Acura of Serramonte

Great customer service! Chau has been the nicest and most efficient person I’ve ever bought a vehicle from. She prides herself on honesty and has been completely transparent Chau has been the nicest and most efficient person I’ve ever bought a vehicle from. She prides herself on honesty and has been completely transparent from the beginning. She made sure I was taken care of and did not compromise on all of my wants. Thanks Chau! More

Car Purchased This was my first time buying a car in my life. I’ve walked through all these dealerships on that street and Acura was the last one at the end of all This was my first time buying a car in my life. I’ve walked through all these dealerships on that street and Acura was the last one at the end of all these dealership. Shopping for a car was a huge headache because it was my first time until I came to Acura of Serramonte and met Chau. She made sure my experience was smooth and easy. I recommend anyone interested in buying a car to speak with her before making a decision on buying a car. She knows her cars! I will definitely come back in the future! More

Great and patient service! James was a great help! He was patient in listening to what i wanted in a car. I left with a new 2018 MDX. Super happy with my purchase. Thanks James! James was a great help! He was patient in listening to what i wanted in a car. I left with a new 2018 MDX. Super happy with my purchase. Thanks James! More

Excellent service. James is very smart when it cones to cars. He will indefinitely always follow up with you even on his days off. Wonderful employee. Andrew is the beat James is very smart when it cones to cars. He will indefinitely always follow up with you even on his days off. Wonderful employee. Andrew is the beat mechanic I've ever met. He knows his stuff and knows how to do it right. More

James the salesperson was amazing Woke up New Year's Day and decided it was time to get a new car. Emailed a couple different dealership and Acura of Serramonte was the mist responsive Woke up New Year's Day and decided it was time to get a new car. Emailed a couple different dealership and Acura of Serramonte was the mist responsive. Not only was James quick to respond, but he was very efficient. Sent a few emails back and forth, and one call later, I was at the dealership signing for my new car. Gave me a price I was completely satisfied with and the whole experience was very transparent. More

Car needs repair few days after purchase I trusted Acura of serramonte because they are a sonic dealer, I purchased a 2014 Mercedes cla 250 on July 29 2017 I noticed an unusual sound, and aft I trusted Acura of serramonte because they are a sonic dealer, I purchased a 2014 Mercedes cla 250 on July 29 2017 I noticed an unusual sound, and after a diagnostic check by Mercedes a few days after my purchase it needs the rear differential replaced and cost $6,500 to repair, Which They aren't willing to pay or help pay for, I have no idea how this car was sold to me in this condition, I regret buying from them because of this situation, I really thought I could trust sonic. More

A great place to have my service. People are so friendly. Service advisor Allister Anasco is so nice and make me like so comfortable. Great service. People are so friendly. Your service advisor give me a grea Service advisor Allister Anasco is so nice and make me like so comfortable. Great service. People are so friendly. Your service advisor give me a great service and nice pricing. More

Terrible used car purchase and experience. Had a terrible experience at this dealership. I purchased a used Audi s4 with 48k miles. When I arrived to the dealer my sales guy hong was too busy t Had a terrible experience at this dealership. I purchased a used Audi s4 with 48k miles. When I arrived to the dealer my sales guy hong was too busy to help so he had a random guy from the parts department help me. The car was in mediocre condition for having such low mileage. The dealer agreed to replace the tires and take a huge dent out. When I test drove the car the service light was on and they told me they couldn't turn it off which was a little alarming. I brought the car back 2 days later to get the tires fixed and the dent taken out and they curved my rim really bad during the process and tried giving me the car back. I said they needed to fix it and was pretty upset. I reported a really bad vibration in the rear end of the car and said it wasn't normal. The used car manager tried to tell me it was normal. I took the car in the next day for a full inspection. Turns out the car wasn't in the shape they described. 1. Motor mounts were broken 2. Car was completely out of alignment 3 rear tires were worn down from cupping. Used car manager told me they were new tires when they weren't. 4. 3 out of the 4 rims were bent 5. Sun roof didn't work properly. The used car manager had the car sent away to get the rims redone and called me and told me there was a suspension issue. I picked up the car yesterday after it being in the shop for 2 weeks. They couldn't provide me any paperwork on what had been fixed or replaced. They told me they couldn't detail the car and left dry wax all over it and also they don't give you a full tank of gas when you purchase the car if it's a used car. My advice to you consumers. Don't buy a used car from this place until you have it fully inspected first. They are quick to tell you how great the car is but take it from me this was a terrible experience. I wouldn't recommend this place to anyone. The Manger needs to retrain his staff on customer service. More