Acura of Seattle

Had my vehicle serviced last week and was assisted by Anthony. He was very friendly and professional. The maintenance was completed approximately in about the length of time he predicted. He provided Anthony. He was very friendly and professional. The maintenance was completed approximately in about the length of time he predicted. He provided me with some recommendations to replace my tires after the winter but was not pushy which I really appreciated. More

My vehicle was serviced emergently by your Acura of Seattle team twice within a two week time frame for the same issue. My car would not start, had random alarming , and a break pedal lockup. I was ini Seattle team twice within a two week time frame for the same issue. My car would not start, had random alarming , and a break pedal lockup. I was initially told I needed a battery and a break pedal switch and that once replaced I’d be good. The same issue occurred a week after I picked my vehicle up and then I’m told all of a sudden my keyless remote access system is bad and my battery had complications, which I did not understand as I just paid for a new battery to be installed by your team. My first associate Mr. Darby was helpful, amazing, kind, and professional. However on my second visit a week later your team member Ilene Osorio was impolite, impatient, and appeared to lack knowledge of basic mechanics. She could not explain anything to me and gave short incomplete answers or just said “No” to several things without letting me speak to the service manager or another technician. I was able to get my questions answered by Darby at a later visit but her overall professionalism and conduct was not appropriate. I am in the Us Air Force and work many odd hours and I feel as if she made it her goal to contact me at times when I specifically told her I would not have access to my phone due to the sensitivity of the area I work in. I additionally explained to her that I just moved to this area 2 months prior and that this dealership is over 40 min away from my home and duty station on several occasions. I lastly was not happy that none of the associated seemed to fully notate what I told them was wrong with my vehicle upon intake either time my car was dropped off. This was problematic because Ilene tried to argue me that this is a totally “separate issue and has nothing to do with the battery or anything electrical” which was not true as she just told me that an electrical was the problem that was found. My family and I have been proud Acura customers for over 18 years but after this experience I am having second thoughts. More

We went in to look at the MDX but had no intention of buying yet. Turned out they made us a deal that we couldn't refuse and we bought on the spot, which is not like me. Ruslan Obitotskyi was out salesma buying yet. Turned out they made us a deal that we couldn't refuse and we bought on the spot, which is not like me. Ruslan Obitotskyi was out salesman. He was knowledgeable, very thorough and did a great job. Thank you Ruslan! More

My tire got a major flat on the highway, but Anthony and the team had everything repaired in less than 2 hours! Thankful to them! the team had everything repaired in less than 2 hours! Thankful to them! More

Great service and communication from Anthony as usual. Acura of Seattle is fortunate to have quality customer service provided by Anthony. No issues, no problems, just great communication from Anthony! Acura of Seattle is fortunate to have quality customer service provided by Anthony. No issues, no problems, just great communication from Anthony! Thank you! More

Great A12 Service w/ Thomas Le + His Manager Ben was awesome too! Appreciate everything that you do! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ awesome too! Appreciate everything that you do! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ More

We had an excellent experience working with Christopher Castro. We had a good idea of what we were looking to purchase, and Chris made things go incredibly smooth and quick. This is the second Acura we'v Castro. We had a good idea of what we were looking to purchase, and Chris made things go incredibly smooth and quick. This is the second Acura we've owned, and we love it. More

Jai has been my service advisor many times and always provides great service. She keeps me informed of the status and is always very helpful. provides great service. She keeps me informed of the status and is always very helpful. More

Yung did an outstanding job working with us. Like the way he focuses on the customer Like the way he focuses on the customer More