Acura of Valley Stream - Service Center

BEWARE! !!!! The service department at Acura of Valley Stream, NY is not competent, honest or professional!!! My Acura MDX was running perfectly and sounded !!!! The service department at Acura of Valley Stream, NY is not competent, honest or professional!!! My Acura MDX was running perfectly and sounded quiet and smooth prior to choosing this service center to perform a Recall repair. The recall repair was done, but they damaged my exhaust catalytic converter during the process of the repair. I noticed this loud sound when accelerating and during idle almost immediately upon leaving the service department. I immediately called and complained to the service rep, but she (Courtney) said the tech had left for the day and to bring car back next week when she would be back at work. I bought the car back and they tried every trick or thing they could think of to keep from taking accountability for the problem they caused. They even tried to claim that the exhaust was damaged from a prior accident, and had insurance adjuster come to inspect vehicle and I knew this was not going to be covered as the accident was on the right rear of the truck, and the catalytic converter is up front and has to be removed to make the recall repair. This whole experience has been a mess and ultimately I called Honda/Acura corporate office to make a complaint and I am still awaiting for them to make a decision based upon my complaint. If need be I will file suit and let judge decide. My humble advise is if you like the Acura brand of cars and trucks, and you also value your time, and hard earned money-I would not choose Acura of Valley Stream, NY to service your vehicle. Save your self from the incompetent repairs, lies, no communication, no leadership and complete absence of customer service this place serves up on a regular and consistent basis. FYI- its been 3 weeks and I am still waiting for a call back from the manager, Norman Ryder. He is never there and I have called to speak to him or his boss and no one is ever available. This place is the bottom of the barrel in regards to service centers and I am shocked and appalled by the level of incompetence, rudeness and overall disregard to assist customers. In hindsight I wish I read the online reviews and ratings of this place prior to having my recall performed here. My only hope is to educate others from making a costly mistake. Especially when we invest several thousands of dollars into purchasing a vehicle and we take it to dealer to get service. I implore all who read this review to stay away from this place and choose another service center for repairs. More

Lousy Service! I mean very lousy service. For more than a week, I have been trying to order a tail light for my 2020 MDX. Each time I call, I get a recording that I mean very lousy service. For more than a week, I have been trying to order a tail light for my 2020 MDX. Each time I call, I get a recording that puts me on a long hold for a good 20 minutes or so. Eventually someone comes on and transfer me to someone else who either cuts me off or put me on hold a second time and do not return. Today, 4/22/24 I've called four times and still haven't been able to speak to anyone. I stay on a long hold forever and then the line gets cut off each time I call. More

Came in for scheduled oil change and tire rotation. As usual the staff was professional and courteous. The service was quick and thorough. I like that customers are provided recommendations for future As usual the staff was professional and courteous. The service was quick and thorough. I like that customers are provided recommendations for future maintenance. The excellently appointed and stocked waiting area is another plus. More

Got duped out of $6,000 and my check emission light is still not resolved. still not resolved. More