Acura of Seattle

This is my second time coming back here for an appointment. Each time Damradary Chum has been excellent with my service. Quick to setup my appointment, update me if there’s anything wrong with my appointment. Each time Damradary Chum has been excellent with my service. Quick to setup my appointment, update me if there’s anything wrong with my car or when it’s almost done. And last I had a problem with my key fob and he helped me fix it. I truly appreciate it and looking to comeback for my next service with Damradary Chum! More

Helpful and communicates very well. Always takes care of my needs. Glad they brought back the complimentary car wash. Always takes care of my needs. Glad they brought back the complimentary car wash. More

I appreciate getting the same rep. Feels like my personal advisor. Anthony is professional, helpful, pleasant. Feels like my personal advisor. Anthony is professional, helpful, pleasant. More

The service is fast and friendly. the employee’s is good and professional, he explained to me every thing the employee’s is good and professional, he explained to me every thing More

The customer service was amazing. I was treated with respect and kindness. All my questions were answered fully. There was never any guessing. The people I encountered (Preston and Ro I was treated with respect and kindness. All my questions were answered fully. There was never any guessing. The people I encountered (Preston and Robert) took the time to make this an absolute fantastic experience. So happy with everything. More

Always great service, Dury was great. I love that you don't have to make an appointment. I love that you don't have to make an appointment. More

Great service from Dary. Very helpful and patient with all of my questions. Will definitely come back. Very helpful and patient with all of my questions. Will definitely come back. More

Jai provided excellent service and I appreciate all the help she was able to provide. help she was able to provide. More

Our first service for our new RDX was a breeze. First, I love that the car alerted me that service was due soon. So when I was running another errand near the dealership, I stopped in to make an ap First, I love that the car alerted me that service was due soon. So when I was running another errand near the dealership, I stopped in to make an appointment. Much to my delight, they could do the service immediately and I was on my way, after an oil change, inspection and a wash, in about 30 minutes. Very friendly staff, comfortable waiting area with good coffee, too. More

I have lost complete trust in ACURA of Seattle due to their lack of integrity. From mentioning service that did not need to be performed to recently getting an oil change and either not getting the cont their lack of integrity. From mentioning service that did not need to be performed to recently getting an oil change and either not getting the control panel updated with that service or not even getting the oil change, no way of knowing with the oil showing at 20% by the time I got home to a few days later showing less than 15% oil…and when I called Acura and spoke to Jai, she had the audacity to tell me to go into the control panel to reset something in the control panel to reflect oil at 100% since their Maintenance Technician must have forgot to do it. This is unacceptable. How do I know the oil change service really even got done and why would Jai tell me to do that task when I paid for that service to be done by ACURA?? Help me understand. Honestly, never have I ever received such poor service & support from ACURA of Southcenter. Keep in mind, I spent $4900 the month before on car service. During that service they told me my rear main seal was a “7” yet Oct 2016 it was told to me that it (rear main seal) was on its last leg and really needed to be changed. Well, it had to have been at 8-9 back then. Thus, I’ve lost trust in ACURA of Southcenter due to their lack of honesty and integrity. - Dekra Mitchell More