Merrick rd service center again. $1700 problem still exist. Something shady has occurred in there service center. Wonder if anyone else had a similar issue. More

Do Not Use Them. You will be Aggravated!!!!!!!!!!!!!! Do Not Go To Acura of Valley Stream. I sent my Car in for a warranty Repair and they said that it would take several days to repair. They kept my car Do Not Go To Acura of Valley Stream. I sent my Car in for a warranty Repair and they said that it would take several days to repair. They kept my car for two full weeks. They lent me a loaner car which I barely used and kept garages. when I returned it, they claimed that there was a very minor scratch on the headlight and that the tire rims were scuffed and demanded over two thousand dollars in repairs. They then made a claim against my car insurance company claiming that I caused damage to the car. Do Not Deal with them, You will be Aggravated!! More

Wonderful Experience! Sunny was extremely helpful and courteous when I called with an question I had pertaining to a returned vehicle. He immediately answered my question Sunny was extremely helpful and courteous when I called with an question I had pertaining to a returned vehicle. He immediately answered my question and had a thorough knowledge of what I was looking for. I will definitely use this dealership in the future. More

THE BEST PLACE TO HAVE YOUR CAR SERVICED The service center at Acura of Valley Stream is the most professional run service center. I have 2 MDX's ,and an RDX which I service at Acura of Valle The service center at Acura of Valley Stream is the most professional run service center. I have 2 MDX's ,and an RDX which I service at Acura of Valley Stream. The staff is very professional and accommodating. The Service manager and service writers are extremely knowledgeable and professional. I've been to other Acura service centers, and Acura of Valley Stream is one of the best places to have your car serviced. Its because of people like Mike, Courtney &Stephanie that keeps me as customer of Acura of Valley Stream. . More

Warranty Be aware of this dealer they don't stand by their warranty I bought a MDX had a issue under the warranty they did NOT want to fix the problem had n Be aware of this dealer they don't stand by their warranty I bought a MDX had a issue under the warranty they did NOT want to fix the problem had no choice but to go to another dealer and they took care of it at no additional costs by warranty . The manager of Valleystream service is nasty unprofessional terrible customer service . I Will not buy a car from this dealer again !! More

Great Service!!! After a disaster in customer service at another dealership, Acura of Valley Stream restored my confidence in the Acura Brand. They treated us with gr After a disaster in customer service at another dealership, Acura of Valley Stream restored my confidence in the Acura Brand. They treated us with great respect and exemplary service. They resolved a fairly complicated problem and I LOVE my car as much as I did 10 years ago when I purchased it. Thank You Acura of Valley Stream!! More

I have brought my 2011 MDx to VS Acura many times. The staff is wonderful to deal with. From the minute you walk into the service dept.the parking lot attendants, service writers and manager are eager to staff is wonderful to deal with. From the minute you walk into the service dept.the parking lot attendants, service writers and manager are eager to help you with your service needs. I had my previous MDX serviced at another dealer which had poor customer service, but VS Acura service is outstanding, honest and they take a lot of pride in their jobs. More