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Acura of Valley Stream - Service Center

Lynbrook, NY

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rated
53 Reviews
Call Service Center (516) 758-5788

53 Reviews of Acura of Valley Stream - Service Center

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April 22, 2024

Lousy Service! I mean very lousy service. For more than a week, I have been trying to order a tail light for my 2020 MDX. Each time I call, I get a recording that More

by Richie Bless
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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Apr 25, 2024 -

Acura of Valley Stream responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Richie, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 02, 2024

Came in for scheduled oil change and tire rotation. As usual the staff was professional and courteous. The service was quick and thorough. I like that customers are provided recommendations for future More

by Beverlygmatthews1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Verga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2024 -

Acura of Valley Stream responded

Beverly, Thank you for choosing Acura of Valley Stream. Your feedback and rating mean a lot to us. We're glad Steve and our team were able to help, and we hope to see you again!

July 09, 2023

Got duped out of $6,000 and my check emission light is still not resolved. More

by Ocean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Verga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Jackson
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Jul 13, 2023 -

Acura of Valley Stream responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Jul 18, 2023 -

Ocean responded

I contacted the number 516 561-7245 you stated to discuss this matter however it is not in service. Why reply and ask me to call this particular number which is not in service? That is so wrong!

April 04, 2023

My charges didn’t add up to the service perform also the time it took was to long More

by Kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Dibiase
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November 22, 2022

I was amazed by the service I received from acura customer service .I would definitely recommend customers to this service.and I will continue to use this service as well👍👍 More

by Aliali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney jackson
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August 03, 2022

I always get excellent service at this Acura of Valley Stream Service department. Thank you. More

by CindyPRoe1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joann - Service
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July 20, 2022

JoAnn was very sweet and accommodating. I will be looking forward to future device appointments here. More

by lettaespc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JoAnn
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July 01, 2022

Professional, Courteous, Prompt, Clean. Very easy to work with. Satisfied with the required service provide. More

by NB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Verga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 26, 2022

Genuinely concerned, professional staff. Customer satisfaction is their main goal. They are gladly my choice for my Acura’s maintenance. More

by donnnyeye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Verga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 14, 2022

All work was preformed well and quick. Courtney Jackson was very helpful and answered all my questions More

by tnasty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Verga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Jackson
Report | Print
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