Acura of Ramsey - Service Center

6 Stars if it were possible!! After a not so positive experience at another Acura dealer I tried Acura of Ramsey for a simple recall. Craig (I believe he is the service manager) After a not so positive experience at another Acura dealer I tried Acura of Ramsey for a simple recall. Craig (I believe he is the service manager) took great care of me. Took my appointment and was there to greet me when I arrived. Charles was my service guy and got me in and out quickly with a car wash. Can't say enough good things about this team. I've tried the rest, trust me.... They are the best! More

Top Notch Experience Very friendly staff.. I was impressed with how they engage their customers, very professional and curtious.. I received excellent service and want to Very friendly staff.. I was impressed with how they engage their customers, very professional and curtious.. I received excellent service and want to thank Acura of Ramsey service department and the Service Manager, Craig Kupiec for a hassle free, great experience! More

Horrible destructive service! Brought my brand new Acura RDX in fornthe airbag recall. They scratched 4 different panels, installed the airbag uneven, and broke plastic trim on the Brought my brand new Acura RDX in fornthe airbag recall. They scratched 4 different panels, installed the airbag uneven, and broke plastic trim on thensteering wheel. Craig Kupiec said to send pics then he would order the parts as needed. He then emailed me days later to tell me to make an appointment so he can see it himself. I live an hour away and do not need to deal with someone who is going to hassle me about the shotty work his guys did. Still has not been rectified and Acura has been notified. These guys are hacks do not bring to them for service. More

Horrible service and ripped my lather seats I had recently given my car for service here and they had kept the car for the weekend due to couple of issues. When I went to pick up the car, I not I had recently given my car for service here and they had kept the car for the weekend due to couple of issues. When I went to pick up the car, I noticed that the driver leather seat was ripped and had slashes on it. So I raised the concern to the service adviser and initially the guy just came back saying that the seat was like that when they got it. I asked to speak with the Manager (Craig) and the manager asked the service guy who worked on the car. The service guy admitted to the damage (caused by him) and so the manager said he will speak to the director about this issue. After a week of no calls back from the manager or the director, I called to follow up and the manager says that they will not take the responsibility since the damage was already there (but service guy had admitted that the damage wasn't there when car came). Now, the manager claimed that the service man never said that that (when he admitted to it in front of me). This was very unprofessional, the manager was yelling at me and telling me that the damage was caused by me and the dealership will not take the responsibility of the damage. More

Amazing Service Heron Dedios in the Service Department of Acura of Ramsey is simply excellent and amazing . Wonderful guy and I would always visit this service depart Heron Dedios in the Service Department of Acura of Ramsey is simply excellent and amazing . Wonderful guy and I would always visit this service department because of him . He is the real figure of great and excellent service . Thank you so much always More

Well woth the Upgrade to Acura As a lifelong Honda customer, I deceided to upgrade to Acura. Some minor bumps wtih the technology.. Danny went above and beyond to make sure that I As a lifelong Honda customer, I deceided to upgrade to Acura. Some minor bumps wtih the technology.. Danny went above and beyond to make sure that I was takn care of in a timely manner wtih no impact on my time. The sevvice level was above and beyond my expectations. Ramsey Acura service is fanstastic. Theyse guys know how to run their shop! More

Always the best Excellent service -- courteous and efficient as always. I have been using this dealership for about 10 years and am always extremely satisfied with t Excellent service -- courteous and efficient as always. I have been using this dealership for about 10 years and am always extremely satisfied with their service and sales. More

Great service I went without an appointment for an issue with a tire on my 2011 RDX. I was treated great while my car was serviced in a prompt fashion. I went up I went without an appointment for an issue with a tire on my 2011 RDX. I was treated great while my car was serviced in a prompt fashion. I went upstairs and enjoyed a cup of hot chocolate while I was waiting. I was in and out in about an hour in my RDX that was also cleaned inside and out. Heron was great. More

Have used this dealership for many years. The staff when purchasing a car (I used Stu Fogler) is knowledgeable, professional and courteous. The service center is also wonderful. Would recommend this Acur purchasing a car (I used Stu Fogler) is knowledgeable, professional and courteous. The service center is also wonderful. Would recommend this Acura dealership over others in the area for sure. More

Juan installed the license plates very quickly and Todd programmed the second key for my Acura MDX in less than 15 minutes. Everybody was very friendly during the entire process. programmed the second key for my Acura MDX in less than 15 minutes. Everybody was very friendly during the entire process. More